Mobiel van Budget Thuis Reviews 

2,091
•
TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

The internet stops sometimes at 22:00 and I do many times bundel but nothing happens and it stays like that until next day morning. That is very annoying to me! Also the speed of the internet needs to... See more

Company replied

Rated 2 out of 5 stars

Cancelling the subscription is an annoying process. Please do it on time, and expect some frustrations to arise. Contacting someone that can actually help you might not be immediate, please account fo... See more

Company replied

Rated 5 out of 5 stars

He listened to my request in great detail, helped me figure out how to activate the SIM card and answered many of my questions about the SIM card and my tariff. All in all a very responsive and caring... See more

Company replied

Rated 3 out of 5 stars

Some time in rain signal doesn’t work then I switch on and off again and again then start work and after sometime again happen the same in a bit rainy weather.also not work sometime in damrak centrum... See more

Company replied

Company details

  1. Housing utility company
  2. Mobile network operator

Written by the company

Mobiel is allang geen luxe meer. En te veel betalen voor iets wat je elke dag nodig hebt? Dat gaat er bij ons niet in. Bij Budget Thuis bel en stream je onbeperkt op het betrouwbare 5G-netwerk van KPN, met landelijke dekking. Geen haperingen, geen verrassingen op je rekening. Gewoon zorgeloos streamen en bellen. Budget Thuis. Het huismerk voor mobiel.


Contact info

3.6

Average

TrustScore 3.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(2,091)

396 reviews in the last 12 months

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Rated 5 out of 5 stars

Ruby was great

Ruby was great! amazing work! I spoke to colleagues before, but Ruby had all the patience and kindness to explain everything very clear! You need more people like Ruby.

22 December 2023
Unprompted review
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Hi Laura,

We are happy to hear that our dear colleague Ruby was able to support you with this and gave you the correct explanation in a clear manner. Thank you for the review 😊

Kind regards,
Rashree Budget Mobile

Rated 5 out of 5 stars

Great attendant

Great attendant. Problem resolved

22 December 2023
Unprompted review
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Hi Vinicius,

We are happy to hear that you are satisfied and that your problems have been resolved! Thank you for the review 😊

Kind regards,
Rashree Budget Mobile

Rated 5 out of 5 stars

Viona! She is perfect!

I had a great conversation with Viona. She was perfect and helped me a lot. She clearly understand what I want and did it very fast. I had a great happy feeling after that.

21 December 2023
Unprompted review
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Hi Mehrdad,

Thank you for the positive review! We are glad to hear that our colleague Viona helped you so well 😊.

Kind regards,
Rashree Budget Mobile

Rated 5 out of 5 stars

Amira is a great assistant

Amira is a great assistant, very help full, and gives a personal touch to her services. Praying i get her every time i run into technical difficulties .

20 December 2023
Unprompted review
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Hi Natasha,

How great that our winner Amira was able to help you, we would like to thank you for the review!

With kind regards,
Kelly - Budget mobiel

Rated 2 out of 5 stars

The internet stops sometimes at 22:00…

The internet stops sometimes at 22:00 and I do many times bundel but nothing happens and it stays like that until next day morning. That is very annoying to me! Also the speed of the internet needs to be improved! Also customer service is very poor last time I tried to reach a customer agent, it took a lot of time to wait and when I finally get to chat with the agent, the agent closed the chat on my face and asked me for review without even solving my inquiries!

4 December 2023
Unprompted review
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Hi Abdulsalam Al-Hadi,

We are sorry to hear that this has been your experience with Budget Mobile. I can imagine that if you are without internet and still have no explanation for this, this can be frustrating.

We would like to help you find the cause of this. I have just requested your contact details. If you could pass this on, we will contact you as soon as possible!

Kind regards,
Natalie Budget Mobile

Rated 5 out of 5 stars

Very helpful and nice chat

Very helpful and nice chat. We quickly solved my request.

27 November 2023
Unprompted review
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Hi Zuzana,

Good to hear that you were helped so well. We appreciate your review :)

Greetings,
Anouck Budget Mobiel

Rated 1 out of 5 stars

The worst service ever experienced in…

The worst service ever experienced in my entire life. Had budget all in one with gas & electricity plus 2 mobile phones. Impossible to discontinue te service when the contract expired. With the Energy contract 1 was one month late to discontinue and entered in a variable contract after which they charged a tripple amount on the monthly charges. And to discontinue your mobile phone contract you can only do this using the chat. They however do not administer this correctly which lead to additional monthly payments and even when you have your mobile phone number transferred to another provided they continue charging monthly payments. And they only way to contact them is by using their Chat function. For which you end up in a cue and when you finally reach a real person they break the connection over and over again. They drive you nuts. Do never ever use these cowboys.

23 November 2023
Unprompted review
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Hi Dan,

Zojuist hebben wij elkaar telefonisch besproken. Jammer dat u de abonnementen bij ons opgezegd heeft, maar ik hoop dat ik wat opheldering heb kunnen geven. En tot wellicht in de toekomst!

Met vriendelijke groet,
Kelly Budget Mobiel

Rated 5 out of 5 stars

1 year of excellent service

I had no any single issue with the service. I used the unlimited monthly contract for 20 euro per month.

8 November 2023
Unprompted review
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Hi Stanislav,

How nice to hear that you have been so satisfied with us for a year. We appreciate your review!

Greetings,
Anouck Budget mobiel

Rated 5 out of 5 stars

Shelsey was attentive

Shelsey was attentive, dynamic and effective in my request.

21 October 2023
Unprompted review
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Hi Andres,

How nice to hear that Shelsey helped you so well. We appreciate your review :)

Greetings,
Anouck Budget mobiel

Rated 5 out of 5 stars

Chat with Nidhi

I chatted with customer service who is Nidhi. Nidhi is really kind and nice. And Nidhi solved my problems. I am gratefull

21 October 2023
Unprompted review
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Hi Furkan,

How nice to hear that Nidhi helped you so well. We appreciate your review :)

Greetings,
Anouck Budget mobiel

Rated 5 out of 5 stars

Good customer service

18 October 2023
Unprompted review
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Hi Sathish,

Thank you for your review! We will always do our best to provide the best service, and we are happy that you experienced it that way too 😊.

With kind regards,
Rashree Budget Mobile

Rated 5 out of 5 stars

Well I don’t know how other people feel…

Well I don’t know how other people feel but I think it’s the best service you can ever get, for a cheap price, for unlimited data we all know it is not true, but if you can watch videos online and chat with friends for 4 to 6 hours a day then it’s good, forget about Unlimited data it’s not true, but they are better than all out there, I have tried a lot of services but they are my favorite and I recommend them to anyone who wants to have a good service with great support

18 October 2023
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Hi Fullah,

Thank you for your nice review! We are happy to hear that everything is to your satisfaction 😊.

With kind regards,
Rashree Budget Mobile

Rated 5 out of 5 stars

Great service and great plan

Great service - I reached out to their customer support and Shay was on point; knowledgeable and fast to answer my request.

13 October 2023
Unprompted review
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Hi Claire,

Thanks for your review. We are very happy to hear that you had such a wonderful experience and that Shay helped you so well. We like to hear this 😁

With kind regards,
Natalie Budget Mobile

Rated 5 out of 5 stars

Nice service!

More or less cheap service, good internet, fast responsing techsupport

9 October 2023
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Hi Georgi,

Thanks for the review, we appreciate it! 😊

With kind regards,
Rashree Budget Mobile

Rated 1 out of 5 stars

Never get a subscription from budget…

Never get a subscription from budget mobiel the internet is so slow and they don’t have iPhone with the subscription so i buy a subscription from other store with iPhone and when i want to terminate the subscription from them they told me to pay for i year and half which is i didn’t use , and their customer service is so bad I couldn’t even get the answer for my question, shortly i considered this payment as stealing.

9 October 2023
Unprompted review
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Hi Ruhama,

We are sorry to hear that you had such a negative experience with our customer service. We do not offer any devices at all, only discount codes on certain OPPO devices. There are external websites for device offers, such as Mobiel.nl or Belsimpel.nl.

I would also like to look at your contract with you and find a solution for this. I have requested information, would you like to fill it in? We will contact you from there as soon as possible. I wish you a nice day!

With kind regards,
Rashree Budget Mobile

Rated 5 out of 5 stars

very good

very good. Agent knos the details of the

6 October 2023
Unprompted review
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Hi too,

I'm happy to hear that my colleague helped you well! We appreciate your review :)

Greetings,
Anouck Budget mobiel

Rated 5 out of 5 stars

Amazing Kelly thank you for the support…

Amazing Kelly thank you for the support very helpful and understanding and proactive

26 September 2023
Unprompted review
Mobiel van Budget Thuis logo

Reply from Mobiel van Budget Thuis

Beste Fahd,

Thank you for your positive review! We are glad to hear that Kelly was there for you and could help you with your problem 😊

Kind regards,
Natalie Budget Mobile

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