My GP referred me to see an ENT (ear, nose and throat) consultant and I received a letter from NHS Lothian saying the average wait time is over 2 years!! Thank goodness I have a BUPA policy as was abl... See more
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Review summary
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What people talk about most
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Very efficient handling of the calls, one to deal with access to a pre-existing Bupa account, the other with a new claim for which they have organised an ALP the same day. All follow up emails and con... See more
Company replied
I had a medical concern and couldn't get an appointment with my GP as quickly as I wished. So I rang BUPA and arranged an appointment for that day with their GP facility. The doctor could not have b... See more
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Company details
- #19 of 25 best companies in Health insurance agency
About Bupa UK Insurance
Written by the company
Bupa are one of the UK’s leading health insurance companies. Created in 1947, we are driven by a passion to provide high quality, affordable healthcare. Our purpose is to help people to live longer, healthier, happier lives and make a better world.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
Contact info
Bupa Place, 102 The Quays, M50 3SP, Salford Quays, United Kingdom
- 0345 606 6739
- customerrelations@bupa.com
- bupa.co.uk
4.5
Excellent
42K reviews
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Reply from Bupa UK Insurance
We appreciate your feedback and are so happy to hear that scanning your receipt was easy and your refund was agreed to quickly.
When I need to call to register my…
When I need to call to register my claim and also follow up. It was always dealt with efficiently and in a timely manner
8 April 2026
Reply from Bupa UK Insurance
We appreciate you taking the time to share your experience. We're happy to hear that our claim registration and follow-up process was efficient and timely for you.
Reply from Bupa UK Insurance
We're happy to hear that your dental claim was processed smoothly and efficiently. Thank you for your positive feedback; we appreciate it.
It was easy to use and I have booked an…
It was easy to use and I have booked an appointment with one of the recommended consultants, it is for late next month so I cannot comment further.
5 May 2026
Reply from Bupa UK Insurance
We're happy to hear that you found the booking process easy to use. Thank you for letting us know. We hope your consultation goes well next month!
Satisfied
First time I made a claim, it was very easy and very quick. The payment was made straight away. I didn't quite understand it to begin with. Called customer services they were very helpful and explained well. Thank you
25 April 2026
Reply from Bupa UK Insurance
We're happy to hear that your first claim was easy and quick, and the payment was made promptly! We're also glad our customer service team was helpful in explaining everything clearly. Thank you for your positive feedback.
Reply from Bupa UK Insurance
Thank you for your 5 star feedback
Dr Rajan is great
Dr Rajan is great! I had such a lovely dentis experience, especially considering it was an appoitment for a tooth extraction. He was so quick and gentle that I barely even notice the procedure was done. He made me feel completely at ease throughout the treatment. I would highly recommend
5 May 2026
Reply from Bupa UK Insurance
We're happy to hear that you had a lovely dental experience with the extraction. It's great to know that you felt at ease and that the procedure was quick and gentle. We appreciate your recommendation.
Excellent service all round
Quick call answering, fast service, lots of dates offered. Excellent staff. Couldn’t fault anyone from start to finish.
29 April 2026
Reply from Bupa UK Insurance
We're happy to hear about your positive experience with our quick call answering, fast service, and excellent staff. We appreciate your feedback.
Everything today went smooth
Everything today went smooth, it was a clean and pleasant practice that i had visited for the first time.
12 May 2026
Reply from Bupa UK Insurance
We appreciate your positive feedback and 5-star rating! We're so glad everything went smoothly and that you found our practice clean and pleasant during your first visit.
Not with Bupa Luton by choice i'm afraid
Only reason I'm with Bupa Luton is because it's near to where I live and I get cover via work, otherwise compared to where I was before, the following reasons lets the ratings down:
1. Can never get through to reception via phone
2. Don't open outside of work hours or weekends, bit difficult for those who work 9-5pm
3. Hygienist isn't as talkative, so never sure when 'done' with the session and how my overall teeth health is like, makes it a bit awkward at the end
29 April 2026
Reply from Bupa UK Insurance
Thank you for your feedback. We regret that you've experienced difficulty reaching our reception and that our hours are inconvenient. We'll address your hygienist appointment concerns. We appreciate you bringing these points to our attention so we can improve our service.
It was not too difficult to get the…
It was not too difficult to get the approvals from BUPA. Execution was good.
The only negative was I could NOT get the orthopedic surgeon of my choice, even though he is on the BUPA platform and I WOULD LIKE TO KNOW WHY that was the case?
11 May 2026
Unprompted review
Reply from Bupa UK Insurance
We appreciate your feedback and are glad the approval process and execution met your expectations. We regret you couldn't select your preferred surgeon. Please contact your Member Services team on 0345 609 0111 to discuss in more detail. Lines are open 8-8 Monday to Friday and 8-4 on Saturday. Many thanks
very efficient ,friendly and speedy
very efficient ,friendly and speedy, and professional.
8 April 2026
Reply from Bupa UK Insurance
We appreciate you letting us know you found our team efficient, friendly, speedy, and professional. Thank you.
Reply from Bupa UK Insurance
We appreciate you sharing your feedback; we are so glad to hear the person on the phone was very helpful to you.
Reply from Bupa UK Insurance
Thanks for the 5 star feedback
Good value for money
12 May 2026
Unprompted review
Reply from Bupa UK Insurance
We're glad you found our product a good value. Thank you for your positive feedback; we appreciate it greatly.
My GP referred me to see an ENT (ear
My GP referred me to see an ENT (ear, nose and throat) consultant and I received a letter from NHS Lothian saying the average wait time is over 2 years!! Thank goodness I have a BUPA policy as was able to see a consultant surgeon (Mr Alex Bennet at Spire Shawfair Park Hospital in Edinburgh) with just a 2 week wait. He provided immediate relief for my hearing loss and have seen him a couple of times since for follow-up. Very impressed - thank you.
30 April 2026
Unprompted review
Reply from Bupa UK Insurance
We're happy to hear that you received prompt care and relief. It's great to know your experience was impressive, and we appreciate you sharing your positive feedback. Thank you.
poor follow-up
I was disappointed how long it took to get results back and hearing from GP. I had to chase after 2weeks for blood test results and they offered a review another few weeks out. Then needed to do further blood tests and again had to chase after 2weeks of no response.
10 February 2026
Reply from Bupa UK Insurance
We appreciate your feedback and apologise for the delays you experienced in receiving your blood test results and a timely review.
Once a year free dental check up useful.
1 May 2026
Reply from Bupa UK Insurance
We're happy to hear that you find our yearly free check-up useful. Thank you for your positive feedback; we appreciate it!
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