The internet stops sometimes at 22:00 and I do many times bundel but nothing happens and it stays like that until next day morning. That is very annoying to me! Also the speed of the internet needs to... See more
Company replied
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Cancelling the subscription is an annoying process. Please do it on time, and expect some frustrations to arise. Contacting someone that can actually help you might not be immediate, please account fo... See more
Company replied
He listened to my request in great detail, helped me figure out how to activate the SIM card and answered many of my questions about the SIM card and my tariff. All in all a very responsive and caring... See more
Company replied
Some time in rain signal doesn’t work then I switch on and off again and again then start work and after sometime again happen the same in a bit rainy weather.also not work sometime in damrak centrum... See more
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Company details
Written by the company
Mobiel is allang geen luxe meer. En te veel betalen voor iets wat je elke dag nodig hebt? Dat gaat er bij ons niet in. Bij Budget Thuis bel en stream je onbeperkt op het betrouwbare 5G-netwerk van KPN, met landelijke dekking. Geen haperingen, geen verrassingen op je rekening. Gewoon zorgeloos streamen en bellen. Budget Thuis. Het huismerk voor mobiel.
Contact info
Rembrandtplein 33, 1017 CT, Amsterdam, Netherlands
- budgetmobiel.nl
3.6
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Worst of the Worst.
Worst of the worst.
Please don't spend money on this company.
The only thing that works is ordering your sim and paying them.
Everything else is freaking bad, from delivery to Customer service is a sh!t show from this company. Money grabber company! Don't waist your time.
1 March 2023
Unprompted review
Do not get a contract with Budget Mobiel
Way too many problems, not worth the cost. First sim card never arrived. Requested a second one but had to pau for service with another company in the meantime. Couldn't set up the new sim due to their weird set-up process and then services down so could not even use the card. Don't bother!
1 March 2023
Unprompted review
Never ever again
They made contract mistakes and are not available per phone or mail. Only incompetent uneducated staff via chat. Never ever budget, I payed hundreds of euro’s extra for nothing.
25 February 2023
Unprompted review
This is the worst customer experience…
This is the worst customer experience ever, NEVER GO THERE !
6 February 2023
Unprompted review
Scammers
Scammers. They advertize as ONBEPERKT internet but they deliver only 4 gb per day and 1 gb gratis if you text them for more bunde. And that text message is costly.
3 January 2023
Unprompted review
I have no Signal and im out of service…
I have no Signal and im out of service here in the Netherlands. What im paying for ???
19 November 2022
Unprompted review
I had a prepaid ortel number for many…
I had a prepaid ortel number for many years, then I went to Budget mobiel for a year long subscription.
I wanted to keep my old cell phone number because ALL MY CONTACTS have it its extremely important I get many important texts if I get an incoming package.
Budget mobiel managed to ask ortel if I could keep my number so after a year of using buget mobiel I decided to cancel....
guess what they did .. THEY BLOCKED MY ENTIRE NUMBER FROM USE! that means all my contacts cannot text me and I missed my important texts from paypal and postnl this resulting in losing over 1500 euro of packages that were send back!! I now have to pay over 1500 euros to get the packages send to me!!
no where in their rules does it say they will block and remove your number from use... I had this number for years with ortel they were nice enough to give u the number so I could keep using it!!
I chatted with customer service after a while she told me if its ok if a co worker can call me instead... I TOLD HER I CANNOT BE REACHED BECAUSE BUDGET MOBIEL REMOVED MY NUMBER!!!! it is completely useless now I cannot be called!!
I demand my phone number back!!!
26 October 2022
Unprompted review
horrible customer service
horrible customer service, and you will end up paying way more
26 October 2022
Unprompted review
One star for unlimited internet
One star for unlimited internet and price, but the service of this provider is the worst I've ever experienced.
21 July 2022
Unprompted review
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