Had a problem with gas pressure. Engineer called Cadent. Engineers turned up within hours.pressure low confirmed. Road dug underground pipes relined, smart meter moved and reconnected. All in the spac... See more
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Review summary
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This company is amazing, I still cannot believe how efficient they are. I called them near midnight on Wednesday, they arrived 30 minutes later to inspect and detected a gas leak. They arrived befor... See more
Company replied
Can not thank them enough. Gavin from cadent came to our house when our meter stopped working and he was absolutely amazing. He communicated very well, was very friendly and professional. Since my... See more
Company replied
The lads working on Lawton Street outside our shop couldn't have been more accommodating to us. They worked with us to minimise our losses, communicated daily and even helped make sure bins got coll... See more
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Company details
Information provided by various external sources
At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
Contact info
Strand 1-3, WC2N 5EH, London, United Kingdom
- cadentgas.com
3.4
Average
1k reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick Out, Professional and Reassuring
Martin was very professional and calm. He was quick out after our call and he found the problem very quickly and capped off the gas. He also gave us aftercare booklets so we know what to keep an eye out for in future if we have a gas leak again etc.
overall we was really happy with his service.
Thank you
4 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Great service
As soon as I smelt gas I, phoned cadent and a engineer arrived within 30 minutes and he was very polite and friendly. He found the leak and capped it all within about 20 minutes and explained what he had done and what I needed to do. It was great service and if I need them again I wouldn't hesitate to call them.
4 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Immediate response
Response was immediate to the report of our gas issue, initially to the supplier, an additional concern was discovered with the meter and therefore required capping. We weren’t informed in advance of their visit, fortunately a family member was at home to provide access, but we were given a portable hob, a heater and a food voucher until the gas faults were fixed, which was greatly appreciated.
28 April 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Great knowledge and saved the day not…
Great knowledge and saved the day not all heroes wear capes.
2 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Having a recent dealing with Cadent…
Having a recent dealing with Cadent their engineer , was very helpful and respectful when working at my property, could not have asked for a better service
5 May 2025
Unprompted review
Reply from Cadent
Good evening,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very fast response and very thorough…
Very fast response and very thorough service can’t fault at all
24 April 2025
Unprompted review
Reply from Cadent
Good afternoon Mr Caves,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Company are at work at Ramuz drive…
Company are at work at Ramuz drive Westcliff on sea laying new pipe all for these guys doing there work but start work at 6:30 am making noise is not acceptable and they called out at midnight to fix a leek that surely they should have sorted through the day decided to leave van running speaking loudly and slamming van door at midnight and windows open because it has been warm whatever happened to having respect for people
20 May 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
Excellent response and service
Excellent response and service. Also provided great advice.
23 April 2025
Unprompted review
Reply from Cadent
Hello Georgina
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Fault fixed quickly by a competent and helpful engineer
Engineer arrived less than half an hour after I reported a fault. He was polite and helpful and fixed the fault quickly. Everything is working perfectly since.
1 April 2025
Unprompted review
Reply from Cadent
Good Afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Unhappy customer
Cadent visited my house to change pipe on outside of house,.I have a two year boiler that has been working fine.After the cadent men had left I noticed the pipe under the boiler was leaking.it was obvious it was something to do with the work they had done because it was perfect before they started there work.So I rang cadent up ,and was told it was my responsibility .what a cheek. So basically it cost me money because they didn't do there job right.
5 May 2025
Unprompted review
Reply from Cadent
Hello Julie
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
I have had so many issues with my…
I have had so many issues with my boiler and its taken many months of dealing with multiple parties. Today the Dream team from Cadent arrived and i pray i now have gas flow to my house. Simian , David and Harrison from Broxbourne area were absolutely above and beyond brilliant. Last week keeley helped and got the ball rolling . Thank you all of you who helped get my house back on the grid. Its been a super stressful 6mths with issues.
19 May 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very impressed.
We had to order a replacement safety locking valve for our elderly Mother. The team couldn't have been more helpful and a very friendly and polite engineer arrived the next day and fitted it !!! Excellent all round, very impressed.
15 May 2025
Unprompted review
Reply from Cadent
Good afternoon Mark,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Fast and friendly service provided by…
Fast and friendly service provided by the Cadent team.
The gas supply pipe in the meter box was worn, swiftly replaced by a lovely polite young man. Couldn't have been more helpful.
22 April 2025
Unprompted review
Reply from Cadent
Good afternoon Miss Jones,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Fantastic service
Fantastic service, the guy who came out was thorough and didn’t leave until he found the issue. Very professional and friendly.
23 April 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
The gentleman that came out was polite
The gentleman that came out was polite, respectable and listened to everything we said carefully. He reassured us and explained to us what the problem was in great depth. He was very helpful and we would recommend Cadent to anyone.
26 April 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Having been without gas for 2 days
Having been without gas for 2 days, first day not being turned until after 7 in the evening, day 2 the same. No way of cooking hot food as I don’t have either a microwave or an air fryer. No hot water. There are no engineers to come and turn the gas back on as this is a different team! Contacted the number on the card, same old crud response. Totally unacceptable. There’s an elderly lady in our close what is she supposed to do. I think some form of compensation should be on the cards.
15 May 2025
Unprompted review
Reply from Cadent
Hello Judith
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
0 characters on their drivers!
0 characters on their drivers
Was one driver on Sunday near Croxley green where was event .A lot of people pass the road and one driver from Cadent showed inappropriate signs to the drivers who running slowly and to the people who pass the road
Reporting to the Cadent Company but no action regarding this incident
What do you expect from one of this driver?’
PS
Already send it to company with all evidence but nothing!
They tried to hide it all mess
10 May 2025
Unprompted review
Reply from Cadent
Hello Romeo
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
Get it right 1st time
For about the forth time in the past 12 months Cadent have been 'repairing a leaking gas pipe at the crossroads of Torrington and Belvidere in Wallasey. When are they going to fix the issue once & for all? Get it right 1st time Cadent
13 May 2025
Unprompted review
Reply from Cadent
Hello Debs
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
Friendly service
Great service from Steve, made us feel very reassured and empowered to follow up our issue with the landlord. He made the system safe, and gave us helpful information and leaflets.
14 April 2025
Unprompted review
Reply from Cadent
Good Afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Quick response from the team
Quick response from the team, friendly and efficient.
18 April 2025
Unprompted review
Reply from Cadent
Good Afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
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