Cadogan Clinic Reviews 1,605

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional approach, making them feel at ease and well-cared for. Many highlight the exceptional service, noting smooth and reassuring experiences, clear explanations, and efficient processes from initial consultation to aftercare. The quality of the procedures and the results achieved are frequently described as excellent, often exceeding expectations. However, some people were dissatisfied with specific aspects of their experience. A few customers reported issues with communication regarding medication instructions before surgery, leading to confusion. There were also instances where some customers expressed concerns about the clarity of information regarding the procedures performed, or that some customers reported dissatisfaction with how certain unexpected issues or complications during treatment were addressed.

What people talk about most

Staff

Reviewers consistently mention positive feedback about the staff. Customers frequently highlight the... See more

Service

People report positive experiences with service. Many customers praise the professionalism, care, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the empathy and patience shown by staff.... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe their overall... See more

Quality

Customers had positive experiences with quality. Many reviewers are delighted with the treatment and results,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The reception staff were helpful, kind and friendly. Dr Eleni Anthony who attended to me was very professional. She allowed me to explain my situation with patience, no interruptions and show... See more

Company replied

Rated 5 out of 5 stars

When I went for an initial consultation at the Cadogan Clinic I was greeted by friendly and professional staff who immediately put me at ease. I saw Mr Arvind Mohan about arm lift surgery. Mr Moha... See more

Company replied

Rated 5 out of 5 stars

I had two procedures with Mr Sadideen and couldn’t be happier with the care I received. He was absolutely lovely, made me feel completely comfortable, and explained everything clearly. Both experience... See more

Company replied

Rated 5 out of 5 stars

I have met with Mr Gateley twice in preparation for forthcoming lower facelift surgery in April 2026. On both occasions, Mr Gateley took the time to understand my concerns and he gave plenty of time t... See more

Company replied


Company details

  1. Plastic surgery clinic
  2. Cosmetics Industry
  3. Dermatologist
  4. Private hospital
  5. Skin care clinic
  6. Surgical Clinic

Written by the company

The Cadogan Clinic is an award winning private, CQC-regulated cosmetic surgery and dermatology hospital located in Chelsea, London. Founded in 2004 by Mr. Bryan Mayou, the consultant plastic surgeon who pioneered liposuction in the UK, the Clinic serves over 30,000 patients annually as a multidisciplinary centre of excellence for plastic surgery, aesthetic medicine, and skin cancer treatment. Operating from its flagship facility at Sloane Street, the clinic is recognised for its faculty of over 100 GMC-registered consultants and its pioneering role in day-case surgical safety and innovation. The Cadogan Clinic’s leadership is rated ‘Outstanding’ by the CQC, and 100% of our surgical patients would recommend Cadogan Clinic to their family and friends.

Written by the company

Patient First
- Above all else, we put the patient first. - Our staff are passionate about providing world-class patient care. - Our communication is approachable, impartial and honest, so that our patients are informed and reassured. - We only offer day surgery, reducing the impact on our patients’ lives. - Medically, we are able to answer patients needs in a variety of different ways, surgical and non-surgical, according to patient preference and best practice. - Our patients are given options. They have choice.
Pioneering practice
- We practice at the vanguard of clinical medicine. - Our consultants are meticulous about technical approach and methodology. We’re dedicated to and focused on what we do. Ours is a centre for serious medicine. - We constantly challenge the status quo. We’re thought leaders within our industry, releasing regular papers on the refinement and advancement of techniques and treatments. - We foster a collegiate atmosphere at the clinic, supporting an environment of knowledge sharing and collaboration between our consultants.
Exceptional Professionals
- Our clinic is only as strong as the people who work in it. - From our experienced nursing and management team to the very best surgeons, our people are the embodiment of our outstanding reputation. - Our specialists are recognised and respected within the industry as leading experts across a broad range of medical fields and disciplines. - We’re rigorous with screening and staff selection. We only invite proven, talented consultants to practice at our clinic. - We celebrate enquiring minds and educated hands.
Always independent
- Ours is an independently owned and run clinic, built from the ground up on the guiding principles and passion of our founders. - We believe that private practice delivers the highest quality procedures, and a better patient experience. - With greater control and autonomy, we are able to operate with more safeguards, state-of-the-art facilities and higher expectations than the public sector. - Our size and set-up allow us to be nimble and responsive.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great experience with the Cadogan

The communication with this clinic is great, they are prompt with their correspondence and helpful. Consultations have been arranged with ease and actions followed up easily and without effort on the patients part. Mr Hagen Schumacher was understanding throughout consultation and carefully listened to patient concerns, advising - but not pushing - any recommendations on to you.

5 December 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for taking the time to share this - it’s really lovely to hear how smooth and supportive your experience has been so far.

We’re delighted that you’ve found our communication clear and prompt, and that arranging your consultations felt easy and stress-free. It’s great to know Mr Schumacher made you feel understood and well-guided without any pressure; that’s exactly the kind of experience we want our patients to have.

We’re here for anything you need as you continue your journey.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Breast augmentation with Mr Van Niekerk

had my breast augmentation with Mr. William Van Niekerk, and I honestly couldn’t have asked for a better experience from start to finish. The staff were amazing right from my very first interaction -warm, supportive and incredibly professional. On the day of my surgery, I felt completely safe and cared for by everyone around me. The nurses were especially wonderful; they were so reassuring and genuinely kind.

During my recovery, the nursing team continued to check in on me, which made such a difference. Their follow-up calls helped me feel supported every step of the way.

Mr. Van Niekerk himself is truly exceptional. His attention to detail is unmatched, and he always prioritised safety above everything else. He listened carefully to my goals and any concerns I had, and he was very honest and realistic in helping me understand what to expect. I really appreciated how well he managed my expectations while still delivering exactly what I hoped for.

I’m now 4 months post-op and couldn’t be happier with the outcome. I absolutely love my boobs - they look so natural, and the result is even better than I imagined. I’m incredibly grateful to Mr. Van Niekerk. They are all amazing, and I would recommend them without hesitation.

19 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for taking the time to share such a thoughtful review. We’re delighted to hear how smooth and supportive your experience was throughout your journey with us.

It’s wonderful to know that our team - from the reception staff to the nursing team - helped you feel reassured and well cared for at every stage. The nurses will be especially pleased to hear how much their kindness and follow-up meant to you.

We’re also thrilled that you felt in such safe hands with Mr Van Niekerk. His honest, detailed approach and focus on achieving natural results are exactly what we aim for, and it’s fantastic to hear how happy you are with your outcome four months on.

Thank you again for the warm recommendation - we truly appreciate it.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I went to Dr Will Sarakbi for a…

I went to Dr Will Sarakbi for a Bilateral Breast Reduction as I have been uncomfortable with my large boobs, especially since loosing weight. From the moment I met him I felt super comfortable and I was so exited after seeing his previous work on other patients. The operation went so well and I am currently 2 days post op already really happy with my results. Can’t thank all the nurses, anaesthetists and staff enough.

9 December 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing your experience - it’s lovely to hear how supported and comfortable you felt from the very start.

We’re delighted that Mr Sarakbi made such a positive impression and that you felt confident going into your procedure. Hearing that you're already so happy with your results just two days post-op is wonderful, and we know the whole team - nurses, anaesthetists, and everyone behind the scenes - will be thrilled to know their care made a difference.

Thank you again for your kind words, and we wish you a smooth, steady recovery ahead.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Breast lift with fat transfer to breasts

I have recently had a breast lift and fat transfer to the breasts procedure at Cadogan clinic, which I would like to highly recommend to anyone considering this procedure. Mr Chris Davis was my surgeon, and I could not think of a more fitting surgeon for this procedure. From my initial consultation with Mr Davis, he listened to my concerns and came up with a solution that was both practical and effective in achieving the best possible results for me. He drew a roadmap for the procedure, clearly explaining what it would involve, what I should expect from start to finish, and this is exactly what he achieved. He is also very kind-natured and has a great sense of humour, which absolutely helps calm your nerves if, like me, you feel anxious about the process. Mr Davis is hugely experienced and knowledgeable with a trail of accolades from some of the world’s top institutions, including Stanford University in the US. As a scientist myself, and one who is very cautious about cosmetic procedures, it was important to me that I found a surgeon who was not only experienced but also research-active in his field, and that the procedure itself was as minimally invasive as possible. We discussed the fat transfer option for boosting my breast volume without the need for implants, and after my own research, it felt like a good option for me. I have huge respect and admiration for Mr Davis’s skilful precision that has resulted in a neat and elegant looking cleavage for me, which is also as natural as it could possibly be. Alongside Mr Davis, I would also like to thank the nursing team, the anaesthetists and the reception staff at Cadogan for their support through this process . In particular, Daria Kempa, the surgical scheduler for Mr Davis, ensured I got an appointment and had everything done within the shortest possible timeframe, including scheduling a post-op appointment with the surgeon ahead of schedule, to review my recovery progress before my travels. If you or someone you know is considering getting a boob job, I cannot recommend Cadogan Clinic, and especially Mr Davis, enough.

20 November 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for taking the time to share such a thoughtful and detailed account of your experience, Phoebe. It’s wonderful to hear how supported and confident you felt throughout your journey.

We’re delighted that Mr Davis was able to provide exactly the approach, clarity, and reassurance you were looking for. His mix of technical expertise, research background, and calm, personable manner is something many patients appreciate, and it’s lovely to hear how much that meant to you - especially coming from a scientific perspective yourself.

It’s great to know that the fat transfer option aligned with your goals and that you’re already so pleased with the natural, elegant result. We’ll make sure your kind words are passed along to Mr Davis, as well as to Daria, our nursing team, the anaesthetists, and the reception staff - they’ll be thrilled to hear how much their care and organisation supported you through each step.

Thank you again for the recommendation. We’re so glad you had such a positive experience and wish you a smooth, continued recovery.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Excellent clinic and staff

When I went for an initial consultation at the Cadogan Clinic I was greeted by friendly and professional staff who immediately put me at ease.
I saw Mr Arvind Mohan about arm lift surgery. Mr Mohan, who is an extremely well qualified plastic surgeon, explained about the three possible procedures and which one would be best for me and why. He answered all my questions fully and I feel very confident and excited about going ahead with the surgery.

4 December 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for taking the time to share your experience with us. We’re delighted to hear that our team made you feel welcome from the moment you arrived - creating a calm, reassuring environment is incredibly important to us.

It’s wonderful that your consultation with Mr Mohan was so informative and helpful. He always takes great care to explain each option clearly, and we’re pleased to hear you left feeling confident and fully supported in your decision.

We’re thrilled that you’re excited to move forward, and we look forward to taking great care of you throughout the rest of your journey.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Appointment and consultation at the Cadogan Clinicinic.

I felt very comfortable at the Cadogan Clinic and the staff were friendly and efficient. My consultation with Ms Elizabeth Hawkes was re-assuring and professional and I came away feeling happy and confident and now look forward to a procedure which I have been thinking about for a long time!

4 December 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing your experience with us, Matita. We’re delighted to hear that you felt comfortable during your visit and that our team made a positive impression.

It’s wonderful to know that your consultation with Ms Hawkes left you feeling reassured and confident - that’s exactly the experience we aim to provide. We’re glad she was able to give you the clarity and comfort you needed as you take the next step toward a procedure you’ve been considering for some time.

We look forward to welcoming you back and supporting you throughout the rest of your journey.

Best wishes,
The Cadogan Clinic Team

Rated 1 out of 5 stars

Disappointing

The surgeon was excellent in the consultation and explained everything well. Unfortunately, the notes that were sent to me were extremely inaccurate. Furthermore, I had paid for a procedure date and consultation, which was not only non-refundable but the clinic never returned my request for the second consultation I had paid for. Added: I contacted the clinic on their request in response to my review and did not recieve a reply, so I have deducted a star.

11 November 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for taking the time to share this feedback - we’re very sorry to hear about your experience. While we’re pleased to know that your consultation with the surgeon was positive, the issues you’ve described regarding inaccurate notes, difficulty arranging your second consultation, and the lack of follow-up are deeply concerning and fall short of the standards we aim to uphold.

We’d really like to look into this for you and make things right. As we’re unable to identify your details from this review alone, please contact us at feedback@cadoganclinic.com
or call 020 7901 8500 so we can investigate promptly and ensure you receive the support you’re owed.

Thank you again for bringing this to our attention - we appreciate the opportunity to put things right.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Helpful and attentive

Dr Kanji was really helpful and attentive. I felt I was given lots of time and not rushed at all, and all my concerns were addressed.

19 November 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing your experience. We're delighted to hear that Dr Kanji took the time to address all your concerns and made you feel properly looked after. It's great to know you felt unhurried and well supported throughout your visit.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Sarakbi is not only an outstanding…

Dr Sarakbi is not only an outstanding surgeon but also someone with a truly artistic eye. His sense of proportion,detail and aesthetics is remarkable and it shows in the outcome of my surgery,which exceeded all my expectations.He guided me with honesty and care and delivered a result that is both natural and beautifully balanced. I am incredible happy with how everything turned out and deeply grateful for his expertise. I would recommend him without hesitation.

14 October 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing such a thoughtful review, Ana. We're delighted to hear how happy you are with your results and that Mr Sarakbi’s expertise, precision, and artistic eye made such a meaningful difference to your experience. It’s wonderful to know you felt guided with honesty and care throughout your journey and that the outcome exceeded your expectations.

We’re truly grateful for your recommendation and are so pleased you felt in such capable hands.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Sheth

I can't praise Dr. Sheth and his nurses/staff more highly. Kind, caring, patient, reassuring, skilful, efficient. Treated a melanoma on my nose so dexterously, that despite the size, no skin graft required. It's healing beautifully. Trust these guys implicitly.

21 November 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing this - it truly means a great deal to the whole team.

We’re delighted to hear how well you’ve been cared for by Dr Sheth and our nursing staff, and even more pleased that your treatment and healing have gone so smoothly. Knowing you feel supported, reassured, and in safe hands is exactly what we strive for.

Thank you again for your trust.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Very impressed

Very impressed with all aspects of my visit to the clinic. From my first contact when discussing treatment options to the friendly and helpful staff and knowledgeable surgeon, (Mr Dominic Yue) everything was handled professionally. I felt very well looked after and completely in safe hands throughout.

7 November 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your wonderful feedback, Wendy. We’re delighted to hear that every stage of your experience - from your initial enquiry to your time with Mr Yue - left you feeling well supported and in safe hands. Our team takes great pride in providing a friendly, professional, and reassuring environment, and it’s lovely to know this came across.

We truly appreciate you taking the time to share your experience.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Seghers is excellent

Dr Seghers is excellent. Clear, efficient and expert

12 November 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind review, Ben. We're delighted to hear that your experience with Dr Seghers was so positive, and that you found her clear, efficient and highly knowledgeable. We truly appreciate you taking the time to share your feedback.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Very well run and pleasant clinic

Very well run and pleasant clinic. Dr Tim Churchill, Dermatologist, was very helpful and understanding. He explained everything clearly and answered all my questions regarding treatment. He also suggested alternative pressure stockings to help with lymphoedema as I’m struggling with the present garments and he will provide a letter for me to give to my GP. All in all it was a positive and reassuring visit.

12 November 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing your experience. We're delighted to hear that you found the clinic welcoming and well-run, and that Dr Churchill provided such clear, supportive and informative care. It’s great to know you left feeling reassured and with a practical plan in place.

We truly appreciate your thoughtful feedback and are glad we could help.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Susan Mayou

I had expert, professional and very successful treatment from Dr Mayou.I highly recommend her.

18 November 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind review, Stephen. We’re delighted to hear that you received expert, professional and successful care from Dr Mayou, and we truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Extremely professional care

Extremely professional care with extra efforts for providing treatments out of normal office hours, excellent advice and follow up, highly qualified and competent doctors

14 November 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing such a positive review, Maria. We’re thrilled to hear that you received professional care, helpful advice, and thorough follow-up from our team, and that our clinicians were able to support you even outside normal hours.

We truly appreciate your kind words.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Nisith Sheth is fantastic

Dr Nisith Sheth is fantastic. I was successfully treated for actinic keratosis. The medical reports Dr Sheth provides after each appointment capture absolutely everything providing detailed information which is very useful for future reference. He is friendly and puts you at ease and I would not hesitate to consult him again for skin issues. I made an excellent choice. Thanks to the support team too who are also superb and made me feel welcome when visiting Cadogan Clinic.

14 November 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your wonderful review, Nicola. We’re delighted to hear that your treatment with Dr. Sheth was successful and that his detailed medical reports have been so helpful for you. It’s great to know you felt at ease throughout your visits and well-supported by our wider team too.

We truly appreciate your trust in us and are glad to have been part of your care.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Was a patient of Dr Paolino and Cadogan…

Was a patient of Dr Paolino and Cadogan Clinic for the first time. Was very impressed with Dr Paolino's professionalism and thorough examination procedures. I have recently visited a renowned skin specialist in Beverly Hills who was not at all so thorough and meticulous and am so grateful that I was able to get into Cadogan and see Dr Paolino.

17 November 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing your lovely review, Mark. We’re delighted to hear that your first experience with the Cadogan Clinic - and with Dr Paolino - was so positive. Her thorough, meticulous approach is something we’re incredibly proud of, and it’s wonderful to hear this stood out to you.

We truly appreciate your kind words and the trust you’ve placed in our team.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

What a team 👌🏻

I recently underwent a mastopexy with Dr. Sarakbi I could not be happier with my experience so far. Although I am still in the recovery phase and waiting to see the final results, I already feel confident that I made the right choice.

From start to finish, Dr. Sarakbi and his team have been nothing short of amazing. They were warm, reassuring, and incredibly professional, and I felt supported and well-informed throughout the entire process. Every question and concern was treated with patience and care, which made a huge difference in calming my nerves and helping me feel confident going into surgery.

My recovery so far has been smooth, and I am already so pleased with the early results. I can’t thank Dr. Sarakbi and his wonderful team enough — their expertise and compassion have made this journey such a positive one. I would highly recommend them to anyone considering this procedure.

I also want to give a very special mention to Sarah Khalifa, Surgical Patient Advisor. From first enquiry to post-op recovery, she has been absolutely amazing. Sarah was always there to answer my questions, explain things clearly, and guide me step by step, no matter how big or small the concern was. She checked in with me, reassured me when I was nervous, and made sure I felt fully prepared before surgery and supported afterwards. Her kindness, patience, and genuine care made such a difference to my experience, and I truly can’t thank her enough.

Last but certainly not least both Nurses Vicki and Rachel were both very lovely, very attentive, reassuring and caring towards me at my post-op visits.

Thank you all 🫶🏻

22 October 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing such a wonderful review. We are delighted to hear how supported and reassured you felt throughout your journey with Mr Sarakbi and the team. It’s fantastic to know your recovery is going smoothly and that Sarah, Vicki, and Rachel were so attentive and caring - we’ll be sure to pass on your kind words.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

The Cadogan clinic is outstanding.

The Cadogan clinic is a wonderful clinic. All the staff are welcoming and caring. They exude professionalism and competence and this is person-centred care at its very best. Thomas Jacques is an outstanding surgeon. Not only is he at the absolute top of his profession, he is also really kind, caring and respectful. He listens with patience and genuine interest in achieving the best outcomes. Facing quite complex septorhinoplasty surgery, Mr Jacques is the very person you want as your surgeon. The nursing staff also deserve special mention. Monika took care of me pre and post-operatively. She was kind and reassuring and helped me get ready for my surgery whilst gently calming my pre-op nerves. She also took care of my needs post-op even to the point of helping with my taxi arrangements. I saw Nurse Vicki for my follow-up appointment 1 week later and again, she was caring, efficient and my splint removal was painless. I had arrived early and Vicki took me in ahead of my appointment time as she didn't want me to wait in a busy waiting room for longer than necessary. She was also so kind at the critical moment I saw the result of my surgery for the first time. This meant such a lot. In summary, I would strongly recommend the Cadogan Clinic to anyone considering medical treatment. Its services and staff are outstanding.

4 November 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind words and detailed feedback, Sue. We are thrilled to hear that you felt well cared for throughout your journey, from your consultation with Mr Jacques to your surgery and follow-up with Monika and Vicki. It’s wonderful to know that our team made such a positive impact on your experience - we’ll be sure to pass on your comments.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Professional and knowledgeable…

Professional and knowledgeable clinicians, clean settings. Would recommends.

8 November 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind review, Sophie! We’re so pleased to hear you found our clinicians professional and knowledgeable, and that you were happy with the clinic environment. We truly appreciate your recommendation and look forward to seeing you again.

Best wishes,
The Cadogan Clinic Team

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