This company is amazing, I still cannot believe how efficient they are. I called them near midnight on Wednesday, they arrived 30 minutes later to inspect and detected a gas leak. They arrived befor... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
EonNext contacted Cadent because our gas pipework was a bit of a problem prior to a new meter being fitted. An excellent engineer called and sorted out the problem which was very complicated - old... See more
Company replied
Had a problem with gas pressure. Engineer called Cadent. Engineers turned up within hours.pressure low confirmed. Road dug underground pipes relined, smart meter moved and reconnected. All in the spac... See more
Company replied
Called the emergency gas line Because we smelt gas . Operator was polite and helpful and sent a engineer out.samual arrived with in half an hour. He explained the what he and his trainee was going to... See more
Company replied
Company details
Information provided by various external sources
At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
Contact info
Strand 1-3, WC2N 5EH, London, United Kingdom
- cadentgas.com
3.5
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Cadent service
Engineer arrived quickly advised me fully to explain his role explained all the tests and reasons to me very professional knowledgeable and clean
5 May 2025
Unprompted review
Reply from Cadent
Hello Charles
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
British Gas service found a leak from…
British Gas service found a leak from my outside meter. Within an hour of him reporting the serious leak, academy arrived & repaired/replaced faulty parts.
Very quick, efficient & friendly
14 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
The guy was very efficient and helpful…
The guy was very efficient and helpful he also talked us through everything.
Service was very speedy
7 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very knowledgeable workman
Very knowledgeable workman. Helped me confirm my property was safe with the minimum of fuss.
18 May 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Gas leak
Smelt gas outside our house, phoned up and engineer came within an hour of ringing, the leak was traced to next doors gas meter the fault was quickly sorted out and we haven't smelt gas since, the engineer was very friendly, helpful and efficient.
7 May 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
A very timely and efficient process for me,an engineer with me within 2 hours
A very timely and efficient
13 May 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very prompt service
Very prompt service, friendly and helpful engineer.
28 April 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Great service
Called emergency line when gas stopped. Cadet attended within the hour (on a Sunday) and stayed until issue was resolved. Staff very polite and explained issue etc.
11 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Great efficient service!
Clear, concise and efficient operative. Fast arrival of Engineer who immediately dealt with the issue effectively in a friendly and reassuring manner - very impressed with Cadent's timely and efficient service! 😊
11 May 2025
Unprompted review
Reply from Cadent
Hello Lesley
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Reply from Cadent
Hello
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Professional and very helpful service
Professional and very helpful service
16 May 2025
Unprompted review
Reply from Cadent
Hello Lomesh
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
The gas engineer was most helpful,with…
The gas engineer was most helpful,with the gas leak I had he had to turn the gas off.
And he arranged for a British Gas Engineer to come out and fix the gas leak,I had three gas leaks and they were all fixed.
28 April 2025
Unprompted review
Reply from Cadent
Hello Kenneth
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
I am not happy what so ever
I am not happy what so ever, they were fitting new pipes outside my house, they broke 2 of my solar lights in my garden, I decided to report it to this company and after I did that the work men broke more on purpose, I would recommend moving everything out of your garden first as they don't have any respect for anybody.
27 May 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
Unsafe gas meter
Poor customer service, extremely long wait on calls. Not interested in unsafe gas meters but instead want money to come out and move it.
27 May 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
Very professional company
Very professional company, engineer was very polite and quick to source the gas leak. Nothing was too much trouble excellent service.
28 April 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Quick and efficient service
The engineer arrived quickly after our plumber reported that the main gas isolator was stuck, and was friendly, polite and thorough, explaining what he needed to do at each point. He finished work as quickly as he was able and left everything tidy afterwards
2 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Fast efficient Gas Main Survey
The gas main surveyor who attended & then the relevant engineers that attended after small leaks were detected were pleasant helpful & explained what they were here for & what they were doing in plain understandable terms.
1 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Came in quick time.Once the job was…
Came in quick time.Once the job was done.Checked all our gas appliances.
7 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Quick Out, Professional and Reassuring
Martin was very professional and calm. He was quick out after our call and he found the problem very quickly and capped off the gas. He also gave us aftercare booklets so we know what to keep an eye out for in future if we have a gas leak again etc.
overall we was really happy with his service.
Thank you
4 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Great service
As soon as I smelt gas I, phoned cadent and a engineer arrived within 30 minutes and he was very polite and friendly. He found the leak and capped it all within about 20 minutes and explained what he had done and what I needed to do. It was great service and if I need them again I wouldn't hesitate to call them.
4 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
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