Bloom Reviews 78

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Dreadful company. My husband bought me a bunch of ‘ballet slippers ranunculus’ for our wedding anniversary and they sent just the most horrible colours, some even black. What was expected and what was... See more

Company replied

Rated 5 out of 5 stars

I ordered a bunch of ten Coral Charm peonies for my mum’s 90th. They’ve been spectacular from the minute they arrived (on time and beautifully packaged) and burst open like enormous paper flowers (alt... See more

Rated 1 out of 5 stars

I ordered 20 white peony stems for my wife on our wedding anniversary. On arrival the flowers we open and after 48 hours they have dropped all there petals even after following all the after care... See more

Rated 5 out of 5 stars

I have started a monthly subscription with ByBloom and was thrilled to receive a beautifully generous bunch in an amazing box. It was such a wonderful thing to receive especially in these lockdown win... See more

Company details

  1. Flower Delivery

Written by the company

Bloom are the game-changing online florist that will change the way you will buy flowers, forever. With all our products proudly 100% plastic-free and sustainable, we offer so much more than a conventional online flower delivery service. Our multi-faceted offering provides a wide range of fresh flower bunches, bespoke bouquets, luxury gift bouquets, stylish vases, pots & plants to create the perfect gifting opportunity or most stylish of interiors.


Contact info

3.4

Average

TrustScore 3.5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great service… thank you

We are very pleased with our purchase of the green and white parrot tulips. All the packaging is recyclable which is impressive and the flowers have looked beautiful for days. Very impressed with the service.

4 March 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful roses 🌹

I ordered the sweet avalanche roses and they are just beautiful. They have lasted so long too. Will definitely order from Bloom again!

4 March 2022
Unprompted review
Rated 1 out of 5 stars

Vastly different flowers arrive

Dreadful company. My husband bought me a bunch of ‘ballet slippers ranunculus’ for our wedding anniversary and they sent just the most horrible colours, some even black. What was expected and what was received was vastly different. They then said that it’s within their t&cs to swap out flowers. Completely unacceptable. Buy from this company if you want red roses because they’ll probably send you white lillies! You comment back but you still don’t offer any resolution for me as a customer. If the flowers my husband ordered weren’t available then he should’ve been told. Full stop.

26 February 2022
Unprompted review
Bloom logo

Reply from Bloom

Hi Helen,

We are sorry that you are disappointed in the flowers you received. We are a small family owned company and we really do try our best to please all of our costumers as we do really care what our bloom family think.

Unfortunately, at the moment the beautiful ballet slipper pink ranunculus that we have been receiving from our growers have not been up to standard and in order to fulfil your order in the time frame we chose these beautiful gem (pinks, purples and whites - a black rancuculus does not exist) ranunculus as a replacement as they are the closest available to your flower choice.

We would never send out white lillies as a replacement for a red rose, as stated above we choose the closest possible colour and maintain the same flower type.

As for our costumer service we never received a phone call from you, rest assured we would have picked up if you did and our email exchange was dealt with very swiftly and professionally.

The Bloom Team.


Rated 5 out of 5 stars

I am writing this review to clarify…

I am writing this review to clarify that the review previously intended for Bloom Silk Flowers was unintentionally attributed to byBloom. I have removed the negative review. In dealing with byBloom who brought this matter to my attention I would like to comment that their correspondence and approach was extremely professional and polite. Their website looks great and I’m sure they offer a superb service.

24 July 2021
Unprompted review
Rated 5 out of 5 stars

Stunning blooms

I ordered a bunch of ten Coral Charm peonies for my mum’s 90th. They’ve been spectacular from the minute they arrived (on time and beautifully packaged) and burst open like enormous paper flowers (although so much nicer knowing they are real). Unbelievably, they seem to change colour almost every day too. I have never seen peonies like them before. Worth every penny - thank you!

25 June 2021
Rated 5 out of 5 stars

Amazing peonies & 100% recyclable packaging

Amazing peonies! And lovely customer service too. I emailed to ask if the peonies had any scent and had an almost immediate response directing me towards the beautiful cerise ones. And wow! They look and smell so gorgeous. And love the 100% recyclable packaging. Big thumbs-up. Found my new online flower delivery! Just placed an order for the coral peonies.

9 June 2021
Unprompted review
Rated 5 out of 5 stars

Highlight of my week!

I love my weekly flower delivery By Bloom! They are the highlight of my week and I am never disappointed. The flowers also last ages and every part of the packaging is recyclable. I couldn't recommend By Bloom more!

28 March 2021
Unprompted review
Rated 5 out of 5 stars

Just what we all need!

I recently ordered a flower subscription service and have received two GORGEOUS bouquets since subscribing (as well as a really nice vase). Getting flowers is always a joy, but, in these weird (and often sad or dark) times, treating oneself or a loved one to flowers is lovelier than ever and just what we all need.

27 November 2020
Unprompted review
Rated 5 out of 5 stars

Great value for money and quality - plus eco friendly

Ordering was easy and delivery was affordable and fast - my flowers arrived beautifully packaged and in perfect condition, with clear instructions on how to care for, and maximise, the life of my flowers and how to recycle and compost everything!! The roses were gorgeous and fresh and smelled amazing - they lasted for ages so the quality was exceptional. I’ll definitely be ordering again as value for money and service were both fantastic!

24 November 2020
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing.
I used the easy step by step option to build my own bouquet and I was super pleased with the finish product. I arrived all packaged nicely and juat perfect. Highly recommend and definitely a lovely gift to yourself or a loved one.
Thanks Bloom

24 November 2020
Rated 5 out of 5 stars

I cannot fault the service

I cannot fault the service, the product or the ethos of Bloom! The website is very sleek, user friendly and there's such a wide selection of flowers (either beautifully created bouquets or you can select the flowers you want) to choose from. When the blooms arrived, I was surprised to see I was sent some different flowers - ones I did not choose because they were out of stock but would compliment the ones that were already in the box and they kindly have me additional stems! It was also great to see a hand-written card inside the box for that personal touch. There were also extra flower food includes which is a rare sight to see so my flowers stayed fresher for much longer than usual. The best part was that every single bit of packaging was able to go straight into the recycling bin!

24 November 2020
Rated 5 out of 5 stars

Fabulous ethical company

Fabulous ethical company! I ordered flowers as a birthday present & they arrived beautifully packaged on time. The fact that they are also sustainable & 100% plastic-free just makes it even better.

21 November 2020
Rated 5 out of 5 stars

ByBloom brightens my day

I have started a monthly subscription with ByBloom and was thrilled to receive a beautifully generous bunch in an amazing box. It was such a wonderful thing to receive especially in these lockdown winter days. The flowers came out gradually until a bright array of sunshine were on display. I also treated a friend who doesn't live nearby on her birthday to a bunch of cala lilies and she was blown away. Customer service is excellent and delivery efficient.

14 November 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look