Caleb & Brown Reviews 833

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I am a woman who, got into crypto 2 years ago. I heard about this company from Crypto Hulk (respected Youtuber on crypto), and he spoke highly of Caleb and Brown. This is one of the best decisions I h... See more

Rated 5 out of 5 stars

I was recently referred to C&B by a friend. I was a little apprehensive given the fact I've never worked with a broker when it comes to acquiring crypto. I had a very good conversation with Jackson wh... See more

Rated 5 out of 5 stars

Honestly, I cannot believe the level of service I have received from Caleb & Brown because it is so top level that it cannot be compared with anyone else. At every step of the way I have been guided... See more

Rated 5 out of 5 stars

I highly recommend Caleb &Brown. I have had nothing but a great experience with their team. Always fast, friendly and efficient with great customer service with 24/7 I just like to say thank to the t... See more

Company details

  1. Cryptocurrency Service

Written by the company

Caleb & Brown is the world's leading cryptocurrency brokerage. We help our clients buy, sell, swap, and safely store cryptocurrencies, with a 24/7 personal broker service. Our clients can reach their personal broker on the phone and email at any time. Our clients range from beginners needing assistance to buy their first cryptocurrency, to seasoned investors needing a professional service to make high value, complex trades. We put personalised service, education, and consumer protection at the heart of everything we do. We were founded back in 2016 and we now have over 24,000 clients in more than 100 countries, serviced by dedicated staff based in our offices in Melbourne, Sydney and London.


Contact info

You should know

4.7

Excellent

TrustScore 4.5 out of 5

833 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I highly recommend Caleb &Brown

I highly recommend Caleb &Brown. I have had nothing but a great experience with their team. Always fast, friendly and efficient with great customer service with 24/7 I just like to say thank to the team for all your incredible support and service!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

BEST DECISION I MADE

I am a woman who, got into crypto 2 years ago. I heard about this company from Crypto Hulk (respected Youtuber on crypto), and he spoke highly of Caleb and Brown. This is one of the best decisions I have made. They are knowledgeable, accountable, offer great products and provide excellent service. I have even referred friends and family to them because I believe they will be in good hands. If you enjoy speaking to a real person, who can help you with great service, valuable advice and help troubleshoot concerns versus, a computer, then this is the company for you.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

A Service Team committed to excellence

Honestly, I cannot believe the level of service I have received from Caleb & Brown because it is so top level that it cannot be compared with anyone else. At every step of the way I have been guided with the utmost care into getting my account set up and verified and I know it hasn't been easy to get me on board.

What an excellent team of service providers Caleb & Brown has employed to offer their clients a service that is second to none.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I was recently referred to C&B by a…

I was recently referred to C&B by a friend. I was a little apprehensive given the fact I've never worked with a broker when it comes to acquiring crypto. I had a very good conversation with Jackson when I called in. He was very knowledgeable in navigating me through the sign up process. If the rest of C&B is anything like Jackson, my confidence in them is quickly strengthening! Thanks Jackson!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

AN AMAZING COMPANY

I am so impressed on how quickly and thoroughly I get my questions and actions taken care of from all the Caleb and Brown staff…especially Paulo and Marx. They are so professional and they make me feel like I am an important client. They are so amazing to work with. Keep up the fantastic job!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Their Client Services are top notch and…

Their Client Services are top notch and I Love the Security especially when it comes to making withdrawals and them actually completing the test transaction and final transaction! And the confirmation that it is being processed and confirmed I am a big fan of too! They are much appreciated!

12 April 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst experiences I've had

One of the worst experiences I've had. I opened an account, completed verification, and emailed my assigned broker, Martin Nguyen, with a straightforward request for a quote and an explanation of their buying process. Instead, I received an unexpected, unsolicited phone call at 9:30pm — followed by a barrage of intrusive, inappropriate, and completely irrelevant questions. By the time the call ended, I had already decided I would never do business with them.
The questioning went well beyond any reasonable due diligence. It was It was probing, invasive, and entirely at odds with the foundational principle of this industry: privacy. The whole conversation with Martin was insufferable, smug, and condescending, and the overall experience left me genuinely uncomfortable.
I have no doubt their positive reviews are self-generated. Avoid.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Years and years of positive experiences…

Years and years of positive experiences with Caleb and Brown. I had to post another review because even when I screw something up they are fast to fix my errors 🤓. When the crypto market starts running up, you’re going to want a solid broker like Caleb and Brown. There is security in using professionals. Good luck on your journey. Peace and Grace

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and trustworthy

All team members I have met so far, from the brokers to their support team, have been the most friendly and fastest I have met in the industry so far. One can call them a n y time of the day, they work 24/7, they always are there for us clients, within seconds literally, the brokers help each other out and they have a great support team! Highly recommend! Very professional and trustworthy!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

I Love Caleb&Brown!

I Love Caleb&Brown!! I've been using them for about a year and a half now. Always prompt, and quick replies when I reach out! There has NEVER been an issue with my cash out request. I feel 100% safe with my assets un their custody!

1 April 2026
Unprompted review

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