Burd Ward Solicitors Reviews 

321
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for providing professional, efficient, and exceptionally friendly support throughout complex property conveyancing and various legal processes. Many people genuinely appreciate the prompt email responses and clear, reassuring communication, which helps make traditionally stressful transactions feel completely smooth and manageable from start to finish. Some reviewers were not happy with the communication standards and experienced frustrating response times during the progress of their cases. A few customers encountered significant delays in obtaining essential records and felt the overall handling of administrative matters lacked proper efficiency and clear understanding.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledgeable, approachable, and... See more

Service

Reviewers express strong satisfaction regarding the exceptional quality of service, praising the team for... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting very good communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michaela and Caitlin’s are the best team, they helped our conveyancing process go smoothly, we were regularly updated and informed as to what was next in the process. Would highly recommend!

Rated 5 out of 5 stars

Have used Burd Ward a few times for will making and probate etc and very satisfied with the service I received. Always received prompt replies to my emails and phone calls were always answered in a... See more

Rated 5 out of 5 stars

Ngaire dealt with the conveyancing on the sale of my property. Both Ngaire and her assistant Rebecca were very professional and kept me up to date on the progress of the sale. Highly recommend Burd Wa... See more

Rated 5 out of 5 stars

Jane Ward was absolutely brilliant throughout my mortgage process. She was professional, efficient, and always kept me updated every step of the way. Nothing was ever too much trouble, and she made wh... See more

Company replied


Company details

  1. #103 of 156 best companies in Legal Services
  2. #42 of 65 best companies in Conveyancer
  3. #19 of 26 best companies in Divorce Lawyer
  4. #30 of 39 best companies in Estate Planning Lawyer
  5. #24 of 35 best companies in Family Lawyer
  6. #62 of 85 best companies in Law firm

Written by the company

Burd Ward Solicitors is a trusted law firm based on the Wirral, proudly serving clients across Wallasey, Birkenhead, and Merseyside. With over 20 years of experience, we provide clear, friendly, and practical legal advice tailored to your needs — whether you’re buying a home, facing a family issue, or planning for the future. We specialise in residential conveyancing, family law (including care proceedings), wills and probate, lasting powers of attorney, court of protection, personal injury claims, and legal services for landlords. Our dedicated team is here to guide you every step of the way with expert advice and a personal touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

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4.7

All reviews

(321)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

In a court order sale of a property…

In a court order sale of a property jointly owned by myself and ex partner,
I was initially told that you could not speak to me as I was not your client.
I had to explain to you that I actually was your client as I too owned the property being sold and would be paying half of the conveyance fees.
I was then copied in on an email to my ex which clearly stated his now address. I believe this to be a breach of confidentiality.
I had to inform you that under no circumstances should my now address be on any paperwork sent to my ex.
My ex is under sentence for assault and battery against myself and I have gone to great lengths to keep my personal details confidential after moving home due to the assault.
I am shocked by how this case has been handled finding you totally unprofessional with your lack of understanding. I realise that this wasn’t a straight forward conveyance but it should have been handled with a better understanding of court order enforced sales.

5 February 2026
Burd Ward Solicitors logo

Reply from Burd Ward Solicitors

Dear Jill,

Thank you for taking the time to leave a review. We’re sorry to hear you feel disappointed with your experience.

As a firm we take client care, confidentiality and data protection extremely seriously, but we’re unable to discuss the circumstances of any matter in a public forum.

We would welcome the opportunity to address your concerns properly. Please contact our Client Care Manager, Michael Ward should you wish to discuss this matter further.

Rated 5 out of 5 stars

Great Service

Engaged this company to execute a will and do our conveyancing of mum's property after she passed away, they did the conveyancing and the will brilliantly. They were very professional and informative at all stages of both the will and the property, I rang them on a few occasions and they got back to me with answers straight away, Mathew was our solicitor and Hannah and Sandra did the property and will, I would use them again without hesitation and would definitely recommend them to family and friends, they definitely did more than I expected of them, thank you so much for your help an advice, a very satisfied client. 10/10 *****

5 January 2026
Rated 4 out of 5 stars

Efficient

Everything was done professionally and on time. I felt communication could have been better and was given negative feedback from other parties involved in the transactions.

15 September 2025
Rated 5 out of 5 stars

Highly recommend

We recently used Burd Ward for our house move and couldn't be happier with the service we received. A special thank you to Michaela Barker and her team who were absolutely fantastic from start to finish. Both was professional, efficient, and always available to answer our questions—no matter how small.

Michaela kept us informed throughout the entire process and made what can often be a stressful experience feel smooth and well-organised. Her attention to detail and reassuring manner gave us complete confidence that everything was being handled properly.

We’re so grateful for her support and wouldn’t hesitate to recommend Michaela and the whole team to anyone looking for a reliable, friendly, and highly competent solicitor for their property transaction.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Efficient friendly service

The staff were friendly and knowledgeable and made things easier for me as I live 450 miles away from the estate I was dealing with. Always responded to phone calls quickly, and gave me personal appointments when I was in the area.

31 July 2025
Rated 1 out of 5 stars

Struggled to get a hold of my solicitor…

Struggled to get a hold of my solicitor on numerous occasions. E-mails not being answered, unavailability when calling them on the phone, and numerous mistakes made on the way to the purchase of my property. Official documents even show the wrong postcode for the property I bought, an issue I had not found out about until my neighbors told me about it.
Furthermore, there seemed to be an underlying assumption that I, as a buyer, would know about these processes and what to do... then what the hell am I paying a solicitor for? I am a first time buyer and I need guidance at every step. They seemed annoyed every time I inquired about something, and it made me reluctant to contact them futher. The only thing that kept me with them is their lower prices compared to the others.
The builder and their solicitor also complained to us directly about our solicitor slowing down the process dramatically for supposedly "waiting for answers from their solicitor". Answers to questions they had never received in the first place.

31 July 2025
Burd Ward Solicitors logo

Reply from Burd Ward Solicitors

We’re sorry to read about your experience during what should have been an exciting time buying your first home. We always aim to guide our clients through the process with clear communication and support, so it’s disappointing to hear you felt this was not the case for you.

We do want to reassure you that the service you’ve described is not typical as reflected in the many positive reviews our conveyancing team have received from other clients. That said, we take every piece of feedback seriously, and we’d like the opportunity to review your file in detail so we can understand exactly what happened and make any improvements needed.

Our Client Care Manager, Michael Ward is currently on annual leave today but will be in touch later this week with you to discuss your concerns directly.

Kind regards

Rated 4 out of 5 stars

Very good service provided

Took care of everything in a non-standard transaction process. Slight delay in final steps but nothing to worry about really. Very good at communicating along the way.

18 July 2025

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