Last week I have notified Bupa of an unsettled claim, pending for more than a week, which is unusual (in my recent experience claims are paid within a week or so). Further to the said notification, th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Since 2016, I have been making claims with BUPA which were timely and successfully transfer to my account. The support from BUPA is good despite some minor issues quickly tackled with communications w... See more
Company replied
Bupa services are genuinely one the greatest out there, amazing follow up, coverage is awsome. I am able to access these services from anywhere in the world. Thumbs up!
Company replied
It is rare for an insurance company to instil confidence that they will genuinely strive to help a client receive the medical help he/she needs in a smooth, fuss-free and friendly manner. The claim pr... See more
Company replied
Company details
- #119 of 138 best companies in Insurance company
- #2 of 3 best companies in Dental insurance agency
- #20 of 25 best companies in Health insurance agency
- #201 of 225 best companies in Insurance agency
Written by the company
Our health insurance plans are designed for individuals, families and businesses who value freedom, generous benefits and quality in-house customer service. Our global network of medical practitioners gives you access to specialists close to home and all over the world: we aim to get you to the care you need, wherever it is.
Contact info
Trafalgar Place, BN1, Brighton, United Kingdom
- bupaglobal.com
4.3
Excellent
391 reviews
Asks customers to review
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thank you for your follow up and fast…
thank you for your follow up and fast actions
the team is very professional .
9 February 2025
Reply from Bupa Global
Dear Mr. Mohsen,
It was lovely speaking to you, and I am very glad that I was able to assist in resolving your concern.
Your feedback is greatly appreciated.
Many Thanks,
Donia
Response to critical survey was…
Response to critical survey was impressive. Within several days, the claim was settled. Thanks.
5 February 2025
Reply from Bupa Global
Dear Mr. Woodford,
We highly appreciate the time taken to provide us with your feedback.
I am very happy that I have been in your assistance and aided in resolving the issue you had with the claim.
Many Thanks,
Donia
They really care about the quality of their services and your experience matters to the team
Have been enjoying BUPA Global services. No company is 100% perfect, but trust me, as an insurance company, they go beyond and above to make sure you get the agreed services delivered at the best hospitals of your choice.
Kudos BUPA. Wish more companies will entrust their employees to your good services.
Thanks for everything you do for us.
9 February 2025
Reply from Bupa Global
Dear Mrs. Mandjoli-Yaya,
Thank you for your feedback and your understanding. We aim to provide the best customer experience and our goal is to make you and our members as satisfied as possible.
Kind regards,
Hassan
I am very happy and satisficed in…
I am very happy and satisficed in general the organization and the patients handling of GMS clinics in Moscow Russia additional the respectfully responses of the insurance company Bupa Global.
6 February 2025
Reply from Bupa Global
Dear Mr. Miseker,
Thank you for your feedback. I’m glad that you are satisfied with the service. Please continue providing your feedback to help us improve our processes and enhance our members’ experience.
Kind Regards,
Hassan
The insurance that doesn’t pay you back
Our family had BUPA coverage for years but since we moved to Cyprus it became the worst experience. Majority of claims are underpaid due to “being out of customary charges” even though the prices here are similar at any medical center and much cheaper than in other countries we lived. We pay the same premium but getting underpaid all the time. They can’t provide any clear explanation what are these customary charges, they just got an external partner (that is not disclosed) that does the claims for them and BUPA hides behind its decisions. Not recommended at all!
17 January 2025
Unprompted review
Reply from Bupa Global
Hello Kate,
I am sincerely apologising for having to go through such an unpleasant experience when you needed us the most.
I'd like to assure you that I have escalated your concerns to our Specialised Complaints Team for further review and you shall get a direct contact from their side as soon as possible.
Kind Regards,
Maria
Best Customer Experience
Your Customer Care Support who contacted me was very helpful, Knowledgeable and patient. She explained to me my options to access care, Even Blua and assured of all my doubts.
5 February 2025
Reply from Bupa Global
Hello Priscatice,
It was truly my pleasure speaking with you and I am pleased to see I have been able to clear out your concerns and help you throughout the process. Would like to heartfully thank you for your feedback and time taken to provide it.
Kind Regards,
Maria
These guys care about customer…
These guys care about customer experience and could not be more helpful and took feedback on board. Also, great health care!
5 February 2025
Reply from Bupa Global
Dear Mr. Wardleworth,
Thank you for your feedback and for taking the time to discuss your comments with me.
Your feedback is very valuable to us for improving our processes and enhancing our members’ experience.
Many Thanks,
Donia
Good clarification
I had a couple of questions and issues to clarify. I was satisfied with the answers and clarification made
3 February 2025
Reply from Bupa Global
Dear Mrs. Osakwe,
Thank you for your feedback. We are glad that we could meet your expectations and assist you in understanding how to best use your policy.
Kind Regards,
Hassan
A constructive dialogue is key
It think it important for both client-patient and health insurer to meet the challenge of a dialogue. So far, BUPA has risen to this challenge and appears to account for the issues discussed between us. Better still, I have seen the improvement showing that BUPA is listening. This builds trust -- which is important for my health and their economic one.
26 January 2025
Reply from Bupa Global
Dear Mr. Hooker,
Thank you for your feedback. It's important for us to listen to our customers and improve our internal processes and systems to provide a better customer experience.
Kind Regards,
Hassan
I had a issue with getting approval…
I had a issue with getting approval about my treatment and complained about it. Bupa customer experience advisor, Maria Mina took prompt action to address my issue and get fast approval.
26 January 2025
Reply from Bupa Global
Hello Mr Mirhasanov,
I am extremely delighted to have been able to get everything in place for you. Genuinely appreciate your feedback provided!
Kind Regards,
Maria
Recovery call from your representative…
Recovery call from your representative Hasan that he will convey the message to policy team
22 January 2025
Reply from Bupa Global
Dear Mr. Barqawi,
Thank you for your feedback and for giving me the chance to discuss your comments.
Rest assured that your feedback is valuable to us for improving our processes and enhancing our members’ experience.
Kind Regards,
Hassan
Reply from Bupa Global
Dear Mr. Rasidescu
Thank you for your feedback and I'm glad that your problem was resolved.
Kind Regards,
Hassan Tarek
CHOOSE A DIFFERENT PROVIDER
The worst service you can imagine and i'm specifically referring to Bupa Hong Kong , they should settle a claim within 2 working days but they don't , they keep them on hold for weeks and at the end they decline with no feedbacks .
If you reach out to their very poor customer care service, they answer after 3 days and 5 reminders with a very poor comment as " your illness MIGHT BE pre-existing " and close the conversation.
Definetly not reccomended.
20 January 2025
Unprompted review
Reply from Bupa Global
Dear Alessandro,
I am very sorry to see your above disappointment.
Rest assured that I have escalated your feedback to the relevant team in Bupa Hong Kong as confirmed in my earlier email sent to you.
Kind regards,
Donia
Paid in for over 20 years
Paid in for over 20 years , premium then double from age 60 to 65 , and the introduction of now claims discount con , be warned when you get over 60 they do their best to price you out
16 January 2025
Unprompted review
Reply from Bupa Global
Hi Keith,
We have been trying to get your membership details in order to assist you with your feedback. However, we didn't receive any information.
Accordingly, please provide us with your policy membership number so we can investigate and assist you.
Kind Regards,
Hassan
Helpful and quick to reply staff
Helpful and quick to reply staff
Always trying their best to assist and support
13 January 2025
Reply from Bupa Global
Hello Mr Tsiatsis,
It was my utmost pleasure discussing your concerns and having been able to make your journey easier. Immensely appreciate your feedback provided!
Kind Regards,
Maria
Donia is great
Donia made every effort to help me understand the process. She was very generous with her time and information!
14 January 2025
Reply from Bupa Global
Dear Madam,
It was lovely speaking to you, and I am very glad that I was able to assist you!
I hope that you have a smooth expereince with us and rest assured that we are always here to help.
Many Thanks,
Donia
Caller didn’t know my situation but…
Caller didn’t know my situation but rang me back with full information and explanation
8 January 2025
Reply from Bupa Global
Dear Mrs. Michelle,
It was a pleasure talking to you and I am very glad that I was able to clarify the situtation to your side.
Thank you so much for your review, it is much appreciated.
Kind Regards,
Donia
Reply from Bupa Global
Dear Mr. Said,
Your feedback is highly appreciated, so thank you for taking the time to provide us with it.
We are so glad to see that you are happy with us, and hope that this always remains your experience with us.
Many Thanks,
Donia
Great and responsive to the survey
Great and responsive to the survey. Originally I didn't expected any feedback from the survey. It surprised me when my voice was heard.
31 December 2024
Reply from Bupa Global
Dear Mrs. Tzeng,
Thank you for your fantastic feedback! We’re so pleased to hear that you’re satisfied with our service.
Your happiness is our greatest reward. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Hassan
the company is doing well
the company is doing well, they follow case by case with their customers and solve the issues quickly
2 January 2025
Reply from Bupa Global
Dear Mr. Tayoun,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy and satisfied with our service.
Kind Regards,
Hassan
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