Burton & Co LLP Reviews 

Patricia and her team, especially Bethany were a fantastic help. Always on top of proceedings and always helpful with my many questions. Would recommend and use them in a heartbeat.

Felicity Lacey at Burton & Co was very professional and efficient, will be using this company again in the near future.

Felicity and Julie were exceptional from start to finish. Unfortunately, our buyer’s conveyancing firm went into liquidation after exchange, which created a very difficult situation. Felicity and Julie guided us through the complex process of un-exchanging and then re-exchanging contracts, which was a complete minefield. Their support, professionalism, and expertise were invaluable throughout. Absolutely phenomenal service.

Brilliant service from Burton & Co
They were great to communicate with, always at the end of the phone to answer any questions or concerns
Special mention to Julie Edgley, she was absolutely amazing, making a very stressful experience as bearable as possible, even making me laugh occasionally along the way!!
Would highly recommend without hesitation

This is the 4th time that we have used Burton and Co. This time was rather more complicated due to us selling our shared ownership home and buying a new build 350 miles away. Julie in particular has been absolutely amazing. She has delivered what we needed and provided support and advice when things seemed to be going wrong. Felicity sorted out an initial problem and we have no hesitation in recommending Burton and Co.

Completed last May, still waiting for a statement to say what was paid out and a refund from ground maintenance we over paid via them. They told me to give them to July 18th 25 and now 6 months later still absolutely no communication!

The whole experience of purchasing our house was made incredibly smooth thanks to the professionalism and understanding shown by Julie and Felicity. I would definitely recommend their services

Relative passed December 2021 and this company was instructed to execute the will.
June 2023 after partial administration information received regarding a delay in full administration due to awaiting a property sale. Communication committed to providing quarterly updates - none of these materialised. Another member of the family mentioned new residents in the property, summer 2025. Cut to Autumn 2025 and subsequent requests for information regarding this from the co-executors have gone unresponded to by Richard French. Calls to the firm by the co-executor have gone unanswered for years by Richard French. Emails are responded to saying emails have been sent to him and receipt acknowledged by the admin staff.

The deceased passed away four years ago and the last contact from Richard French to the co executors was 2023. It is now 2025 and still he does not contact anybody.

How many other people have instructed him with such sensitive matters, how many other families's cash is in 'limbo' and unaccounted for - why does Mr French not respond to any communications? How many other families cannto find closure in their grief for their loved ones due to Mr French's due negligence and lack of duty of candour?

Complaints have been made to the Solictors Regulation Authority and to the Legal Ombudsman as this is completely unacceptable standard of service. This man deliberately ignores communication, some estates will be significantly high and whilst this is a small estate value it is the principle that far outweighs the monetary value. This behaviour is unconscionable and anyone considering using this firm for such a sensitive issue as adminstering a will, should exercise the utmost caution and check google reviews as well as thre are more complaints there about lack of satisfactory service particularly by this individual.

Whilst it is not possible to give a rating of zero, the one is for the initial progress he made from 2021 to 2023 in completing some of the work he was instructed to. From 2023 to current date the lack of contact and continued ignorance of contact is beyond diabolical, falls way below the standard expected of such a reputed firm (particularly individuals within it who succesfully sell property and offer amazing service as per the other reviews on google) and as such this man Richard French is to be avoided at all costs.

If you want more stress and frustration in addition to your grief, by all means instruct Richard French.

Upon successful remedy of this situation this review can and may be amended in future to reflect the efforts.

Thank you for your outstanding service

Very kind and friendly, explained the situation regarding my brother-in-law's will clearly and in a manner understandable to the layman.
Totally satisfied with the experience.

We purchased our first home and used Burton & Co as they had been recommended to us by a family member. They have been really brilliant, we cannot fault them at all. Communication has consistently been quick and we always felt that we were kept ‘in the loop’ through every part of the process. We had heard solicitor horror stories from friends and have been so lucky to have not experienced anything like this!
Thank you so much for everything, especially Felicity and also the rest of the team!

We recently used Burton & Co to complete a property transaction. The service we received from Julie Edgley from the conveyancing team was excellent. Julie always answered all our questions, and responded quickly and efficiently. We felt supported throughout the process and would definitely recommend

answered all my questions in full and in a very timely manner. on day of completion i was so impressed with how quick and early it was. Fantastic service. Thank you Felicity.

Quick and effective service to get personal guarantee done for BTL Mortgage , Thank you James

Exceptionally Professional

Burton and co have done conveyancing for us to sell our property and we used them 14 years ago when we purchased the property.
Excellent and timely service from start to finish. Highly recommend. Thank you Felicity.

Worked hard to ensure a very swift completion.

Fantastic team who are extremely knowledgable and detailed orientated. Our home buying process was extremely stress free and anything we didn’t understand was clearly explained. They remained in constant communication with updates and progress reports so we knew where we stood. Honestly couldn’t be happier with Felicity and Julie’s service. Thanks again!

“We recently used [Felicity at Burton & Co] for our remortgage and were very impressed with the service. Everything was handled efficiently, communication was clear throughout, and the process was made stress-free from start to finish. We wouldn’t hesitate to recommend them to anyone needing a reliable and professional solicitor.”

Very responsive, answered all questions, friendly phone calls and good level of updates. Noticed how good they were when other solicitors were very slow / poor.

Only minor issue which was frustrating was several members of the team would email but you were told to “Please reply directly to [insert partner email]” - they wouldn’t copy the person in, so each time you had to reply and add the partners email. Feels like an annoyance that is saved if the sender CC’d them in originally