Bulldog GearReviews 

1,277
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 242 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and robust construction of the products, often describing them as excellent and well-engineered. Many appreciate the sturdiness and design, noting that the equipment meets their expectations for durability and performance. Reviewers also frequently highlight the exceptional customer service, with staff being helpful, professional, and quick to resolve issues. However, some customers experienced issues with delivery times, reporting delays and poor communication regarding order status. There were also occasional mentions of missing or faulty items upon arrival, and some found customer service response times to be slow or unsatisfactory in these instances.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as sturdy, well-built,... See more

Quality

Customers consistently note positive experiences with quality, praising the sturdiness and robust... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reviewers reporting issues such as poor... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction... See more

Order

Consumers find order experiences to be ambiguous, with some reporting easy and prompt ordering processes,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bulldog products are brilliant and their customer service is amazing. I had to take 1 star away as the instructions provided to construct the Nemesis Home gym were the most confusing instructions I ha... See more

Company replied

Rated 4 out of 5 stars

From order to completing set up of the equipment took an average of 8 weeks for several reasons, including missing items and some faulty items. The mark of a good team isn’t that processes are per... See more

Rated 4 out of 5 stars

Product great, delivery great! But the instructions, wow! They win a prize for the poorest printed, most badly written of anything i have ever experienced. If they got that bit right i would have giv... See more

Rated 4 out of 5 stars

Ordered an adjustable 2.0 bench which is excellent, very well built and designed. A small issue with a missing part from the delivery was quickly resolved by customer services. Overall a very good exp... See more


Company details

  1. #38 of 50 best companies in Exercise Equipment Shop
  2. #192 of 235 best companies in Fitness and nutrition
  3. #31 of 41 best companies in Fitness Equipment Wholesaler
  4. #11 of 18 best companies in Gym
  5. #12 of 13 best companies in Personal Trainer
  6. #4 of 4 best companies in Weightlifting Area

About Bulldog Gear

Written by the company

Premium Gym Kit

Here at Bulldog Gear we are experts in the design and manufacture of top quality Strength & Conditioning Gym Equipment. We cater for the whole spectrum of gym facilities, from large Commercial Gyms and Independents to PT Studios & Home Gym spaces large or small. From large commercial gym rigs to top quality home gym rigs, squat racks and pull up bars we have something to suit every space.



Built for the best

Well known for our top quality heavy duty designs our kit is suitable for everyone - from those just beginning their fitness journey right through to elite level athletes, military and commercial fitness facilities.

Over a decade of industry expertise

Based in Staffordshire, Midlands UK we've been leaders in the gym equipment field for over 10 years.
If you want to hear more about how we came to be (and meet our founders) take a listen to our podcast episode "Bulldog Gear Founders" - Hosted by Andrew Tracey (Fitness Editor at Men's Health)
LISTEN NOW

Find us on YouTube

You may have spotted our kit on a number of YouTube channels such as Team Richey, Matt Does Fitness, Men's Health UK and Lucy Lismore to name but a few! Take a look at what we've been up to on our YouTube - Featuring everything from Gym Hacks, product insights & buyers guides and of course our Vlog.
WATCH NOW

In need of some gym inspiration?

Perhaps you're planning your own gym/fitness business venture or looking to outfit your own garage, garden or home gym space - take a look at some of the awesome spaces we have fitted out recently.
HOME GYM SERIES
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Free shipping on all orders.

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Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(1,277)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor experience

Very poor experience. I mistakenly ordered 2 x 40kg dumbbells and when I tried to return them, I was told it would cost £120 just for the return — nearly the price of the product itself (£176).

On top of that, the fold flat bench I received was broken on arrival, which is completely unacceptable. Faulty items should not come with extra hassle or cost to the customer.

Overall, this feels very unfair and poorly handled. Customers should be aware of these issues before ordering. I won’t be buying again.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Have placed an order on 07/04…

Have placed an order on 07/04 absolutely no delivery details whatsoever. Sent numerous emails and spoke to them on the phone 4 times with promise of them ringing back with information. I can't even get in touch with the correct department to discuss a refund in needed.

24 April 2026
Unprompted review
Rated 3 out of 5 stars

Not as well finished as the “shorty” bar.....

I bought a “shorty” bar a little while ago, great quality and solid finish. So, when I saw a site-wide 20% off I decided to treat myself and invest in an EZ bar too.
The finish of the bar is far from the same quality, which is a shame. The bar feels and looks like the black coating has been applied much thinner.
On the plus side it does seem like a quality bar….just a shame it’s not up to the same finished standard as my shorty. Bit over priced in comparison I think.

15 April 2026
Rated 5 out of 5 stars

A Satisfied, Returning Customer

Good delivery time, good quality as always from Bulldog Gear. No missing pieces, and the product was pretty straight forward to set up. These guys are my go-to for fitness equipment.

13 April 2026
Rated 5 out of 5 stars

24kg bell

The delivery arrived quickly, and the quality is excellent. The 24 kg kettlebell, like all of them, is very well made. I will be buying a second one soon.

14 April 2026
Rated 4 out of 5 stars

Great customer care.

From order to completing set up of the equipment took an average of 8 weeks for several reasons, including missing items and some faulty items.

The mark of a good team isn’t that processes are perfect, rather, when things go wrong, as they can and frequently do, what is the response?
Well, Bulldog Gear customer services have got this right. They were very responsive and helpful and keen to correct the issues that were raised. All credit to them, they did a really good job. Thanks.

1 April 2026
Rated 5 out of 5 stars

Happy With This

The product is well made. Only used a couple of times but happy with it so far. Delivery was within their time guidelines - packaging could have been stronger but no harm done.

8 April 2026
Rated 2 out of 5 stars

Your products are great, but your service let's you down

Your products are great, there's no doubt about it. Here's where you could improve. I've ordered two flat fold benches which are premium in quality and also command a premium price. The issue is the first one came with a bent pin and I was accused of doing that myself. Why would I order a bench and then damage the pin? I was quoted over £20 for a replacement. No thanks, I hammered that in myself. The second order consisted of a bench and a skipping rope. I was sent the bench and not the rope and when this was pointed out, they said it had been packed with the bench, which it wasn't. Who orders a bench at over £300 and then lies about a £17 skipping rope. But British does equal quality, but also poor customer service, which is the crux of this review.

30 March 2026

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