Ordered from Stark in past with good results. Ordered collonade apple trees mid march. Two required for pollination. Didnt expect order to keep getting delayed! 4th time. One tree pushed back 4 t... See more
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Review summary
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Based on these reviews
Do not order from this company! Never sent my order. Ordered Jan. 9, 2025, 5.9.2025 still haven’t received order. Pruning issues!? Cancelled order. This place is a scam business, do not buy anythi... See more
Company replied
I have ordered from Stark two years in a row. Both times, promised trees by a certain date. They update the order information without informing customer of updates. Only find out when check the ord... See more
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Don’t buy anything from Stark Brothers! I ordered some branch spreaders over two months ago and have had to pester repeatedly to find out what happened to my order. Stark Brothers has responded with... See more
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Company details
Information provided by various external sources
Stark Bro's offers quality nursery products, and helpful advice, for the growing enthusiast. Order trees, plants, and supplies online now or request a catalog.
Contact info
U.S. 54 20947, 63353, Louisiana, United States
- starkbros.com
1.8
Poor
87 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have bought numerous plants and trees…
I have bought numerous plants and trees from stark bros over the years. Anytime I have a question or an issue, I always get first rate customer service which means so much.
Quality product, quality care. This is why I continue to shop there.
17 April 2026
Unprompted review
I’m feeling nervous now after seeing…
I’m feeling nervous now after seeing these reviews. We’ve ordered a ton of trees and none have shipped. We plant in spring and am now worrying that these trees are not arriving at an optimal planting time. Should we be asking for a refund? I’m not sure I want it pushed back again. Will update….
( 4/17)Thanks for the update. Fingers crossed 🤞🏼…
16 April 2026
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
I completely understand your concern—it’s never easy seeing mixed reviews while you’re waiting on an order, especially one as important as this.
I did want to let you know that your order is currently in our warehouse and is being prepared for shipment now. Once it leaves our facility, you’ll receive your tracking details within the next 24–48 hours.
We truly appreciate your patience, and we’ll be sure to keep you updated as your order ships! If you have any questions in the meantime please feel free to our customer serviece at 800-325-4180 or info@starkbros.com.
Bad 1st Impression
First time ordering from this company. Order constantly got delayed. Not sure if this place is a scam (hopefully not) but ultimately cancelled my order.
UPDATE: I contacted Stark Bros per their response to my review. Hopefully a better resolution comes forward.
13 April 2026
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
We’re very sorry to hear about your experience and understand how frustrating delays can be. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience and concern this caused.
We’d really like the chance to look into this and make it right for you. Unfortunately, we weren’t able to locate your order with the details available, but our team is here and ready to help.
Please feel free to give us a call at 800-325-4180 or email us at info@starkbros.com and we’ll be happy to assist you as quickly as possible.
Thank you for bringing this to our attention. We truly appreciate the opportunity to help.
Continuing delaying my tree and bush…
Continuing delaying my tree and bush delivery! When I call I can’t speak with a customer service rep. I have left a message with CS and awaiting a call back.
14 April 2026
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
Hi, I’m really sorry for the frustration and that no one has returned your call yet — I completely understand how upsetting that is, especially when you’re waiting on your trees and bushes.
I’ve checked on your orders, and both have been shipped (on 4/9 and 4/13). That said, you absolutely should have been able to reach someone, and we apologize for that experience. I’m having a customer service agent reach out to you directly as soon as possible to make sure everything is addressed and to provide any updates you may need.
Thank you for your patience, and again, we’re very sorry for the delay and inconvenience.
Absolute Joke of a Company
I'm beyond pissed. I ordered Mid February and it is now Mid April with only a few things delivered that I ordered. Everything was "ready to ship" when I ordered. Everything keeps getting pushed back. With what I have ordered, it's a joke. I can't believe so many Youtubers recommend these people. They must be heavily compensated to say good things because I have nothing positive to say. I bought my first house at the end of last summer. I was so excited to plant my first trees and fruit bushes/plants this spring. They have completely ruined that experience for me. I will never order from these people again.
19 February 2026
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
We’re truly sorry for the frustration and delays you’ve experienced and we understand how disappointing this must feel, especially when you were excited to get everything planted this spring.
At this point, roughly 60% of your order has already shipped, and our team is actively working to get the remaining items out as soon as possible. Some of these plants have not fully rooted yet, which is necessary to ensure they arrive healthy and ready to thrive. That said, our management team is currently working closely with our growing and shipping teams to see if we can have the remaining items shipped next week.
We sincerely regret that this has impacted your experience, and we truly appreciate your patience as we work to make this right.
Thank you
I want to personally thank Stark for resolving my problem. The only reason for 4 instead of 5 stars is they need to become more transparent regarding why orders are delayed. It would immeasureably improve customer satisfaction. They were more than fair with me. Willing to give them a second chance.
9 April 2026
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
Thank you so much for taking the time to update your review—we truly appreciate it. We’re glad we were able to resolve the issue to your satisfaction and that you found our team fair to work with.
We also value your feedback regarding order delays and transparency. That’s something we’re actively working to improve, and insights like yours help us do better.
We sincerely appreciate your willingness to give us another chance and look forward to serving you again in the future!
Poor quality plants only half survived
Poor quality plants only half survived. Bad warranty claims. Always out of product for warranty
8 April 2026
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and understand how frustrating it must be when plants don’t meet expectations.
I do see that you’ve been in contact with our team regarding your warranty claim, and we’ve worked to provide replacements where available. As part of our warranty policy, we offer a one-time replacement, or if the item is no longer available, we’re happy to provide a refund or store credit.
It also looks like a replacement order was created for you, and a payment link for the $9.99 shipping fee was sent at that time. Since the payment wasn’t completed within the 48-hour window, the order was automatically canceled. We are still waiting to hear back from you on some of our previous messages so we can continue assisting you.
We’d be more than happy to help resolve this for you—please feel free to reply to our last email or reach out to us directly so we can get this taken care of.
Thank you again for your patience, and we look forward to assisting you further.
A month and still no package
Ordered some trees they claimed to have in stock. One month later and they are still pushing the delivery back another week. I will never order from them again.
1 April 2026
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
We’re truly sorry for the frustration and delay you’ve experienced with your order. We understand how disappointing it is to wait longer than expected, especially when items were listed as in stock.
At this time, your order has been released for fulfillment, and tracking details should be available within 1–4 days. We know this delay has already caused inconvenience, and we sincerely apologize for not meeting your expectations.
We appreciate your patience and the opportunity to make this right. If you have any questions or would like an update as soon as tracking is available, please don’t hesitate to reach out to us directly.
They dont deliver by when they say they will
Im so very disappointed with Stark Brothers. I ordered a Golden Delicious apple in order to put my grandfathers Cremains to rest per his request and had invited all of the family from out of town to plant it together. The delivery date was pushed back three times. I called their office a week before the tree planting was scheduled explaining the situation and was basically told "yah, sorry, cant really do anything for you" I went to the local nursery and bought one there instead. The day after everyone left they delivered the tree.
29 March 2026
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
We are truly so sorry for your experience, and even more so for the circumstances surrounding it.
We can only imagine how meaningful this moment was for you and your family, and it’s heartbreaking to hear that we let you down during something so deeply personal. The delays and the way your concerns were handled are not reflective of the care and support we strive to provide especially in situations as important as honoring a loved one’s wishes.
You deserved clear communication, urgency, and compassion, and we’re very sorry that you didn’t receive that from us. We also regret that the tree arrived after your family gathering had already passed—that timing matters, and we understand why this was so disappointing.
If you’re open to it, we would truly appreciate the chance to make this right in some way. I am going to reach out to you directly.
I ordered a Bushel and Berry Raspberry…
I ordered a Bushel and Berry Raspberry Shortcake variety of Raspberry for my container garden. This was the very first time ordering from this company only because the plant I wanted was a bit expensive elsewhere. I ordered last Sunday while they were having a free shipping promotion.
Well, the plant arrived today and it was not as expected. I was expecting a slightly larger plant. Also, they triple boxed the plant; one on the outside, a smaller one on the inside that held the plant, and another that was around the plant. Both the outside and inside box were badly damaged, and the tiny box the plant was put in was badly damaged. I did appreciate how they wrapped the plant pot in plastic to keep the soil from spilling, but they also didn't secure the box that was around the plant and it nearly fell out of its box. Thank God my husband has quick hands.
The plant was damaged with yellow/black leaves that I had to snip off. I'm not even sure if it's going to survive but I am hopeful.
I should have read the reviews prior to ordering. While I am going to try and save this plant; I do hope that Stark Bros can refund my money for the excessive damage that the plant sustained. Will never order from this company again. I sent pictures and emails to the company, as well as wrote multiple reviews to help make others aware to avoid this company.
Order# 3116978
14 February 2026
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
Thank you for sharing your experience with us. We are truly so sorry for the disappointment and frustration this caused, especially as this was your first order with us and something you were excited to add to your container garden.
What you described is not the experience we want for any customer. We take great pride in the quality of our plants and in how they are packaged for shipment, so hearing that the boxes arrived damaged and that the plant did not meet your expectations is genuinely upsetting to us. That is simply not the standard we strive to uphold.
We did carefully review the photos you emailed, and we want to reassure you that while the plant experienced some stress in transit, which can sometimes cause yellowing or cosmetic leaf damage; it does appear to be healthy overall. With proper care, watering, and a little time to acclimate, we are confident it should recover and grow well for you. We truly hope it thrives in your garden.
A full refund has been processed, and you should see that reflected soon. Your satisfaction and confidence in ordering from us matter deeply, and we appreciate you taking the time to send photos and reach out so we could review the situation.
We sincerely hope we may have the opportunity to earn back your trust in the future. If there is ever anything more we can do to help, please know we are here for you.
I ordered plants in October 2025
I ordered plants in October 2025. Over the past 2.5 months, each plant order was canceled without explanation until I called them.
In response to your post... I appreciate the response and feel that the opportunity to resolve was when I called 12/19. I spoke with Ashley.
18 December 2025
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
We’re truly sorry for the frustration this caused, and we appreciate you taking the time to share your experience. Your order timing and the lack of proactive communication are not the experience we aim to provide.
Some orders placed in the fall can be affected by inventory availability, weather conditions, or shipping safety concerns, but we should have communicated those cancellations clearly and promptly rather than requiring you to call for answers. For that, we sincerely apologize.
We value your business and would welcome the opportunity to make this right. Please reach out to our support team directly so we can review your order details and assist with a resolution. Thank you again for bringing this to our attention—it helps us improve.
First I will say that several years ago…
First I will say that several years ago when I purchased from Stark Brothers it was a good experience in that the fruit tree's arrived when promised and grew as they should. Now, I am sorry that I wasted my time. I ordered 2 fruit trees in August with a proximate delivery date of late Oct. to early November. I received an email saying that they would be shipped a little earlier. Then when that date came, I received another email saying that the trees did not meet their standards and so would not be available. They offered substitutes which were not acceptable. To me they oversold and I lost a good time to plant for next year. They were not honest and upfront. They offered me a credit on the account but I insisted on a full refund. Now reading all the other bad reviews, it is obvious that they are not what they once were. Buyer beware, stay away
1 August 2025
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
We truly appreciate your past business and are very sorry to hear about your recent experience. This has been an especially challenging growing season here in Missouri, and some trees unfortunately didn’t meet our quality standards for shipment. Please know that our intent is always to protect our customers’ success by sending only trees that are healthy and ready to thrive.
We understand how frustrating it can be to have planting plans disrupted, especially when you were looking forward to adding new trees to your garden.
All of us at Stark Bro’s value your loyalty and hope you’ll give us another opportunity to provide the kind of experience you’ve had in the past. Our team remains committed to doing what’s right and earning your trust every step of the way.
— The Stark Bro’s Team
Unreliable shipping time …
We'll see how the plants look if/when they arrive. Order placed 09/27/25 with estimate delivery 10/06/25 sent after order placed. As of 10/10/25 and smiling the company , tracking says the plants are on the way. I ordered plants down a different company (that didn't have the exact plant species I wanted this time) and the turnaround from order to plants received was 48'to 82 hours (from an equable travel distance).
1 October 2025
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
Thank you for your order and for taking the time to share your feedback. We completely understand how important timely delivery is, especially when you’re excited to receive your plants, and we’re sorry for any frustration caused by the delay.
If you have any concerns once it arrives, please don’t hesitate to reach out to us at info@starkbros.com.
We truly appreciate your patience and the opportunity to serve you.
— The Stark Bro’s Team
Seven months later and still no delivery – empty promises and auto-closed tickets
I placed an order with Stark Bro’s back in March 2025 for two trees. The order confirmation stated delivery the week of March 23, 2025.
It’s now October, and the one tree still hasn’t shipped. The estimated dates have been pushed from March to July to August to October, with no proactive communication, and every inquiry I’ve made was met with copy-pasted, robotic replies before my support ticket was closed without action.
Even worse, the tree I did get requires another tree for pollination, meaning it’s completely useless without the other. Stark Bro’s continues to list the same item as “available” for new customers while claiming mine is “backordered due to grower standards.”
If Stark Bro’s truly holds their growers to “high standards,” they should also hold themselves accountable and stop selling products they clearly can’t deliver.
This has been one of the worst customer experiences I’ve had with any nursery — long delays, canned responses, no transparency, and no ownership. I’ve since requested a full refund and filed a complaint with PayPal and the Missouri Attorney General’s Office.
Buy elsewhere unless you enjoy waiting half a year for excuses instead of trees.
9 October 2025
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
We’re truly sorry to hear about your experience, and we completely understand your frustration. This is not the level of service or communication we aim to provide, and we sincerely apologize for the delays and lack of follow-through you’ve described.
We’d really like the opportunity to review your order details directly and see what went wrong so we can make this right. Would you please reach out to us at info@starkbros.com, attention Brooke and Tabitha? Once we have your information, we’ll personally look into your situation and work toward a resolution as quickly as possible.
Thank you for taking the time to share your feedback — it helps us improve, and we’d truly appreciate the chance to earn back your trust.
— The Stark Bro’s Team
Received my first order yesterday of…
Received my first order yesterday of blueberries and blackberries. Everything arrived as expected. Berries all looked to be in good shape, with a good root system. Yes orders did get moved around, which is to be expected when dealing with live plants, but overall I am satisfied with what I received. Will be doing more business with this company.
19 September 2025
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
Thank you so much for sharing your feedback! We’re delighted to hear that your blueberries and blackberries arrived in good condition and that you’re pleased with your order. We always do our best to ensure plants are healthy and well-packed, and it’s wonderful to know you’re satisfied.
We look forward to helping you with future orders and can’t wait to see your garden thrive!
they changed the delivery time by a…
they changed the delivery time by a month
1 September 2025
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
We sincerely apologize for the delay in your shipment. Our goal is always to give your tree the best chance of thriving, and in this case, we adjusted the timing to support a healthier transplant this fall. We appreciate your understanding, and we hope to have the opportunity to serve you again in the future.
I had a great experience with Stark…
I had a great experience with Stark Bros! They responded quickly to my inquiry and handled everything with care and professionalism. When a few of my plants didn’t thrive, they stood by their warranty and promptly sent replacements—no hassle at all. It’s rare to find a company so committed to customer satisfaction. Highly recommend!
25 July 2025
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
Thank you for the wonderful review! We're so glad to hear you had a great experience with us. We take pride in standing behind our plants and making sure our customers are taken care of every step of the way. Your recommendation means a lot, and we look forward to helping with your gardening needs in the future. Happy planting!
I give ONE star (rather than zero)…
I give ONE star (rather than zero) because they finally (after 5 months!) refunded my order. This is after I already contacted my credit card company (after the "bros" failed to respond to multiple emails from me).
Bottom line: I ordered a couple of trees from them back in the winter. They kept not shipping and not shipping. I had emailed them multiple times and they had not responded. then I contacted my credit card company.
well, now (several months after the original purchase) they have stooped to email me and say they have refunded the order.
AVOID!!!!
29 June 2025
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
We're very sorry to hear about the experience you had and truly regret the frustration it caused. This is certainly not the level of service we aim to provide.
Your feedback is understandable, and we apologize for the delays in both shipping and communication. This past season brought an unusually high volume of orders and support requests, and unfortunately, we fell behind in responding to some customers in a timely manner—which we take full responsibility for.
I’m glad to hear your refund was finally processed, but we understand it should never have taken this long or required you to escalate the issue. That’s not the experience we want anyone to have, and your concerns have been shared with our team as we continue to improve our processes.
We truly appreciate your past business and hope we can earn back your trust in the future. If you ever need assistance again, please don’t hesitate to reach out directly—we’re always here to help.
Their customer service is the worst
Their customer service is the worst. And they can not fulfill the orders they have. This company has had my money since March, still no product and no communication. They get a Z- worst ever. I will never buy anything from them again.
19 March 2025
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
I'm very sorry to hear about your experience and appreciate you taking the time to share your feedback. Please know that we are always happy to help and want to make things right.
I searched our system using your name but was unable to locate an order. If you could provide additional details—such as your order number, email address, or the name the order was placed under—I would be more than happy to investigate this further for you and get it resolved as quickly as possible.
We understand how frustrating delays and lack of communication can be, and we never want a customer to feel ignored or undervalued. Please reach out to us directly or reply with your information so we can assist you right away.
Dealing with Stark Bro's
I ordered eight fruit trees (in four separate orders), 100 strawberry plants plus numerous support items from Stark Bro's this year. Not everything was perfect but Stark's made it right.
They quickly responded to my e-mails both questions and problems. They worked hard to resolve my issues and make sure I was satisfied.
I wish every company that I dealt with had the customer service and knowledge of their product that Starks does.
20 June 2025
Unprompted review
Reply from Stark Bro's Nurseries & Orchards Co.
Thank you so much for your kind and thoughtful review! We’re truly grateful for your continued support and for placing your trust in us with so many of your fruit trees, strawberries, and supplies this year.
We know that not every order goes perfectly, but it means a lot to hear that our team was able to make things right and ensure your satisfaction. Providing knowledgeable, responsive customer service is something we take pride in, and your words are a wonderful reminder of why we do what we do.
Thank you again for being a valued part of the Stark Bro’s family. We’re always here if you need us and look forward to continuing to support you in your growing journey!
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