Bybabes Reviews 

246
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the items, noting significant lash and brow growth along with impressive, long-lasting results in a short amount of time. Consumers also highlight the incredibly helpful support team, mentioning that shipping questions and communication problems are resolved quickly and professionally. People often share how much confidence these reliable cosmetic items bring to their daily routines without causing any irritation. Some reviewers were not happy with certain product experiences, mentioning occasional issues such as packaging defects, broken applicators, or unexpected negative reactions.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the incredible lash serum and... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful support from... See more

Staff

Consumers find staff to be exceptionally helpful, praising certain team members for resolving issues quickly... See more

User experience

Users describe positive interactions with user experience, highlighting incredible results and noticing a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My lashes had recently got damaged by lash extensions, they were short and some were even missing! After seeing such good reviews on social media about Bybabes lash serum I thought I’d try it! W... See more

Company replied

Rated 5 out of 5 stars

I had ordered some lash serum about 2 weeks ago now and hadn’t had it come, so i decided to email ByBabes and luckily came across megan K who was so lovely and professional, she had emailed me back sa... See more

Company replied

Rated 5 out of 5 stars

I’d seen the By Babes lash serum all over my TikTok and immediately ordered it along with the peptide mascara. Unfortunately Evri had “damaged my parcel beyond repair” and I was gutted. I contacted By... See more

Company replied

Rated 5 out of 5 stars

Been using consistently for 2 months and already seeing such a big difference. As a girl who suffers with eczema, I was hesitant about using anything near my eyes. After using by babes I haven’t had... See more

Company replied


Company details

  1. Cosmetics shop
  2. also in
  3. Beauty product supplier
  4. Beauty supply store
  5. Cosmetics Industry
  6. Health and beauty shop

Written by the company

At ByBabes, we believe beauty is more than products — it’s about people. Founded in 2023, we’ve grown as a community-driven beauty brand where our customers inspire everything we do. From product choices to future launches, we listen closely to your feedback and celebrate real people, real stories, and real results. Our mission is to create a space where everyone feels welcome, supported, and confident in their own skin. ByBabes isn’t just a store — it’s a community built on trust, empowerment, and care. Megan & Heather xx


Contact info

4.8

Excellent

TrustScore 5 out of 5

246 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(246)

222 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AMAZING PRODUCT

just over a month ago my lashes had been completely ripped out by lash lifts and lash clusters. i tried the lash serum and my lashes have all grown back and are looking long and full already for only using it for a month! 10/10 absolutely amazing results 💕💕💕

8 January 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hey!

We’re so glad you are happy with your Lash Serum results!

We appreciate you leaving a review!

Have an amazing week! 💫
Rachel @ By Babes

Rated 5 out of 5 stars

best lash serum

got this lash serum for Christmas and has worked wonders ! Only been 2 weeks and my eyelashes have grown significantly in length and thickness . made me feel like I don’t have to wear mascara anymore will 100% be buying again in the future and will be recommending it to any one who is wanting a quick and affordable way to grow their natural lashes

8 January 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hey Ella- Louise,

We’re so glad you are happy with your Lash Serum results!

We appreciate you leaving a review!

Have an amazing week! 💫
Rachel @ By Babes

Rated 5 out of 5 stars

Amazing quality of packaging

Amazing quality of packaging, high performance and excellent customer service

5 January 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hey Tala- Silva,

Thank you so much for your feedback, we appreciate you leaving a review!

Have an amazing week! 💫
Rachel @ By Babes

Rated 5 out of 5 stars

Lost a chunk of my lashes due to my…

Lost a chunk of my lashes due to my eyelash curler, within 3 weeks the chunk I lost had grown back! My lashes look thicker, fuller and 10x longer I’ve never had such long lashes.

18 October 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hey Alanah,

We’re so glad you are happy with your Lash Serum results!

We appreciate you leaving a review!

Have an amazing week! 💫
Rachel @ By Babes

Rated 5 out of 5 stars

i’ve been using by babes products for…

i’ve been using by babes products for over a year now! the difference there lash serum has made to my lashes is incredible! i would reccomend this to anyone who wants to see thick and longer lash growth! Their lip silk is amazing too!!

2 January 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hey Kacey,

We’re so glad you are happy with your Lash Serum results! Its great to hear that we come highly recommended.

We appreciate you leaving a review!
Have an amazing week! 💫
Rachel @ By Babes

Rated 5 out of 5 stars

my lashes have got so long and thick…

my lashes have got so long and thick now compared to before i’m obsessed with the results 😍😍

31 December 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hey Emily,

We’re so glad you are happy with your Lash results,
We appreciate you leaving a review!

Have an amazing week! 💫
Rachel @ By Babes

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Frequent updates about package. Amazing customer service. Definitely buying again, can’t wait to start seeing results.

30 December 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Neeive,

We really appreciate your kind words about our service!

Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.

Have an amazing week 💫
Rachel @ By Babes

Rated 5 out of 5 stars

lash serum

I received the lash serum as a christmas present and ive been putting it on every night and morning since i got it. my lashes were broken and ruined before i started using this and im already getting some amazing results. i love it and i highly recommend it!

29 December 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hey Lilly,

We’re so glad you are happy with your Lash Serum results!
We appreciate you leaving a review!

Have an amazing week! 💫
Rachel @ By Babes

Rated 5 out of 5 stars

i’ve always had quite long lashes but…

i’ve always had quite long lashes but wore lash strips for quite a while which damaged my own. the serum made my lashes grow so well and i have just managed to get hold of the tubing mascara and i can confidently say that it’s the best mascara i have ever used. it lifts your lashes at the same time as making them look absolutely gorgeous. i’m over the moon with my purchases from bybabes, they are amazing.
Thankyou again girls 💕✨

27 December 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hey Taylor,

We’re so glad you are happy with your Mascara!

We appreciate you leaving a review!

Have an amazing week! 💫
Rachel @ By Babes

Rated 5 out of 5 stars

unbelievable!!!!

unbelievable! my lashes have grown SO SO MUCH! i literally only have to wear mascara now and no lashes😝OBSESSED

29 December 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Molly,

We’re so glad you are happy with our products!

We appreciate you leaving a review!

Have an amazing week! 💫
Rachel @ By Babes

Rated 5 out of 5 stars

BUY IT

I ripped out all of my eyelashes end of November from trying to remove my lash extensions at home, and two weeks later after use… they was literally longer than my lashes have ever been even after having completely non to begin with. Been using for around 3 weeks now and I’m so happy.

28 December 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Elly,

We’re so glad you are happy with your lash results!

We appreciate you leaving a review!

Have an amazing week! 💫
Rachel @ By Babes

Rated 5 out of 5 stars

Nicole and the team at By Babes

Can’t thank Nicole at By Babes enough. I place an order for my daughter’s Christmas present and unfortunately it went missing while with the courier company.
I contacted By Babes to let them know I haven’t received my order. Nicole got back to me right away and asked to leave it with her to see if she could track my parcel. In the end she resent it on a 24hr delivery which was a massive help and relief. My parcel was delivered today so I can now stop panicking I was a present short.
So a big thank you to Nicole and the team.

23 December 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Christopher,

We really appreciate your kind words about our service!

Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.

Have an amazing Christmas! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

the support the give is amazing

the support they provide is amazing, very quick responses and a lot of understanding and will resolve any problem you have. I am very impressed with this customer service from Bybabes and Nicole and Megan K were very helpful , definitely one of the best customer service i’ve got in a long time with resolving a problem.

20 December 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Sarah,

We really appreciate your kind words about our service!

Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.

Have an amazing Christmas! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

Brilliant service and product!

Just ordered another lash serum after seeing the benefits of using it! Really good product. Unfortunately, it looks like my parcel was lost in transit but a quick email to by babes and they couldn’t have been better, sending out a replacement with no further questions!

22 December 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Lucy,

We’re so glad you are happy with our service! We can't wait to see your results!

We appreciate you leaving a review!

Have an amazing week! 💫
Rachel @ By Babes

Rated 5 out of 5 stars

amazing!

i first began using this in april after being left with huge bald spots in my lashes and severe thinning leaving me with barely any lashes after overuse of extensions for 3-4 years. within 2 weeks of every day use i saw my lashes begin growing in spots where none was left . now in december i have thick long lashes which had grew my everyday confidence. ❤️❤️❤️

19 December 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hello,

Thank you so much for your review! we are so glad our lash serum has gave you your confidence back.

We would love to see pictures of your results!

Kind regards,
Rachel @ By Babes

Rated 5 out of 5 stars

Issue resolved quickly

I’d seen the By Babes lash serum all over my TikTok and immediately ordered it along with the peptide mascara. Unfortunately Evri had “damaged my parcel beyond repair” and I was gutted. I contacted By Babes through email and spoke with Megan who kindly sent out a replacement and was so understanding, considering it wasn’t By Babes’ fault. I can’t wait to try the products and see results, and I’ll be keeping an eye on my Evri drivers lashes too!😂

15 December 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Milly,

We really appreciate your kind words about our service!

Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

Been using consistently for 2 months…

Been using consistently for 2 months and already seeing such a big difference. As a girl who suffers with eczema, I was hesitant about using anything near my eyes. After using by babes I haven’t had any reaction and lashes are getting so much longer!

🩷🩷🩷

17 December 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Carla,

We’re so glad you are happy with your Lash Serum!

We appreciate you leaving a review!
Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

Amazing customer service - Issue resolved immediately

I ordered the lash growth bundle on TikTok shop, however when I opened the package the peptide mascara was missing. I contacted bybabes and Megan K emailed me straight back and looked further into it for me, and within 24 hours had resolved my issue. She arranged a replacement order for me, and was exceptional. The Customer service and communication was amazing, and I couldn’t recommend more as the issue was resolved straight away. I can’t wait to try the products out!
Thank you again!

16 December 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Shona,

We really appreciate your kind words about our service!

Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.

Have an amazing week! 💫
Rachel @ By Babes

Rated 5 out of 5 stars

Amazing product !

Amazing product !! been using for a month now and it has grown my lashes so much !! Can’t wait to see next months results as this is the best product ever x

15 December 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Katie,

We’re so glad you are happy with your Lash Serum!

We appreciate you leaving a review!
Have an amazing week! 💫

Rachel @ By Babes

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look