Competitively priced, full documentation available, easy-to-navigate web site, straightforward process, and real live people to talk to if necessary. HOWEVER you're foced into automatic renewal and... See more
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Review summary
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I got a good quote from Budget last year for my Lexus and they were very competitive. I have recently bought a new Aygo Hybrid and wanted to simply change the insurance. Unfortunately, due to the vag... See more
Company replied
*update on complaint Budget did get in touch after this review was made and have said they will refund the fee as a goodwill gesture. I am happy to update this to a 4 star after their service afte... See more
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I already had a car insurance with you and I didn't no when I went to go compare for do an insurance for my other car you was the first and I try and did it after that I realised my truck is insured... See more
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Company details
- #197 of 231 best companies in Insurance agency
- #55 of 68 best companies in Car and Motor Insurance Agency
- #37 of 44 best companies in Home Insurance Agency
Written by the company
Budget Insurance has helped almost 3 million customers across the country find great value insurance solutions. Catering for a wide range of circumstances and budgets, our expert team are always on hand to support you with finding great options for your home, vehicle and life insurance needs. All of our motor and home policies offer a comprehensive level of cover, with the option to add extra protection should you wish. For our motor and home insurance policies we work with a UK network of leading insurers and for our life insurance policies we work with a selected insurer so you can be sure you’re getting great cover, at a great price. Why not get a quote today and see what Budget Insurance can offer you.
Contact info
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, United Kingdom
- 0344 412 2118
- socialresponders@bglgroup.co.uk
- budgetinsurance.com
4.3
Excellent
19k reviews
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Buying the policy was easy
Buying the policy was easy ,hopefully any further communication with them will be as efficient.
23 June 2026
Reply from Budgetinsurance
Hi John,
Thank you for taking the time to leave us your great review!
Vicky
I got a good quote from Budget last…
I got a good quote from Budget last year for my Lexus and they were very competitive. I have recently bought a new Aygo Hybrid and wanted to simply change the insurance. Unfortunately, due to the vagaries of the insurance market and Underwriters opinions, the new price was higher than I wanted to pay so I renewed with another company. Will get a quote next year for the new car.
22 June 2026
Unprompted review
Reply from Budgetinsurance
Hi Peter,
Thank you for taking the time to leave your review and feedback with ourselves!
Kirsty
TAMARA 5*
I had a few problems with customer service but was eventually put through to TAMARA who was absolutely wonderful, thankyou.
23 June 2026
Unprompted review
Reply from Budgetinsurance
Hi Chris,
Thank you for taking the time to leave us your five-star review!
I'm sorry to hear that your initial experience was not a positive one, but I'm really glad that Tamara offered a better outcome, and we will be sure to pass on your feedback.
Vicky
I’ve given 1 star because the option to…
I’ve given 1 star because the option to give 0 wasn’t available. They auto renewed my insurance without contacting me, no e-mails, no letters, nothing! I sold the car a month ago so was going to be just happy to let the policy lapse, cancelling it would have incurred charges. The price also went up by 70% with no adjustments made, no claims made.
They have offered to refund but with a £30 “admin charge” No!! I never asked for auto renewal so stop putting it on my policy! Will never use them or Dial Direct again.
22 June 2026
Unprompted review
Reply from Budgetinsurance
Hi Gavin,
We are sorry to hear about your experience and understand your frustration.
We contact all customers approximately 21 days prior to renewal with their renewal offer and notification of our intention to automatically renew the policy where auto-renewal is in place. We are very sorry to hear that you did not receive this email. It may be worth checking your junk or spam folder, as emails can occasionally be filtered there by your email provider.
We would like the opportunity to investigate this further and assist with your concerns. Please send us your policy details to socialresponders@bglgroup.co.uk and we will be happy to look into this for you.
Vicky
Excellent service
The forms were easy to fill out online and everything was clear and concise and well laid out. Excellent service
12 June 2026
Reply from Budgetinsurance
Hi,
Thank you for your 5 star review and feedback.
We are delighted to hear that you found our online forms easy to fill out and that everything was clear, concise, and well laid out.
Leanne
Budget gave me a great quote & their…
Budget gave me a great quote & their telephone support were very helpful.
10 June 2026
Reply from Budgetinsurance
Hi,
Thank you for your 5 star review and feedback. It's great to hear that Budget was able to provide you with a great quote, and it is wonderful to hear that our telephone support team was so helpful during the process.
Leanne
Straight forward and reasonable cost
Straight forward and reasonable cost
20 June 2026
Unprompted review
Reply from Budgetinsurance
Hi Brian,
Thank you for your 5 star review and feedback. It's great to hear you found the process easy and the cost reasonable.
Leanne
Reply from Budgetinsurance
Hi Lillibet,
Thank you for your 5 star review and feedback. It's great to hear that finding and booking your policy with us through GoCompare was such a quick, easy, and reasonably priced experience.
Leanne
Not giving me a load of rubbish just…
Not giving me a load of rubbish just giving me what I need
19 June 2026
Reply from Budgetinsurance
Hi,
Thank you for your 5 star review and feedback. It's great to hear we gave you exactly what you needed without any fuss.
Leanne
Reply from Budgetinsurance
Hi Robert,
Thank you for the great feedback!
We are delighted to hear that you found it easy to set up your new policy and that you are happy with the price.
Leanne
Reply from Budgetinsurance
Hi Roger,
Thank you for your review. It's great to hear you found our service quick and easy.
Leanne
Absolutely appalling auto renewed when switched off
Absolutely appalling! I logged in to my Portal and switched off auto renew two months prior to my insurance ending. I did this because my son is learning to drive in his own car and I would be driving that car rather than my own until he passes his test. The message came up to confirm I understood I would not automatically have insurance and would need to set up other insurance or could be driving without insurance. I confirmed. They auto renewed anyway. Sent me threatening emails as the direct debit didn’t come through. Then made me jump through hoops to cancel the insurance I never set up saying we can do it with no fees. Well I never set it up and expressly stated for you not to set it up. So you aren’t doing me a favour. You’ve set the insurance up without my permission and actually gone against what I told you. NIGHTMARE waste of my time!
10 June 2026
Unprompted review
Reply from Budgetinsurance
Hi Mellanie,
Thank you for sharing your feedback. I am very sorry to hear about your experience. It sounds incredibly frustrating, especially since you took the time to turn off your auto-renewal well in advance.
We want to make this right and investigate why this happened. We understand your time is valuable and appreciate you bringing this matter to our attention.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk.
Leanne
Reply from Budgetinsurance
Hi Carol,
I'm pleased to hear you found our website easy to use!
Rachael
Appalling customer service
This company continues to provide absolutely dreadful customer service. After 40 minutes where all I wanted to do was purchase add on rac eu cover I was told that I would have to pay the full years price of £118 rather than the thirty something I was quoted in an email (as it’s only for the last 3 months of my policy.) There was no option to speak to a manager. It seems Budget Insurance do not give any training to their online customer service team and team do not give a fig about providing any sort of customer service. I have just wasted another 40 minutes and once again achieved nothing and the customer service agent cut me off when I asked to make a complaint. I dread to think what it would be like if I was making a claim.
16 June 2026
Unprompted review
Reply from Budgetinsurance
Hello Kate,
Thank you for taking the time to share your feedback!
We are very sorry to hear about your experience and understand how frustrating it must have been to spend so much time trying to resolve your issue without success.
Providing helpful and respectful customer service is extremely important to us, and we are concerned by your comments regarding the support you received, particularly your experience when attempting to make a complaint. This does not reflect the standard of service we aim to provide.
We would appreciate the opportunity to look into this matter further, understand what happened, and work towards a resolution. A member of our team will be in touch with you shortly.
Thank you for bringing this to our attention!
Laura
Reply from Budgetinsurance
Hello Christine,
Thank you for your review!
We're delighted to hear that you found our price competitive compared with other insurers.
At Budget Insurance, we're committed to providing great value alongside reliable cover, so it's fantastic to know we've met your expectations. We appreciate you choosing us and look forward to continuing to serve your insurance needs!
Thanks Laura
MORE LIES
More lies, I only wanted to cancel a policy and was charged a excessive amount to do so, when I cancelled another policy I was charged a fair amount, but now they want six times as much.
A COMPLETE CON.
And the complaints department, what a joke, supposed to have investigated and sent me a report, haven’t received anything and like I said, the ombudsman is a total joke.
THE FINANCIAL OMBUDSMAN IS IN THE INSURANCE COMPANIES POCKET, THEY TAKE BRIBES TO FAVOUR INSURANCE COMPANIES.
All a complete CON.
15 June 2026
Unprompted review
Increase due to very helpful person after my complaint
Totally unimpressed i was getting van issurace was happy with quote went a head the needed my ncd I have been driving a mobility car for or 12 year I didn't realise I didn't automatically collect ncd they do.however provide a clams history letter which and asked for and supplied now I have spoke to this company told them time scales and was advised this should be fine. I have called after every email ive received when I last spoke to the operator i was told she would keep the file open and if there is any problem with the letter she would call back no call arrived so I assumed all is fine. Wake up today with an email we have cancelled your policy. I have all proof showing I've done every thing on my end and in time. I will be calling Monday morning as this is rediculous. Vicky called me today and was very help her honesty was refreshing and all off the back and forth I experianced could have been avoiding if people were just up front. So for her help and understanding I have increased my rating. And if all the staff I had spoke to the 2 weeks prior had been as helpful as she was I would have happily recommended this company as I wouldn't have been giving misinformation. So thanks again vicky wish I had had someone like her in the beginning
14 June 2026
Unprompted review
Reply from Budgetinsurance
Hi Michelle,
Thank you for taking the time to share your experience. We're sorry to hear that you were disappointed by the outcome and understand how frustrating it must have been to receive notification that your policy had been cancelled.
We appreciate that obtaining proof of No Claims Discount can sometimes be more complicated in circumstances where a vehicle has been provided through a mobility scheme, and we're pleased to hear that you took steps to obtain and submit a claims history letter.
To ensure policies are validated correctly, we make the requirements for No Claims Discount evidence clear at the point of sale, and the timeframe for providing acceptable proof is also outlined when the policy is issued. These requirements help us ensure that the information used to calculate the premium can be verified.
We understand from your review that you made efforts to provide the requested documentation and to keep in contact with our team throughout the process. If you believe there has been a misunderstanding regarding the documents submitted or the handling of your policy, we would encourage you to contact us so that we can review the circumstances in more detail at socialresponders@bglgroup.co.uk
Vicky
Worst company I’ve delt with
Worst company I’ve delt with , the customer service representative didn’t want to help me
9 June 2026
Reply from Budgetinsurance
hi,
Thank you for taking the time to leave us your review!
I am sorry to hear that you have a negative experience, we will in touch to see what we can do to help.
Vicky
Reply from Budgetinsurance
Hi Manfred,
Thank you for your great 5 star review.
Rachel
If I could give zero stars I would
If I could give zero stars I would. My insurance ran out in May. I renewed it. I then received a letter from budget saying my card payment hadn’t gone through and my insurance would be cancelled if I didn’t pay. I had more than enough in my account to cover it, I told this woman from budget that. She was quite rude and also charged me late payment fee of £30. I received an email from a completely different company about my cover a few days ago. Turns out I never insured myself with budget in the first place. My payment failed because they didn’t have my details. I was livid. I was refunded £2000 today I’m still £340 short. It better be in my account on Monday. I can’t believe they could do this. Scammers to say the least. Be very careful if you get a quote online they have your details and will use them. It says about reference number at the end if the review I can’t give one as I never agreed to insurance from them. Please feel free to reply to this.
1 June 2026
Unprompted review
Reply from Budgetinsurance
Hello Leanne,
Thank you for sharing your experience. We're sorry to hear about the frustration and concern this situation has caused.
We take comments of this nature very seriously. We appreciate how upsetting it would be to receive correspondence regarding a policy you did not believe had been purchased, and we understand your concerns regarding the payments and refunds involved.
We would like the opportunity to investigate this matter thoroughly. While we're pleased to hear that a substantial refund has already been processed, we appreciate that you are still awaiting the remaining balance and are understandably concerned about when those funds will be returned.
As you do not have a policy number, please email your details to us at socialresponders@bglgroup.co.uk with any correspondence you have received, and we will work to locate any records and investigate the matter further.
Thank you for bringing this to our attention, and we hope to have the opportunity to resolve your concerns.
Rachel
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