Competitively priced, full documentation available, easy-to-navigate web site, straightforward process, and real live people to talk to if necessary. HOWEVER you're foced into automatic renewal and... See more
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Review summary
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I got a good quote from Budget last year for my Lexus and they were very competitive. I have recently bought a new Aygo Hybrid and wanted to simply change the insurance. Unfortunately, due to the vag... See more
Company replied
*update on complaint Budget did get in touch after this review was made and have said they will refund the fee as a goodwill gesture. I am happy to update this to a 4 star after their service afte... See more
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I already had a car insurance with you and I didn't no when I went to go compare for do an insurance for my other car you was the first and I try and did it after that I realised my truck is insured... See more
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Company details
- #197 of 231 best companies in Insurance agency
- #55 of 68 best companies in Car and Motor Insurance Agency
- #37 of 44 best companies in Home Insurance Agency
Written by the company
Budget Insurance has helped almost 3 million customers across the country find great value insurance solutions. Catering for a wide range of circumstances and budgets, our expert team are always on hand to support you with finding great options for your home, vehicle and life insurance needs. All of our motor and home policies offer a comprehensive level of cover, with the option to add extra protection should you wish. For our motor and home insurance policies we work with a UK network of leading insurers and for our life insurance policies we work with a selected insurer so you can be sure you’re getting great cover, at a great price. Why not get a quote today and see what Budget Insurance can offer you.
Contact info
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, United Kingdom
- 0344 412 2118
- socialresponders@bglgroup.co.uk
- budgetinsurance.com
4.3
Excellent
19k reviews
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Easy transaction
Very easy to do business with, competitive quotes and easy decision. Good cover at a very reasonable cost
6 June 2026
Reply from Budgetinsurance
Hi Paul,
Thank you for taking the time to leave us your great 5 star review. It's fantastic to hear about your experience when setting up your policy.
Rachel
BEWARE!!
BEWARE!!!
Rang these scammers on day of expiry to cancel for the following year as had sold the car week before!
Decided to charged me £30 to cancel!
First time for everything!
13 June 2026
Unprompted review
Reply from Budgetinsurance
Hi M Patel,
Thank you for taking the time to leave us your review. I'm sorry to hear about the fees relating to the cancellation of your policy. As we do not charge fees for cancellation during the renewal period, please contact us so we can investigate this matter further on socialresponders@bglgroup.co.uk.
Rachel
Spoke to a lady on the phone she was…
Spoke to a lady on the phone she was very helpful and answered all my questions. Very pleased with the quote and took my insurance out straight away
10 June 2026
Reply from Budgetinsurance
Hi Derek,
Thank you for taking the time to leave your 5 star review and feedback with ourselves. It's great to hear you found the customer service agent very helpful!
Kirsty
easy and straightforward
12 June 2026
Reply from Budgetinsurance
Hi,
I'm pleased to hear you found it easy and straightforward insuring with ourselves!
Kirsty
Car insurance Cover
Easy to navigate site: much cheaper car insurance than offered by my current supplier with exactly the same level of cover.
3 June 2026
Reply from Budgetinsurance
Hi Philip,
We're delighted to hear that you found our website easy to navigate and that we were able to provide you with the level of cover you were looking for at a competitive price.
Thanks, Rachael
Awful
Awful, didn't tell me until after id payed my 90.pound deposit exactly what they want from me . Will more than likely be cancelling my policy
9 June 2026
Reply from Budgetinsurance
Hi S W,
Thank you for taking the time to leave us a review. I am sorry to hear you are unhappy with your policy. We have escalated your concerns to our customer relations team and they will be in contact to acknowledge your complaint within 3 - 5 days.
Thanks, Rachael
Reply from Budgetinsurance
Hi James,
It's fantastic to hear you found our service very helpful!
Kirsty
Price of cover
Main reason for choosing budget insurance was the price. I will see next year how much the same cover has gone up. As of today I am well impressed.
3 June 2026
Reply from Budgetinsurance
Hi Leigh,
Thank you for your 4 star review and feedback.
Tahara
You said you would pay me back what you…
You said you would pay me back what you owe me and still have failed to do so.
1 June 2026
Reply from Budgetinsurance
Hi Peter,
Thank you for taking the time to leave us a review.
We have made two attempts to contact you, but unfortunately both calls went unanswered.
We will send you another email shortly. Please reply with a convenient time for us to call, and we will be in touch. We would very much like the opportunity to resolve the issue you have raised.
Thanks, Rachael
Not the cheapest
Not the cheapest. Not the dearest. Good value policy. Very helpfull on the tel. Would recommend
1 May 2026
Reply from Budgetinsurance
Hi Carl,
Thank you for taking the time to share your experience with us.
We love hearing that you found our team helpful on the phone.
Tahara
T
New Insurance Quote
I was able to discuss my insurance needs with an agent and was given a quote of more than £100 less than my present insurer. It covers all my needs, and I was very pleased with the quote
29 May 2026
Reply from Budgetinsurance
Hi Ian,
Thank you for your 5 star review and feedback.
It's great to hear that our agent helped you find a policy that covers all your needs while saving you over £100.
Tahara
Unexpected auto-renewal followed by an…
Unexpected auto-renewal followed by an additional £30 charge, despite the policy being cancelled within 24 hours. The company refused to waive the fee or record the matter as a formal complaint. The chat agent was also extremely rude and unhelpful.
Edit: After reviewing my case, they have waived the £30 fee. BudgetInsurance was quick to resolve the matter and I am very grateful. This was clearly a case of a rogue chat agent who would not even log the complaint.
I have changed the review from 1 to 5, as deserved.
10 June 2026
Reply from Budgetinsurance
Hi Sam,
I'm sorry to hear you weren't aware of the policy renewal and you were unhappy with the fees charged to cancel and the service received from our webchat team. We will be in touch to discuss this further with you.
Kirsty
Straight forward couldn’t have gone any…
Straight forward couldn’t have gone any smoother
10 June 2026
Reply from Budgetinsurance
Hi Mr P S Cook,
Thank you for your great 5 star review.
Welcome to Budget Insurance.
Rachel
Reply from Budgetinsurance
Hi Toni,
Thank you for your review!
We're really pleased to hear that you found the process very easy to understand and navigate.
We appreciate your feedback and thank you for choosing Budget Insurance!
Thanks Laura
Ease of purchasing insurance
It was easy to book my insurance. Hopefully I won’t need to make any claims but if I do, hopefully that will be easy too!
2 June 2026
Reply from Budgetinsurance
Hi Jen,
Thank you for your 5 star review!
We're delighted to hear that arranging your insurance was quick and easy. While we hope you never need to make a claim, it's reassuring to know that if you do, our team will be here to support you and make the process as smooth as possible.
Thank you for choosing Budget Insurance!
Laura
straight forward questions easier than…
straight forward questions easier than other companies and a good price
9 June 2026
Reply from Budgetinsurance
Hey Mark,
Thank you for your great review!
We're pleased to hear that you found our questions straightforward and the process easier than with other companies. It's also great to know that we were able to offer you a competitive price.
We appreciate your feedback and thank you for choosing Budget Insurance!
Thanks Laura
Good value insurance
The continued service, and they have offered me everything I need for for my requirements.
Not to mention the good value for the money, and other incentives.
9 June 2026
Reply from Budgetinsurance
Hi David,
Thank you for the great 5 star review and feedback! I'm pleased to hear you found the policy value for money!
Kirsty
perfect and unbeatable price and A*…
perfect and unbeatable price and A* products and services
2 June 2026
Reply from Budgetinsurance
Hi Aisha,
Thank you for the fantastic 5 star review and feedback! We're pleased to hear you are happy with our insurance and service!
Kirsty
Avoid this company at all costs
Avoid this company at all costs. I cancelled my policy and was clearly told that the outstanding payment would be taken on a specific date. Despite this, I then received a phone call chasing payment before that date and was told I suddenly owed even more money than originally agreed.
The lack of communication and consistency is shocking. They seem happy to change amounts and payment expectations without properly informing customers, leaving you stressed and confused. If they tell you one thing, don't be surprised when they do something completely different.
The whole experience has been frustrating, unprofessional, and has left me with zero confidence in this company. There are plenty of other insurers out there that treat customers with more respect and provide clear, accurate information.
I would never use them again and would strongly advise others to look elsewhere.
9 June 2026
Unprompted review
Reply from Budgetinsurance
Hello Eleanor,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations!
We understand how frustrating it can be when there is confusion regarding payments and policy cancellation charges. Our aim is always to provide clear and accurate information, and we regret that you feel this was not the case during your interactions with us.
Cancellation balances can occasionally change depending on factors such as outstanding fees, policy terms, and the timing of payments. However, we appreciate that any changes should be communicated clearly and consistently to avoid misunderstanding.
We would welcome the opportunity to review your concerns further and ensure that the information provided was correct. We will be in touch with you shortly.
Thank you again for your feedback. We value all customer comments as they help us identify areas where we can improve our service.
Thanks Laura
what a terrible company i have been…
what a terrible company i have been frauded and budget refuse to give me any details its like there doing the fraud the person on the phone was so rude and poor at there job who ever reads this please take notice or you will be next
8 June 2026
Unprompted review
Reply from Budgetinsurance
Hi Steven,
I am sorry to hear about this. Finding out you might be a victim of fraud is incredibly stressful. It is completely unacceptable that you felt dismissed or treated rudely when calling us for help.
We take fraud allegations very seriously. We want to make sure this is fully investigated and that you get the clear answers and support you need.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk.
Leanne
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