CabinetParts.com Reviews 

8,787
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers had a great experience with this company. Customers are very pleased with the product quality, often finding items to be well-made and exactly as advertised, fitting perfectly for their needs. Many people also appreciate the helpful and knowledgeable customer service, which assists in finding correct parts and resolving concerns. The ordering process is generally described as easy and efficient, with reviewers frequently reporting quick and timely delivery. However, some customers also noted dissatisfaction with customer service, citing issues with unhelpful responses, difficulties with order cancellations, or a lack of clear information regarding their orders. A few other people also felt that delivery times were sometimes vague, leading to unexpected delays that impacted project schedules. Additionally, some reviewers mentioned concerns about packaging for fragile items or receiving incorrect parts, and difficulties updating orders online.

What people talk about most

Product

Consumers find product quality to be positive, with many praising the high quality of parts, their perfect... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of ordering, quick... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the quick shipping... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many customers expressing satisfaction,... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the great quality of parts... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ordering is easy and quick to arrive. My only complaint is , supposedly, I am to receive a Veteran’s discount. I am a 100% Service connected Disabled Veteran, Vietnam Veteran and former Marine.B... See more

Rated 4 out of 5 stars

Installation was easy. These fit perfectly and did not have to drill new holes, everything lined up. So it only took me a couple of hours to replace my whole kitchen(smaller size kitchen). My only com... See more

Rated 4 out of 5 stars

This company had exactly what I needed at a good price. Shipping was not free but it was Fed Ex and arrived quickly. I would suggest better packaging since the driver threw the envelope down on my cem... See more

Rated 5 out of 5 stars

CabinetParts is an awesome company with truly professional cabinets and parts. However, their sample system is horrible. I suggest that they make sample pieces of their cabinet doors, both types a... See more


Company details

  1. Hardware Accessories Store

Written by the company

Shop and Save on Cabinet Hinges, Cabinet Hardware, Drawer Slides, Kitchen Organizers & more. Discover Great Prices & Best Customer Service


Contact info

4.2

Great

TrustScore 4 out of 5

9k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(8,787)

121 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought a few cabinet parts from this…

I bought a few cabinet parts from this company. First of all they did not honor the $2.99 shipping they offer on their website. I corresponded with the customer service who argued they DO NOT offer that shipping, I sent them a screenshot of said shipping but to no avail. Honestly this is over $17 but at this point it’s the principal. They would NOT make it right & stopped responding to me. I do NOT recommend buying anything from this website, they are cheaters. My issue was never resolved.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

The brackets for our kitchen cabinets…

The brackets for our kitchen cabinets which we bought from you to replace the originals were better made and much more heavy duty. They arrived quickly so I could get our drawer back in service. I bought a few extras for the future. Thanks!

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Im a novice

Im a novice. Ordered the wrong parts. The return/replacement process was flawless (unlike me!). Also found a really cool under sink slide shelf for all of the kitchen junk. Excellent company/people to work with.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Placed order 4 pm on Saturday

Placed order 4 pm on Saturday. Called at 5 pm when I noticed I order faceless hinges in error.
Held for 15 minutes saying someone will be with you shortly, No one picked up.
Call Sunday also at 10 am same result.
On Monday MLK day called at noon on the chance it was a floating Holliday no one picked up. Called Tuesday at 9:00am and was told it shipped and people are there 24 hours a day, no idea why they didn't pickup. So will be shipping the whole order back unopened and pay the freight for ordering here. Got the right hinges from build.com lesson learned here.

17 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY from this company

DO NOT BUY from this company. Parts are frequently out of stock. Then they tell you 5 days later! Absolutely awful customer service! Parts are cheaper elsewhere as well.

29 December 2025
Unprompted review
Rated 3 out of 5 stars

The biggest problem I have with this…

The biggest problem I have with this company is how vague they are with delivery time which is a determining factor for most small shops to place an order. They wast several days to get an order out the door. They don’t tell you this up front even when you press them for an answer they dance around delivery time. I don’t have the time to do business with them.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, knowlegeable and polite.

Okay, doing some bathroom remodeling. My project included new vanity cabinet doors, drawer fronts and hinges. Where to begin? I found CabinetParts.com on the web and liked what I saw. Their website is very informative. But I still needed some help. That's where the super capable customer service team came in. Sherry, Tristen, and John Z. answered all of my concerns and were super helpful and polite. Add to that, they have excellent knowledge of their products. Heartily recommend them to anyone contemplating with their cabinets.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

CabinetParts is an awesome company with…

CabinetParts is an awesome company with truly professional cabinets and parts.

However, their sample system is horrible. I suggest that they make sample pieces of their cabinet doors, both types and colors, so that customers can order the samples and receive them in a reasonable amount of time. 2 months for a sample is too long for most projects delays.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Replacement cabinet hinges

Have purchased replacement hinges from them in 2015 and needed new replacements for different cabinets that had no name or part number on them. Called sent a picture they new exactly what i needed and sent me the link fornthe exact part in minutes. Placed my order. Could not be easier to deal with and makes quick repair of our kitchen cabinets once again.

12 December 2025
Unprompted review
Rated 4 out of 5 stars

Correct Hinge part number

I wish the website would offer purchase history but an email to the sales dept provided the information needed & the hinges I needed were loaded into my cart. Thanks

11 December 2025
Unprompted review

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