When opening a "Support Case" on the Meta Business Suite, the advertised response time for the live chat is 5–10 minutes, but in reality, it takes between 5 and 7 hours for an agent to join the conv... See more
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See what reviewers are saying
We have a complaint to make for unsolicited poking in my Facebook. They put people in my friends of which I never given permission for, so I have to remove them manually, a tedious job. Also when I w... See more
I wish I could give no stars. I do not understand how a tech billionaire owns this rubbish. I am literally (yes literally) pulling my hair out going round in circles. I cannot connect my business Inst... See more
What didn't go wrong? Adding or deleting ads is hit or miss. Marketplace "buy now" buttons that we didn't add, and unwanted automatic shipping with USPS, a service that we don't use for our oversized... See more
Company details
Information provided by various external sources
Our mission is to give people the power to build community and bring the world closer together. Need help? Visit https://t.co/HpkLABTIyz.
Contact info
Hacker Way 1, 94025, Menlo Park, United States
- business.facebook.com
1.3
Bad
151 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Facebook support is terrible
Facebook support is terrible. We run numerous ads for our clients and on this 1 and only occasion of contacting Facebook support we were met with very poor responses. From them receiving a screen recording, to repeating themselves about an issue that didn't exist and ignoring numerous questions. Overall very bad, they are lucky to get 1 star.
13 September 2021
Unprompted review
so let me call them money stolers
so let me call them money stolers , i pay for my ads and then after one minute they ask me to pay money for nothing ! how bad they are
31 July 2021
Unprompted review
Facebook killed my business!
We run business ads for lead generation for real estate companies in Dubai, each campaign is time sensitive to a couple of weeks maximum before the project is sold out. Lately Facebook bots randomly decide to disable our accounts, no explanation given! When we request a review it takes 2-5 days for them to respond - by the time the competitors have gained an advantage.
Everytime we change anything on the ad-set again the ads get disabled.
Facebook staff has apologised on call saying that the bots have done this in error and the support staff is spread thin due to Covid.
It has become really frustrating to work with Facebook Business.
Our business has suffered already due to the pandemic and now Facebook Bots will definitely kill it.
26 May 2021
Unprompted review
I was under the impression Facebook was…
I was under the impression Facebook was a social media platform that allows users to share ideas and opinions. Unfortunately if you're pro Trump your posts and groups will be taken down. That's nothing but bias
15 November 2020
Unprompted review
Shame on you and your customer service
Shame on you and your customer service. It's not only the worst, but basically it doesn't even exists.
2 May 2020
Unprompted review
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