We love Butter & Crust in our family. It’s our fortnightly breakfast treat. The bakeries’ quality is outstanding and we love the “surprise” effect on what we could get on the “four morning treats” op... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delicious variety of fresh breakfast pastries to wake up to on a Sunday morning. Other breakfast staples include apple juice (fresh and unprocessed), eggs, top quality sourdough, yoghurt and Monmouth... See more
I wish there were more businesses like this! Products made with passion and care Flavours and quality 5 star Partners chosen for exquisite flavours, sustainability and value Delivered on tim... See more
Company replied
A treat on the Saturdays that I get Butter & Crust. The sourdough is of high quality and the pastries are sublime. Feels a gift to to myself when breakfast turns up on a weekend morning. On the week l... See more
Company details
- #18 of 28 best companies in Delivery Service
Written by the company
In lockdown we started delivering sourdough loaves and pastries to our neighbours. Now we're delivering our weekly bundles to thousands of households across South London. We deliver early on Saturday and Sunday mornings so that you can start your weekend with fresh bread and pastries waiting for you on your doorstep. Every bundle is delivered directly by us, by bicycle.
Local Sourdough delivered by bike before 9am
Over 3000 breakfasts delivered each weekend
We work with the best local artisan bakeries to deliver thousands of breakfast each weekend to homes across London.
Contact info
Greater London, United Kingdom
- hello@butterandcrust.com
- butterandcrust.com
Local sourdough & pastries, delivered
4.6
Excellent
687 reviews
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This local bakery is a gem!
I look forward to my Butter & Crust Sunday mornings. Having these delicious pastries delivered for my breakfast makes me feel like I am staying in a high class hotel. The fact that my bread and bagel delivery sorts me for the rest of the week is only an added bonus. Also I would be remiss if I didn't say these are hands down the best bagels I have tasted in the UK!
8 December 2025
5 stars!
Always packaged beautifully, breakfast is always better with a Butter & Crust delivery, some delicious options to choose from and love the flexibility of being able to amend your order the week before it comes.
1 December 2025
I absolutely love them
I absolutely love them!
The subscription is so flexible and well priced!
They review and refresh what they offer and they even put out special seasonal items.
I love the “surprise” pastry box, we’ve always gotten a different assortment. And the bread is amazing. We also order the eggs, and there is a big difference in quality, but only a slightly higher up mark compared to the regular store bought ones.
All their products are locally sourced (locally meaning the UK, as close as possible).
I had to cancel my subscription for a period while my health required me to do a rigorous diet for an unclear period of time, and it was very easy to request and was given a kind reply immediately by the team.
Cannot recommend enough! Keep it up.
24 November 2025
Everythings is great
Everythings is great, delicious bread, great pastries and also fantastic customer service.
4 December 2025
Unprompted review
The highlight of my week!
Such a great business! Delicious sweet and savoury treats with a good variety of options and changing “menu”. The baskets are always delivered promptly and the customer service team is very friendly and helpful.
2 December 2025
Unprompted review
Reply from Butter & Crust
Hello Ino!
What a wonderful review—thank you! We are absolutely thrilled to hear that our delivery is the highlight of your week ☀️!
We love hearing that you enjoy the variety and our changing menu, and we greatly appreciate the shout-out to our customer service team for being friendly and helpful.
Thank you again for your incredible support!
Excellent quality pastry and safe…
Excellent quality pastry and safe delivery, our 4th order and yet to be disappointed. Recommend
1 December 2025
Reply from Butter & Crust
Thank you so much for the fantastic review, Kyle!
It’s wonderful to hear that after four orders, you continue to be delighted with both the excellent quality pastry 🥐 and our safe delivery. Consistency is what we strive for!
We truly appreciate your continued support and recommendation!
AMAZING bread delivered to your door
AMAZING bread, pastries and juices delivered to your door before you wake up. The bread is fantastic quality and a joy to eat. Customer service is helpful. Delivery has been very reliable and they follow the very specific instructions I have added to my profile. One star missing purely because I find the website a bit of a pain to use - really difficult (impossible?) to select different sizes of the same bread and not as easy as I would like to amend regular orders.
1 December 2025
Unprompted review
Reply from Butter & Crust
Hello Ciara!
Thank you so much for this detailed and very valuable review! We are delighted to hear you find the bread, pastries, and juices AMAZING, and that the fantastic quality brings you joy 🥖🥐. Knowing that our reliable delivery team follows your specific instructions is great news and confirms their diligence!
We sincerely apologize that the website has been a pain to use for amending orders or selecting different product sizes. We understand how frustrating this can be, and we truly appreciate you flagging this specific area for improvement.
We want to make this easier for you. We have forwarded your feedback immediately to our development team for review, as making the ordering and editing process smoother is a top priority.
Thank you again for your business and for helping us improve our service!
Not as fresh as advertised
Not as fresh as advertised. I received the first delivery today and was not impressed. Pain au chocolates were very hard and visibly stale. Too bad, as I loved the idea and the ads looked very different from what we saw.
30 November 2025
Unprompted review
Unreliable and overpriced
Produce is ok, a bit over priced. Baked stuff is good, eggs not great. Delivery service is terrible - either left on the doorstep at 5am for the foxes, delivered late or not delivered at all.
29 November 2025
Unprompted review
Very impressed …
Bought intending to be a one-off but going to be more regular now! Delivery as expected and produce fresh and of high quality. Eggs definitely fresh as they poached brilliantly (always a challenge). Would skip the granola, not so special and quite expensive for what it was. Well done…
23 November 2025
Unprompted review
Reply from Butter & Crust
Thank you for taking the time to share your feedback, Ben! We're genuinely delighted to hear that what was intended to be a one-off order has convinced you to become a regular customer! 🥖
It's fantastic that you were so impressed with the high quality and freshness of the produce—especially the eggs, and that they poached brilliantly!
We also truly appreciate your honest feedback on the granola. We constantly review our product offerings and pricing, and we will certainly pass your specific comments regarding its value and quality on to our product team for review.
We look forward to sending your next regular delivery!
Very fresh products and delicious…
Very fresh products and delicious pastries delivered from bakeries that I had wanted to try but personally find too far. Customer service was also fast and responsive to help with my order.
26 November 2025
Unprompted review
Reply from Butter & Crust
Hello Jill!
Thank you for this great review, Jill! We are delighted that we can bring those delicious, fresh pastries 🥐 from bakeries you wanted to try right to your door!
We also appreciate you highlighting our customer service team for being fast and responsive; providing excellent service is key to us.
We look forward to your next delicious delivery!
Love Butter & Crust
Love Butter & Crust! It’s lovely to wake up to a fresh loaf of sourdough every Saturday morning, and I love the option to add seasonal treats every so often for special occasions. Everything is delicious and their customer service is truly exceptional.
24 November 2025
Unprompted review
Reply from Butter & Crust
Hello Melanie!
What a wonderful review—thank you! We love hearing that waking up to a fresh loaf of sourdough 🥖 every Saturday is a highlight for you!
We are so glad you enjoy the option to add those seasonal treats 🥐 for special occasions, and we appreciate you noting that everything is delicious. We are especially proud that you describe our customer service as truly exceptional!
We look forward to delivering your next special weekend morning!
The cookies are the best!
24 November 2025
Reply from Butter & Crust
Hello Alexander!
Thank you for this short but very sweet review! We are thrilled to hear you think our cookies are the best! 🍪
We look forward to delivering more of your favorites soon!
always on time
always on time, good bread and pastries, love the fact they have partnerships with other day to day foods/ drinks too
24 November 2025
Unprompted review
Reply from Butter & Crust
Hello George!
Thank you for the great feedback! We are delighted to hear that you consistently receive your orders on time and enjoy the quality of our bread and pastries 🥐.
We are also thrilled you appreciate our efforts to partner with other brands to offer those day-to-day foods and drinks! We aim to make your delivery comprehensive and convenient.
We look forward to serving you again soon!
Great company delivering delicious…
Great company delivering delicious breads and pastries to my door - lovely to receive on these cold Sunday mornings! The bagels are particularly good. Excellent customer service when I’d ordered the wrong items by mistake and they corrected it and refunded me straight away.
20 November 2025
Unprompted review
Reply from Butter & Crust
Hello Nicola!
Thank you so much for this excellent review! We are delighted that we can bring delicious breads and pastries right to your door, making those cold Sunday mornings feel lovely ☀️!
We are especially proud that you find the bagels 🥯 particularly good. We also appreciate you highlighting our excellent customer service for helping quickly correct your order mistake.
We look forward to serving you again soon!
So far…so good!
I first received a flyer through the door a few years ago and have been eyeing up Butter & Crust ever since. I decided to take the plunge a few weeks ago and glad I did. Breakfast appears like magic outside your door on the Saturday morning. Everything is well packed and sealed to protect it from the elements - which is great. I did wonder how that was going to work!
It’s my second order. The pastries are chefs kiss. I recently had the best almond croissant I’ve ever tasted in my life! I’d have just a box of those alone if it was an option! (Hint hint). Juices are lovely and fresh, bread is fresh and overall, everything feels like a lush experience, but from home. I’ll be switching out different items as and when I feel, but pleased with everything so far.
15 November 2025
Unprompted review
Reply from Butter & Crust
So far…so good!
I first received a flyer through the door a few years ago and have been eyeing up Butter & Crust ever since. I decided to take the plunge a few weeks ago and glad I did. Breakfast appears like magic outside your door on the Saturday morning. Everything is well packed and sealed to protect it from the elements - which is great. I did wonder how that was going to work!
It’s my second order. The pastries are chefs kiss. I recently had the best almond croissant I’ve ever tasted in my life! I’d have just a box of those alone if it was an option! (Hint hint). Juices are lovely and fresh, bread is fresh and overall, everything feels like a lush experience, but from home. I’ll be switching out different items as and when I feel, but pleased with everything so far.
I love Butter & Crust
I love Butter & Crust, their sourdough and savory pastries are my faves! Such a nice treat on a Sunday morning.
10 November 2025
Reply from Butter & Crust
Chloe, that's absolutely brilliant—thank you! ❤️
We're so happy to hear that our sourdough 🥖 and savory pastries 🥐 are your favourites and bring a nice treat to your Sunday mornings.
Cheers for the support!
Really tasty products
Really tasty products, the bread and pastries were great but so too were the coffee and the butter. Excellent customer service too. Need to start sending reminder emails before the subscriptions go out, but that is a minor admin quibble. Really glad I gave them a go, as have a fortnightly bread and goodies delivery from them now and always look forward to it!
15 November 2025
Unprompted review
Reply from Butter & Crust
Hello Jessica!
What a lovely review, thank you so much! We are thrilled to hear you found all the products really tasty—from the bread and pastries 🥐 to the coffee and butter—that is fantastic feedback!
We are delighted to have you as a fortnightly customer, and we greatly appreciate you flagging the need for reminder emails before subscriptions go out. That is genuinely helpful feedback, and we'll certainly pass that to the team for review as we want to make the admin side as smooth as possible for you.
We look forward to delivering your next batch of goodies!
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