We love Butter & Crust in our family. It’s our fortnightly breakfast treat. The bakeries’ quality is outstanding and we love the “surprise” effect on what we could get on the “four morning treats” op... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #18 of 27 best companies in Delivery Service
Written by the company
In lockdown we started delivering sourdough loaves and pastries to our neighbours. Now we're delivering our weekly bundles to thousands of households across South London. We deliver early on Saturday and Sunday mornings so that you can start your weekend with fresh bread and pastries waiting for you on your doorstep. Every bundle is delivered directly by us, by bicycle.
Local Sourdough delivered by bike before 9am
Over 3000 breakfasts delivered each weekend
Contact info
Greater London, United Kingdom
- hello@butterandcrust.com
- butterandcrust.com
Local sourdough & pastries, delivered
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highlight of our week
We are loving our B&C delivery! So convenient, great quality food and it’s flexible so you can change the food in your order to accommodate your needs (eg additional people coming over for breakfast / celebrations). Would recommend!
Only the best!!!!
These are without doubt the Best pastries I have ever had! They are well risen ( I don’t know how they do it) and taste so buttery!
Warning! If you eat these you can never go back!!!
Always love their treats
Always love their treats, only wish packaging was more eco-friendly (thinking of salmon right now)
Great products and service
Great products, reliability and easy communication if you want to change or cancel an irder
I can’t say enough good things about…
I can’t say enough good things about Butter & Crust. Their Sunday morning deliveries have quickly become something we look forward to every week. Everything arrives fresh, beautifully packaged, and clearly made with care—from the bread to the pastries and eggs.
The quality is consistently excellent, and you can really taste the difference. It’s such a simple luxury having everything show up at your door, ready to enjoy.
Reliable, thoughtful, and genuinely delicious—highly recommend to anyone looking to elevate their weekend routine.
Lovely treat
A treat on the Saturdays that I get Butter & Crust. The sourdough is of high quality and the pastries are sublime. Feels a gift to to myself when breakfast turns up on a weekend morning. On the week leading to Easter they offered filled doughnuts from St John's Bakery - absolutely delicious and such high quality. Hoping the offering will continue more regularly.
it's actually quite convenient
it's actually quite convenient, and the products are nice
Makes Saturdays something to look forward to!
We've been getting Saturday deliveries for a few months ago and it's great! Kids love being part of the routine of picking it up from outside the door in the morning and it saves us from having to pick things up from the bakery when life inevitably gets in the way. Quality is great too.
The one small thing I would flag is that it's working for us when the deliveries come early. 9/10 times this is the case. But occasionally we are on a later route, and it doesn't arrive until 9 or 9:30am. With kids this doesn't work. It means we've missed breakfast and are already out the door. It would be great if we could guarantee a delivery pre 7am.
Team are very responsive - any issues we've ever had (eg eggs breaking once) are quickly refunded. This even happened unprompted, and the driver proactively highlighted they thought the bag looked damaged and submitted the refund for us which was unexpected and great service
A little bundle of Saturday lovliness !
A little bundle of lovliness ! Thank you. Great bagels, smoked salmon and juices, granola bowls! The Butter is amazing too.
Great bread and other bits :-D
The products are exceptional
The products are exceptional, only matched by their responsive and super fair customer service who have already refunded my lost order this morning to savage urban foxes 😭🤣 highly recommend!
Butter and Crust are fantastic
Butter and Crust are fantastic. The sourdough is superb, but the bagels are totally out of this world. As are the pain au chocolat. Customer service is great too - account management is easy online but there's always a human available to email you back if you have problems. And I love that it's all delivered by bike in time for breakfast on Saturdays.
Incredibly good food and service
Incredibly good food and service. Their website and its UI could be a lot clearer and easier, though.
Absolutely LOVE Butter & Crust
Absolutely LOVE Butter & Crust! We look forward to our deliveries so much. Everything I order is fresh and delicious. I get the two morning treats and it’s a fun surprise to see what we get. Also love how easy it is to manage my subscription, change up my order etc depending on our needs that week.
Would highly recommend!
Very good quality products
Very good quality products / bread is nicely crunchy, the salmon delicious and the pain au chocolat the fluffiest.
Love Butter and Crust a real Sunday…
Love Butter and Crust a real Sunday treat - great quality and flavours, great comms and always delivered on time (and we never hear them) - house favourites are the smoked salmon, cinnamon and raisin bagels and savouries - just not all at once !
Incredible service
Incredible service, the pastries are to die for and their range of dairy products from Estate Dairy are fantastic too. Excellent reliable delivery (even to block of flats that's normally tricky for perishables) and by bike too, so negligible carbon footprint
We love Butter & Crust and always look…
We love Butter & Crust and always look forward to it on the weekends 😁!! It's so fresh and we love the pastries!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
