I fell asleep waiting for my crypto withdrawal complete. My authorization code expired and had to get another one. Took a phone call and a couple emails to everything figgered ( women have figures )😍... See more
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See what reviewers are saying
Best Platform for Crypto Trading - Had a great Experience uploading my LLC Documentation, had 1 incident where I did not put my memo tag and they found my crypto ! (At the time I was completely... See more
I was pleasantly surprised how quickly Paulo Morejon, with Caleb & Brown, set up my series of Limit Sell Orders I sent him via email. He was super fast and that is the kind of service in which to expe... See more
Paulo was a great in helping us with a first time transaction. He made it seamless and there was no stress on our end. He responded quickly through email and executed our transaction request in no tim... See more
Company details
Written by the company
Caleb & Brown is the world's leading cryptocurrency brokerage. We help our clients buy, sell, swap, and safely store cryptocurrencies, with a 24/7 personal broker service. Our clients can reach their personal broker on the phone and email at any time. Our clients range from beginners needing assistance to buy their first cryptocurrency, to seasoned investors needing a professional service to make high value, complex trades. We put personalised service, education, and consumer protection at the heart of everything we do. We were founded back in 2016 and we now have over 24,000 clients in more than 100 countries, serviced by dedicated staff based in our offices in Melbourne, Sydney and London.
Contact info
Melbourne, Australia
- +18444946515
- support@calebandbrown.com
- calebandbrown.com
You should know
4.8
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 13% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful & Understanding
i cannot thank these people enough for their guidance and understanding. For someone like myself not knowing anything about investing. They walked me through every step and took their time with me so that i was comfortable and understood the process. Thank you James and George!!!
9 September 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Terry! It’s lovely to hear that James and Georgie took the time to guide you through everything and make sure you felt comfortable along the way. We’ll be sure to pass on your kind words to them both. Thanks for trusting the team!
These people are the Best!Customer…Great Company
These people are the Best!Customer service is fantastic.Quick to respond to all my needs.This is the most professional company I have work with in years.Keep up the good work!
9 September 2026
Unprompted review
Reply from Caleb & Brown
Thanks, John! That’s fantastic to hear. We’re so glad the team has been quick to respond and able to support you when you need us. We really appreciate the kind words and the five-star feedback!
Reply from Caleb & Brown
Thanks, Matt! We’re glad to hear you’ve felt well looked after by the team. We really appreciate you taking the time to share the feedback!
Outstanding customer service & support!
8 September 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Matt! We really appreciate it. Great to hear the team has been there when you’ve needed us!
Trust - Patience - Understanding - Knowledge
When I began investing in Crypto, Caleb & Brown were recommended to me by a colleague and friend. I found them to always be responsive and to provide me with patient service. When they pulled out of Europe due to changes in legislation, I was sad to see them go. That said, they were very helpful in transferring my crypto to its new home. Maria was the person who worked with me as we closed things out. She could not have been more professional. What I truly valued was the level of care she showed in completing process and ensuring I, with my 55 years of age understood precisely what was happening and why. Five stars for this company.
7 September 2026
Unprompted review
Reply from Caleb & Brown
Thank you, David, for such a thoughtful review. It’s certainly sad to lose valued clients like you due to the changes brought about by the new MiCA regulations, but we’re grateful that we could help make the transition as smooth as possible. We’ll be sure to pass your kind words on to Maria, who will be delighted to know her patience, professionalism and care made a difference. Wishing you all the very best for the future, David!
Georgie provided professional
Georgie provided professional, timely and thorough service. Thank you Georgie for an excellent job well done. Kudos! 👍🏼
7 September 2026
Unprompted review
Reply from Caleb & Brown
Thanks so much, Julio! We’ll be sure to pass this on to Georgie. It’s great to hear she provided professional, timely and thorough service. We’ll make sure she gets the kudos!
I'm in New Zealand and I'm sooo…
I'm in New Zealand and I'm sooo grateful for caleb and brown, they respond very promptly and nothing a problem....
I actually sleep better knowing I'm genuinely in amazing hands, thanks again
8 September 2026
Unprompted review
Reply from Caleb & Brown
Thank you so much, Dina! It’s wonderful to hear that the team’s prompt responses have given you that extra peace of mind. Knowing you can reach someone when you need to is so important, and we really appreciate you putting your trust in us. Thanks again for the kind words!
Milany gets it done
Milany was genuinely kind, patient, and understanding throughout our conversation. She took the time to truly listen to my questions and understand what I was asking before responding, which I greatly appreciated. Even when I asked the same question more than once, she remained patient and never made me feel frustrated or rushed. Her attentiveness and genuine desire to help made the entire experience much easier. I believe Milany would make an amazing broker for C&B because she already demonstrates the patience, communication skills, and care needed to build trust with clients. Shout out to the traders as well for their efficiency.
6 September 2026
Unprompted review
Reply from Caleb & Brown
Thanks so much, Samantha! We’ll definitely pass this on to Milany. She’ll really appreciate the kind words. It’s fantastic to hear that her patience, attentiveness and genuine care made your experience easier, especially when you had a few questions along the way. We’ll also make sure the traders get their well-deserved shout-out for keeping things moving efficiently!
Extremly accessable unlike any other…
Extremly accessable unlike any other platform that I know off. Even on a Sunday! Thanks guys!
6 September 2026
Unprompted review
Reply from Caleb & Brown
Thank you, Daniel! Great to hear you’ve found the team so accessible... even on a Sunday! We really appreciate the kind words.
Real people
Everyone has been awesome so far. I like the fact that you get to talk with a real person. The website seems easy enough to navigate.
5 September 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Mike! It’s great to hear you’ve had such a positive experience with the team. We know it can make a real difference being able to speak with an actual person when you need help, so we’re glad that’s been a highlight for you. And good to hear you’re finding the website easy to navigate too!
My account was supposed to be secure…
My account was supposed to be secure and safe but all of my XDC and HBAR has disappeared
2 May 2026
Unprompted review
The Best Crypto in town!
The Best Crypto in town!! 🙏
They are quick and you get to talk to real people !!
Thanks again 🙏
27 August 2026
Unprompted review
Reply from Caleb & Brown
Thank you! Quick service and real people—hard to beat that! We really appreciate the kind words and the support.
Extremely fast email question response…
Extremely fast email question response and then fast executed trade. Great crypto exchange/company. Very happy with entire team.
27 August 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Matthew! Fast answers and fast trade execution... great to hear the team delivered on both! We’re glad you’re happy with the experience and really appreciate the support.
Extremely happy with Caleb & Brown
Extremely happy with Caleb & Brown. I can email my agent anytime of the day and get a pretty quick response. I feel they are trustworthily in holding my assets.
26 August 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Moki! It’s great to hear you can reach your broker whenever you need and get a quick response. We’re especially glad you feel confident with your assets in our care. We really appreciate your trust!
Hello
Hello, yes I have been with Caleb and Brown for almost two years. I only have good things to say, they always respond within minutes and have great knowledge of the crypto space. Max helped me today with a trade and made sure my coins were allocated. Michael and his team are the best.
26 August 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Mark! Nearly two years with us is fantastic to hear. It’s great to know your broker, Michael, and Max from our Client Success team have both been there when you need them. We’re glad Max could assist with your trade and ensure your coins were allocated correctly. We really appreciate your continued trust!
I’ve been with C&B for a few months
I’ve been with C&B for a few months. Max and Jim have been very quick to make my trades for me. Done within a few minutes. They have both done a great job
25 August 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Joseph! Great to hear Max and Jim have been so helpful! We really appreciate you recognising their great work and look forward to continue working with you long into the future.
Piss poor at best!
18 August 2026
Unprompted review
Maria F is the best
Maria F was exceptional with her help in purchasing my XRP and then explaining that it was already in institutional custody. The entire experience was most satisfying.
25 August 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Andrew! Great to hear Maria made your purchase smooth and took the time to explain our institutional custody solution powered by Fireblocks. We’ll be sure to pass your kind words on to her!
I've been very pleased with the service…
I've been very pleased with the service I've received from Caleb & Brown. I recently requested a series of multiple XRP sell targets at different price levels, and Jackson Courtney handled everything extremely quickly and accurately. The orders were processed and appeared correctly in my portal shortly afterward.
Communication has been prompt, professional and helpful, and it's reassuring to know I can contact the team when I need assistance managing my account.
Excellent service from Jackson and the Caleb & Brown team. Highly recommended.
25 August 2026
Unprompted review
Reply from Caleb & Brown
Thank you, William! Great to hear Jackson handled your order quickly and accurately. It’s fantastic that everything was reflected correctly in your portal and that the communication has been prompt and professional. We really appreciate the strong recommendation and are grateful to have you as a client!
Hi to all,
Hi to all,
I appreciate the fast response from the team. Also feel a sense of security.
25 August 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Sandra! It’s great to hear the team’s responsiveness has given you that extra sense of security. We really appreciate your trust and kind words!
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