Blackwater Aquatics Reviews 283

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that the fish arrive healthy, lively, and often exceed expectations. The delivery service is frequently highlighted for its efficiency, excellent packaging, and the care taken to ensure the fish's well-being during transit. Many people appreciate the smooth ordering process and the helpfulness of the staff. However, some customers experienced issues with shipping delays and, in a few instances, received fish that were lethargic, discolored, or even dead upon arrival. There were also occasional comments about the communication regarding shipping dates and the small amount of water in the fish bags.

What people talk about most

Product

Customers consistently note positive experiences with product quality and health. Many reviewers praise the... See more

Quality

Consumers find the quality of the fish to be positive. Many reviewers praise the health and vitality of the... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the fast shipping, with... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the ordering... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and knowledge.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shipping was delayed due to cold weather but the fish arrived promptly once they were finally sent. Both fish I ordered arrived in good condition and have since colored up wonderfully. Solid experienc... See more

Rated 5 out of 5 stars

I ordered a "LP" premium quality wild Betta antuta from BWAquatics and had a great experience. I chose UPS Next Day Air, and the fish arrived quickly, healthy, and very well packaged with RFID tracki... See more

Rated 5 out of 5 stars

Honestly, the prices from start to finish is great. Purchasing fish online can be tricky with lots of potential for things to go wrong. Ordering process is clear, timeline was fast, shipping informati... See more

Rated 5 out of 5 stars

Ordered a breeding pair of Betta antuta. They shipped out and made it to me safely overnight. The fish were immediately lively and explorative. Rich was really helpful during the shippin... See more


Company details

  1. Aquarium shop

Written by the company

We maintain and distribute rare wild type bettas and other uncommon blackwater fishes and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

283 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Healthy and beautiful

Fish is coloring up beautifully and arrived healthy, safe and happy. Took maybe a week to get him used to pellets in addition to live. I think he ate all my shrimp so he definitely want going hungry!

1000% worth paying 5x petxxx chain store prices for healthy beautiful fish that are well cared for.

18 September 2024
Rated 5 out of 5 stars

They care about your satisfaction

I’ve been working on a planted tank for Channoides for a while and throughout the process I was in contact with BW Aquatics. They really worked with me to assure my fish were going to be more than okay. I can recommend them to everyone! They’re amazing!

17 September 2024
Rated 5 out of 5 stars

It was amazing!!

It was amazing!!! From ordering to receiving my betta, I had a great experience. The communication was great. They responded very quickly to any questions I had and my fish arrived safe and sound❤️. I wish I could add pictures here because the bettas I received are BEAUTIFUL!! Thank you guys!!

17 September 2024
Rated 5 out of 5 stars

I am impressed with the selection and…

I am impressed with the selection and web interface at BW Aquatics, and the streamlined purchasing experience. My only caveat was that with next day shipping, there wasn't much warning of when fish would arrive, once packed and ready. That just made it a little tough to make sure I was around to receive the animals. The fish I received were in good health and beautiful. A great resource for hobbyists! Overall, a good experience and would recommend for others.

4 September 2024
Rated 5 out of 5 stars

Henry was super helpful and patient…

Henry was super helpful and patient (after having to answer a ton of questions). I received "Rio" (my new Betta Smaragdina Guitar Copper) super fast and in great shape!! I wouldn't hesitate to make another purchase with BWAquatics. Absolutely professional and absolutely passionate about their business. I am totally happy with my new fish, totally happy with Henry and totally happy with BWAquatics!!!

20 August 2024
Rated 5 out of 5 stars

First mahachaiensis

I got the fish I wanted, he settled in his new home so well. I was worried he wouldn’t assimilate into the community tank I have but I was told he’d do fine and that he has done.

4 August 2024
Rated 5 out of 5 stars

Healthy, beautiful fish

I received four beautiful, healthy wild-type bettas from Blackwater Aquatics! I'm new to fishkeeping and had never ordered fish through the mail before. I really appreciated the transparency around their quarantine and shipping process. Also got lots of updates through the Shop app, so I was ready to take the fish right when their box arrived. And I learned a lot from reading the blog posts on the BWA website before I placed my order, so I was better equipped to help them settle in and color up once they arrived. One pair spawned only a week later! Super cool. I hope to order again soon.

24 June 2024
Rated 5 out of 5 stars

First Purchase

Brian was very responsive to my email and my shipping concerns. I received amazing fish and will continue to purchase from Blackwater Aquatics.

24 July 2024
Rated 5 out of 5 stars

Second time ordering from Blackwater…

Second time ordering from Blackwater Aquatics they are truly amazing sellers. I completely trust that whatever I order from them will arrive with excellent packaging and alive. If you like rare betta fish this is seller to buy them from.

23 July 2024

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