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Blackwater Aquatics Reviews 283

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TrustScore 4.5 out of 5

4.7

Aquarium shop
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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the fish, noting their health, vibrancy, and unique characteristics upon arrival. Many people highlight the excellent delivery service, emphasizing the secure and well-insulated packaging, which ensures the fish arrive in great condition, even with overnight shipping. The ordering process is frequently described as smooth and efficient, and the staff is commended for their helpfulness and knowledge. However, some customers were dissatisfied with shipping delays or issues with order accuracy, such as receiving incorrect fish or experiencing a lack of communication regarding shipping dates. A few other people also felt that some fish arrived in poor health, with issues like discoloration or lethargy, and in some cases, without a heat pack during winter shipments.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the health and vitality of the fish... See more

Quality

Reviewers highlight positive aspects of quality. Many customers consistently report that the fish arrive... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping, with some... See more

Order

People report positive experiences with their orders. Many consumers praise the fast shipping, careful... See more

Staff

Consumers consistently find the staff to be helpful and knowledgeable. Many reviewers praise specific staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shipping was delayed due to cold weather but the fish arrived promptly once they were finally sent. Both fish I ordered arrived in good condition and have since colored up wonderfully. Solid experienc... See more

Rated 5 out of 5 stars

I ordered a "LP" premium quality wild Betta antuta from BWAquatics and had a great experience. I chose UPS Next Day Air, and the fish arrived quickly, healthy, and very well packaged with RFID tracki... See more

Rated 5 out of 5 stars

Honestly, the prices from start to finish is great. Purchasing fish online can be tricky with lots of potential for things to go wrong. Ordering process is clear, timeline was fast, shipping informati... See more

Rated 5 out of 5 stars

Ordered a breeding pair of Betta antuta. They shipped out and made it to me safely overnight. The fish were immediately lively and explorative. Rich was really helpful during the shippin... See more

Company details

  1. Aquarium shop

Written by the company

We maintain and distribute rare wild type bettas and other uncommon blackwater fishes and more.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

283 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Should Frank Bettas be worried

Should Frank Bettas be worried?
Ahn was great! I was greeted with a warm welcome. He introduced me to his shop and explained his procedures. He answered any questions I had in great detail. Very hardworking man.

2 June 2024

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