Great quality product and good delivery service. I bought 2 of the 1200x600x9mm acoustic mats for a project to soundproof a wildlife camera trap. Not your usual building project but the requirement... See more
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The insulation was exactly as described delivery promised to be in two days and it was think it was about 19-20 hrs. I found good comps to deal with 👍🏻
We bought some 12mm Acoustic mat and used it to deaden the noise from an air compressor which sits under our workbench. I cut a board to sit in front of it and stapled the mat to the board. It wo... See more
I ordered fifteen sheets of 25mm Celotex. 2 weren’t filled properly with foam. I rang the company who said they are normally checked before leaving the warehouse. They apologised and delivered two mor... See more
Company replied
Company details
- #18 of 28 best companies in Insulation Materials Shop
Written by the company
Welcome to BuyInsulation.co.uk, the leading independent North West distributor of Thermal and Acoustic Insulation, Fire Protection and Trace Heating. BuyInsulation specialise in the supply of all types of Insulation, Metal and Ancillaries related to the Industrial, HVAC, Marine and Acoustic markets, with competitive pricing combined with next-day delivery on stock items.
Contact info
Unit 1 Newstet Road, Knowsley Industrial Park, L33 7TJ, Liverpool, United Kingdom
- 03301336613
- sales@buyinsulation.co.uk
- buyinsulation.co.uk
4.6
Excellent
289 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought some items for colleagues for a…
Bought some items for colleagues for a work project. They were happy with the product and delivery.
15 September 2025
Unprompted review
Reply from Buy Insulation
Thanks for your feedback! Great to hear your colleagues were happy with the products and delivery.
Best regards
Buy Insulation Customer Care Team.
Product was delivered just as specified…
Product was delivered just as specified and communication was good throughout.
3 September 2025
Unprompted review
Reply from Buy Insulation
Thank you for your kind feedback. We’re delighted to hear that everything arrived as expected and that you were happy with the communication. We really appreciate you taking the time to share your experience.
Kind regards,
Buy Insulation
Reply from Buy Insulation
Thank you so much for your kind feedback! We’re glad to hear the delivery was on time and you’re happy with our service. We look forward to serving you again!
Best regards
Buy Insulation Customer Care Team
Same day delivery and great price well…
Same day delivery and great price well pleased thank you 😊
29 July 2025
Reply from Buy Insulation
Thank you very much for your review. We're delighted to hear that you were pleased with the same-day delivery and found our pricing to be competitive. Your support is greatly appreciated.
Reply from Buy Insulation
Thank you for your positive feedback. We're pleased to hear that you were satisfied with the product quality, packaging, and delivery time.
The delivery was very fast and the…
The delivery was very fast and the price was great. I highly recommend it.
26 June 2025
Unprompted review
Reply from Buy Insulation
Hi Anna,
Thank you very much for your kind words and recommendation.
We are pleased to hear you were happy with the speed of your delivery and the value you received. If you ever need anything else or have any questions, our team is always here to help.
Best wishes,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you Simon for your review.
We are pleased to hear you got exactly what you needed so quickly. We look forward to helping you again in the future.
All the best,
Buy Insulation Customer Care team
My insulation came very quickly and was…
My insulation came very quickly and was a good quality product. I will be using buy insulation again.
9 July 2025
Unprompted review
Reply from Buy Insulation
Thank you for your 5 star review and for choosing us.
We are glad your order arrived quickly and you are happy with the quality. We look forward to serving you again soon.
Kind regards,
Buy Insulation Customer Care team
Brilliant Company and great service.
Brilliant Company and great service.
Highly recommend
22 July 2025
Unprompted review
Reply from Buy Insulation
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your recommendation means a lot! 😊
Best regards
Buy Insulation Customer Care Team
Brilliant Company and great service…
Brilliant Company and great service came in a good amount of time and contact via email was all done brilliantly thank you
13 June 2025
Unprompted review
Reply from Buy Insulation
Thank you so much for your lovely feedback! We're delighted to hear everything went smoothly from the timely delivery to our email communication. Your support means a lot to us, and we hope to serve you again soon!
Best regards
Buy Insulation Customer Care Team
Price was very competitive
Price was very competitive, free and fast delivery. Great customer service.
1 July 2025
Unprompted review
Reply from Buy Insulation
Thank you for your kind words! We're thrilled to hear you found our pricing competitive and appreciated the free, fast delivery. Providing excellent customer service is very important to us, and we're glad we met your expectations. We look forward to serving you again!
Best regards
Buy Insulation Customer Care Team
6 from 24 sheets of foiled insulation…
6 from 24 sheets of foiled insulation damaged...I would agree for one but six is a bit of "taking the miky"
30 June 2025
Reply from Buy Insulation
Thank you for bringing this to our attention. We're very sorry to hear that 6 out of 24 sheets of foiled insulation arrived damaged that’s certainly not acceptable. While the occasional issue can happen, we agree that this goes beyond reasonable and understand your frustration. Please get in touch with our customer service team so we can resolve this for you promptly. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Best regards
Buy Insulation Customer Care Team
Heat Pump insulation.
Extra K-Flex ST pipe insulation for my Heatpump pipes. Competitively priced, easy ordering system and very quick delivery.
30 June 2025
Reply from Buy Insulation
Thank you for your feedback! We're glad to hear that you found the K-Flex ST pipe insulation competitively priced and that the ordering process was smooth. It's great to know your delivery arrived quickly too. We appreciate your support and look forward to serving you again!
Best regards
Buy Insulation Customer Care Team
Reply from Buy Insulation
Thank you so much for your kind words! We're thrilled to hear that our staff made a positive impression. I'll be sure to pass your compliments on to the team they'll be delighted to hear it.
Best regards
Buy Insulation Customer Care Team
Reply from Buy Insulation
Thank you for your feedback! We're glad to hear your order was delivered promptly and that you were pleased with the service.
Best regards
Buy Insulation Customer Care Team
Very quick turnaround on the order
Very quick turnaround on the order. Items received as ordered. What more can I ask for.
10 June 2025
Unprompted review
Reply from Buy Insulation
Thank you so much for your kind feedback! We're thrilled to hear that your order arrived quickly and exactly as expected. If there's ever anything else you need, we're always here to help. Looking forward to serving you again!
Best reagrds
Buy Insulation Customer Care Team
I ordered k flex insulation pipes for…
I ordered k flex insulation pipes for my diy project. I received everything in good condition in a big box 2 days later. I am satisfy with the delivery of this company.
12 June 2025
Unprompted review
Reply from Buy Insulation
Thank you for your feedback! We're glad to hear that your K-Flex insulation pipes arrived in good condition and that you were satisfied with the delivery. We appreciate your support and hope your DIY project goes smoothly!
Best regards
Buy Insulation Customer Care Team
Prices were very competitive and quick…
Prices were very competitive and quick delivery
2 June 2025
Unprompted review
Reply from Buy Insulation
Thank you for your feedback! We're glad to hear you found our prices competitive and were happy with the quick delivery. We appreciate your support and look forward to serving you again!
Best regards
Buy Insulation Customer Care Team
Reply from Buy Insulation
Thank you so much for your kind words! We're thrilled to hear you're happy with the product, price, and delivery. We truly appreciate your support and look forward to serving you again!
Best regards
Buy insulation Customer Care Team
Excellent quality product range.
5 June 2025
Unprompted review
Reply from Buy Insulation
Thank you! We're glad you’re pleased with the quality of our product range. Your feedback means a lot to us!
Best regards
Buy Insulation Customer Care Team
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