Burd Ward Solicitors Reviews 

321
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for providing professional, efficient, and exceptionally friendly support throughout complex property conveyancing and various legal processes. Many people genuinely appreciate the prompt email responses and clear, reassuring communication, which helps make traditionally stressful transactions feel completely smooth and manageable from start to finish. Some reviewers were not happy with the communication standards and experienced frustrating response times during the progress of their cases. A few customers encountered significant delays in obtaining essential records and felt the overall handling of administrative matters lacked proper efficiency and clear understanding.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledgeable, approachable, and... See more

Service

Reviewers express strong satisfaction regarding the exceptional quality of service, praising the team for... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting very good communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michaela and Caitlin’s are the best team, they helped our conveyancing process go smoothly, we were regularly updated and informed as to what was next in the process. Would highly recommend!

Rated 5 out of 5 stars

Have used Burd Ward a few times for will making and probate etc and very satisfied with the service I received. Always received prompt replies to my emails and phone calls were always answered in a... See more

Rated 5 out of 5 stars

Ngaire dealt with the conveyancing on the sale of my property. Both Ngaire and her assistant Rebecca were very professional and kept me up to date on the progress of the sale. Highly recommend Burd Wa... See more

Rated 5 out of 5 stars

Jane Ward was absolutely brilliant throughout my mortgage process. She was professional, efficient, and always kept me updated every step of the way. Nothing was ever too much trouble, and she made wh... See more

Company replied


Company details

  1. #103 of 155 best companies in Legal Services
  2. #42 of 65 best companies in Conveyancer
  3. #19 of 26 best companies in Divorce Lawyer
  4. #30 of 39 best companies in Estate Planning Lawyer
  5. #24 of 35 best companies in Family Lawyer
  6. #62 of 84 best companies in Law firm

Written by the company

Burd Ward Solicitors is a trusted law firm based on the Wirral, proudly serving clients across Wallasey, Birkenhead, and Merseyside. With over 20 years of experience, we provide clear, friendly, and practical legal advice tailored to your needs — whether you’re buying a home, facing a family issue, or planning for the future. We specialise in residential conveyancing, family law (including care proceedings), wills and probate, lasting powers of attorney, court of protection, personal injury claims, and legal services for landlords. Our dedicated team is here to guide you every step of the way with expert advice and a personal touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

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Replied to 50% of negative reviews

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4.7

All reviews

(321)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with service provided.

Have used Burd Ward a few times for will making and probate etc and very satisfied with the service I received.
Always received prompt replies to my emails and phone calls were always answered in a timely manner.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and delighted with the…

Very helpful and delighted with the service. Glad really as you are/were dealing with 3 members of our family at the same time!!
Tell Matt Barlow Tim Robinson said you can all have a pay rise and 2 weeks off!! Thank you all again.

26 June 2026
Rated 5 out of 5 stars

Great service

Great service, fast communication and explains the process very clearly! Would recommend thank you!!

2 June 2026
Rated 5 out of 5 stars

It was esy to get an appointment

It was esy to get an appointment. The partner I dealt with was knowledgeable and approachable- and It was easy to contact him as th business progressed.

11 May 2026
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Reply from Burd Ward Solicitors

Thank you for your kind review. We are pleased to hear that you found the appointment process straightforward and that you were happy with the advice and support provided. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Jane Ward was absolutely brilliant…

Jane Ward was absolutely brilliant throughout my mortgage process. She was professional, efficient, and always kept me updated every step of the way. Nothing was ever too much trouble, and she made what could have been a stressful experience feel smooth and straightforward. I really appreciated her quick responses, attention to detail, and friendly approach. I would highly recommend Jane to anyone looking for an excellent mortgage solicitor. Thank you again for all your hard work!

11 May 2026
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Reply from Burd Ward Solicitors

Thank you for your kind review. We are pleased to hear that Jane was able to make the process feel smooth and straightforward, and that you were happy with her communication and support throughout. We appreciate you taking the time to share your experience and recommendation.

Rated 5 out of 5 stars

Hannah and Jane

Hannah and Jane, were very professional helping me with buying and selling. I had a very difficult buyer they both went out off there way to make it as stress free as possible.

8 May 2026
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Reply from Burd Ward Solicitors

Thank you for your kind review. We are pleased to hear that Jane and Hannah were able to assist with your sale and purchase and help make the process as stress-free as possible. We appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

If I could gove zero I would


If I could gove zero I would. I used them for my previous sale and they were rude, didn't reply to emails until days later. No updates. Unfortunately the seller of a new property are using them. Due to exchange today, not answering my solicitor, not returning her calls voicemails

24 April 2026
Unprompted review
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Reply from Burd Ward Solicitors

We cannot discuss the details of any transaction on a public platform. Your review appears to refer to a current transaction in which we do not act for you. We are unable to provide updates directly to parties we do not represent, as our professional duties are owed to our own client.

Rated 5 out of 5 stars

house sale

Great service was given by both Ngaire and Rebecca during the sale of my mothers house. Excellent communication at all times

14 April 2026
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Reply from Burd Ward Solicitors

Thank you for your kind review. We are pleased to hear you were happy with the service provided by our conveyancing team.

Rated 5 out of 5 stars

5 stars

Michaela and Catlin who dealt with my sale were amazing as they always are, wouldn’t use anyone else x

11 April 2026
Unprompted review
Burd Ward Solicitors logo

Reply from Burd Ward Solicitors

Thank you for your kind review. We are pleased to hear you were happy with the service provided by our conveyancing team.

Rated 5 out of 5 stars

Employment Issue

Employment Issue. I couldn't have asked for more, this company went above and beyond. Michael who I assume is a partner of the firm took my case on himself, he worked closely with me to ensure my needs were met, unbiased and a feeling of being listened to was paramount to me. The care and time taken even after working hours was appreciated. I was worried about fees but he assured me I need not worry about that, they take cases on for the individual and not the profit, I learned that was true. For that I thank you Michael. Highly recommend this company. His staff also care. Thanks again, I know where to go for any future help required *****

9 March 2026
Rated 5 out of 5 stars

Professional &Efficient

Many thanks to Burd Ward for their professional help associated with what was not a straight forward conveyance that involved Power of Attorney and legal charges on the property being sold
Matthew Barlow was our initial point of contact and his guidance and help resolved these issues All his work was carried out in a very professional and informative manner
Many thanks to Ngaire Culshaw who took over the final stages of conveyance. Her detailed work , e mails and telephone calls ensured that all the legal requirements were in place to ensure contracts were completed thus making the process for us , which at times seemed stressful, very much easier.
Thanks also to Rebecca Williams who also kept us up to date and ensured that all the relevant documents that required actions were forwarded promptly to us
To all the team at BurdWard thank you for all your help

29 January 2026

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