Butter & Crust Reviews 685

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their delicious taste and high quality, especially the pastries, bread, and bagels. Many appreciate the convenience of the delivery service, noting its punctuality and the freshness of items upon arrival, making weekend mornings a special treat. The customer service team is frequently highlighted for being responsive, helpful, and efficient in resolving any inquiries. However, some people were dissatisfied with delivery issues, including late arrivals, items left in exposed locations, or incorrect addresses. A few customers also mentioned a decline in product quality over time, specifically with certain baked goods and eggs, and occasional stock issues leading to unfulfilled orders without adequate communication.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the deliciousness and high quality... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the impeccable and reliable... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlight the team's responsiveness,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fantastic service, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love Butter & Crust in our family. It’s our fortnightly breakfast treat. The bakeries’ quality is outstanding and we love the “surprise” effect on what we could get on the “four morning treats” op... See more

Rated 5 out of 5 stars

Delicious variety of fresh breakfast pastries to wake up to on a Sunday morning. Other breakfast staples include apple juice (fresh and unprocessed), eggs, top quality sourdough, yoghurt and Monmouth... See more

Rated 5 out of 5 stars

I wish there were more businesses like this! Products made with passion and care Flavours and quality 5 star Partners chosen for exquisite flavours, sustainability and value Delivered on tim... See more

Company replied

Rated 5 out of 5 stars

A treat on the Saturdays that I get Butter & Crust. The sourdough is of high quality and the pastries are sublime. Feels a gift to to myself when breakfast turns up on a weekend morning. On the week l... See more


Company details

  1. #18 of 27 best companies in Delivery Service

Written by the company

In lockdown we started delivering sourdough loaves and pastries to our neighbours. Now we're delivering our weekly bundles to thousands of households across South London. We deliver early on Saturday and Sunday mornings so that you can start your weekend with fresh bread and pastries waiting for you on your doorstep. Every bundle is delivered directly by us, by bicycle.

Local Sourdough delivered by bike before 9am

Over 3000 breakfasts delivered each weekend

We work with the best local artisan bakeries to deliver thousands of breakfast each weekend to homes across London.

Contact info

Local sourdough & pastries, delivered

Bringing the best of London’s bakeries to homes across London.

4.6

Excellent

TrustScore 4.5 out of 5

685 reviews

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Replied to 36% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Highlight of our week

We are loving our B&C delivery! So convenient, great quality food and it’s flexible so you can change the food in your order to accommodate your needs (eg additional people coming over for breakfast / celebrations). Would recommend!

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Only the best!!!!

These are without doubt the Best pastries I have ever had! They are well risen ( I don’t know how they do it) and taste so buttery!
Warning! If you eat these you can never go back!!!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

I can’t say enough good things about…

I can’t say enough good things about Butter & Crust. Their Sunday morning deliveries have quickly become something we look forward to every week. Everything arrives fresh, beautifully packaged, and clearly made with care—from the bread to the pastries and eggs.

The quality is consistently excellent, and you can really taste the difference. It’s such a simple luxury having everything show up at your door, ready to enjoy.

Reliable, thoughtful, and genuinely delicious—highly recommend to anyone looking to elevate their weekend routine.

30 March 2026
Rated 5 out of 5 stars

Lovely treat

A treat on the Saturdays that I get Butter & Crust. The sourdough is of high quality and the pastries are sublime. Feels a gift to to myself when breakfast turns up on a weekend morning. On the week leading to Easter they offered filled doughnuts from St John's Bakery - absolutely delicious and such high quality. Hoping the offering will continue more regularly.

30 March 2026
Rated 5 out of 5 stars

Makes Saturdays something to look forward to!

We've been getting Saturday deliveries for a few months ago and it's great! Kids love being part of the routine of picking it up from outside the door in the morning and it saves us from having to pick things up from the bakery when life inevitably gets in the way. Quality is great too.
The one small thing I would flag is that it's working for us when the deliveries come early. 9/10 times this is the case. But occasionally we are on a later route, and it doesn't arrive until 9 or 9:30am. With kids this doesn't work. It means we've missed breakfast and are already out the door. It would be great if we could guarantee a delivery pre 7am.
Team are very responsive - any issues we've ever had (eg eggs breaking once) are quickly refunded. This even happened unprompted, and the driver proactively highlighted they thought the bag looked damaged and submitted the refund for us which was unexpected and great service

23 March 2026
Unprompted review
Rated 5 out of 5 stars

The products are exceptional

The products are exceptional, only matched by their responsive and super fair customer service who have already refunded my lost order this morning to savage urban foxes 😭🤣 highly recommend!

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Butter and Crust are fantastic

Butter and Crust are fantastic. The sourdough is superb, but the bagels are totally out of this world. As are the pain au chocolat. Customer service is great too - account management is easy online but there's always a human available to email you back if you have problems. And I love that it's all delivered by bike in time for breakfast on Saturdays.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely LOVE Butter & Crust

Absolutely LOVE Butter & Crust! We look forward to our deliveries so much. Everything I order is fresh and delicious. I get the two morning treats and it’s a fun surprise to see what we get. Also love how easy it is to manage my subscription, change up my order etc depending on our needs that week.

Would highly recommend!

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Love Butter and Crust a real Sunday…

Love Butter and Crust a real Sunday treat - great quality and flavours, great comms and always delivered on time (and we never hear them) - house favourites are the smoked salmon, cinnamon and raisin bagels and savouries - just not all at once !

16 March 2026
Rated 5 out of 5 stars

Incredible service

Incredible service, the pastries are to die for and their range of dairy products from Estate Dairy are fantastic too. Excellent reliable delivery (even to block of flats that's normally tricky for perishables) and by bike too, so negligible carbon footprint

14 March 2026
Unprompted review

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