Butter & Crust Reviews 685

Delicious variety of fresh breakfast pastries to wake up to on a Sunday morning. Other breakfast staples include apple juice (fresh and unprocessed), eggs, top quality sourdough, yoghurt and Monmouth coffee. It’s a little pricey but it saves you a schlep to the high street when all you want to do is lounge around in PJs and enjoy a special hotel-style breakfast at home.

Very good, order arrived in time for breakfast and quality amazing.

Butter and Crust bagels are superb. Top notch. The sourdough probably is too but we managed to fluff our lines with last weekend's order so that's still to look forward to. The very early morning delivery might wake your dogs up. Customer service team responds very rapidly.

Great bread and pastries as well as other products. It our weekly treat, starting our weekend with leisurely breakfast of excellent quality delivered to our door.
The team is very reliable with great communication and customer service.

Excellent customer service and I’m a big fan of the cinnamon raisin bagels and the cookies! I had to change my delivery to every other week to prevent myself from eating 6 per week (really, per 3 days). And love getting a different organic preserve each order!

Great company delivering lovely products while you snooze in on weekends. This is especially brilliant as I live in a croissant desert and do not want to trudge far on a cold morning in search of pastries! Customer service from Maria was excellent when I had a small issue with ordering.

Great service

Took a punt on the basis of an insta advert - what a treat it turned out to be! There when I opened my door at 8am, exactly where I had asked for it to be put (I live in an area with active porch pirates) Gorgeous bread and pastries. Delicious butter and smoked salmon. On the Saturdays we are at home, this is going to be a regular thing. Great customer service to my query - please please but cinnamon rolls on your regular list and you'll have us as weekly customers for life!

Great quality bread and pastries. I also love their eggs. Customer service have been very quick and efficient to help when there’s been a problem. My only little gripes are that sometimes the bags are packed with the pastries at the bottom and they get a bit squished, and also that the large paper delivery bags now come wrapped in plastic. But still 5/5. They are a young growing company and I’m excited to see how they develop.

Just a lovely treat to wake up to once a week.

Fresh, good quality food delivered in time for breakfast. The sourdough lasts very well.

We love the product. + 1st time delivery to my difficult front door went well!

Fantastic quality every single time. I love the variety in the pastry boxes and the ever-growing range of products.

I very much look forward to my regular delivery from Butter & Crust. The flaky, buttery croissants, the fresh eggs, the wonderful apple juice and other goodies is a real treat, delivered right to our door. Love it!

Not truthful. The (inconsistent as in one day at 5am the other at 8) deliveries are NOT done by bike. I have a bell video, not only is the delivery not by bike but the driver leaves the car idling when they come to the door. I have highlighted this and their response made me decide to cancel my subscription.First of all they kept apologising for the confusion - there was bo confusion, everything was very clear they were lying about the delivery on a bike - they said the cyclist had problems that day, so I checked the pst recordings and guess what, all deliveries were by car - when Instated this someone wrote apologised about the previous message and that they were misleading etc. Did anything change? No. 3 weeks have passed and still the delivery confirmation message says “our cyclist…” this is taking your customers as fools, this is disrespect and this is not business ethics. What else isa lie about their brand promises?
The quality of the eggs have also dropped dramatically. So I am cancelling my subscription.

Very good bread and bagels. Very good customer service. Long may it continue.

We love having Butter & Crust deliveries. It’s a wonderful weekend treat. All the items are delicious, fresh and amazing quality from small independant suppliers. We are a big fan of the Xmas mince pies. A pack of 6 doesn’t last very long in our house.

I saw butter and crust on Instagram as I’m sure many others did. Unfortunately I have huge regrets now.

The “courier” Jose called me at 5:58am… who in their right mind is awake at this time. Unfortunately they have “covered” themselves with writing “from 5am” in the website FAQ’s in tiny text.

He then decides that the reception of the building is unsuitable to deliver to, despite it being 24/7, and in my order notes.

“Delivery refused” I’m so sorry I wasn’t awake at 5:58am waiting at the door…,

This business model needs change and the lack of customer service support for this is very telling.

Please fire Jose. What an awful courier with no common sense.

I look forward to my Butter & Crust Sunday mornings. Having these delicious pastries delivered for my breakfast makes me feel like I am staying in a high class hotel. The fact that my bread and bagel delivery sorts me for the rest of the week is only an added bonus. Also I would be remiss if I didn't say these are hands down the best bagels I have tasted in the UK!

Excellent service