I fell asleep waiting for my crypto withdrawal complete. My authorization code expired and had to get another one. Took a phone call and a couple emails to everything figgered ( women have figures )😍... See more
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See what reviewers are saying
Best Platform for Crypto Trading - Had a great Experience uploading my LLC Documentation, had 1 incident where I did not put my memo tag and they found my crypto ! (At the time I was completely... See more
I was pleasantly surprised how quickly Paulo Morejon, with Caleb & Brown, set up my series of Limit Sell Orders I sent him via email. He was super fast and that is the kind of service in which to expe... See more
Paulo was a great in helping us with a first time transaction. He made it seamless and there was no stress on our end. He responded quickly through email and executed our transaction request in no tim... See more
Company details
Written by the company
Caleb & Brown is the world's leading cryptocurrency brokerage. We help our clients buy, sell, swap, and safely store cryptocurrencies, with a 24/7 personal broker service. Our clients can reach their personal broker on the phone and email at any time. Our clients range from beginners needing assistance to buy their first cryptocurrency, to seasoned investors needing a professional service to make high value, complex trades. We put personalised service, education, and consumer protection at the heart of everything we do. We were founded back in 2016 and we now have over 24,000 clients in more than 100 countries, serviced by dedicated staff based in our offices in Melbourne, Sydney and London.
Contact info
Melbourne, Australia
- +18444946515
- support@calebandbrown.com
- calebandbrown.com
You should know
4.8
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 13% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Regulations and Europe
Due to European regulations i was forced to withdraw all my assests before an certain time.
I was a bit late but the team helped met perfect!
My account was frozen but luckly the team helped me get it back!
Im greatfull!
Thankyou
27 July 2026
Unprompted review
Reply from Caleb & Brown
Hi Rick,
Thank you for taking the time to share your experience. We're really pleased our team was able to help you. Your patience throughout the process was greatly appreciated, and we're glad we could find a solution for you
You have been a valued client of Caleb & Brown, and we thank you for your support. We wish you well on your crypto journey.
At 76 years of age and being in crypto…
At 76 years of age and being in crypto for the last seven years it was wonderful experience of a whole team of Support that took their time and patient with me. I would certainly highly recommend anyone eligible.
27 July 2026
Unprompted review
Reply from Caleb & Brown
Hi Lloyd,
Thank you so much for your thoughtful review. Helping our clients feel confident every step of the way is what we're all about.
We truly appreciate your recommendation and your trust in Caleb & Brown. Thank you for your support, and we look forward to continuing to assist you on your crypto journey!
C&B's the best, nemmind the rest.
My experience with Caleb&Brown (about 2 years from start to now) has been as good as you can hope for. Every correspondence, answered and helpful. Every transaction, silky smooth and fast. I have a clear conscious in recommending anyone to this shining light in crypto. Top job Caleb and Brown. 5 stars.
27 July 2026
Unprompted review
Reply from Caleb & Brown
Hi Ghengis,
Thank you for such an incredible review and for trusting Caleb & Brown over the past two years. Hearing that every interaction has been helpful and every transaction has been smooth means a lot to our team.
Your recommendation truly appreciated, and we're grateful for your continued support. Thanks again for being part of the Caleb & Brown community!
Andrew is always very quick being…
Andrew is always very quick being concise about making trades. For me
thank you!
26 July 2026
Unprompted review
Reply from Caleb & Brown
Hi Brian,
Thanks so much for your review! We'll be sure to pass your kind words along to Senior Broker Andrew.
We really appreciate your support and thank you for choosing Caleb & Brown!
Sean and Jackson went above and beyond…
Sean and Jackson went above and beyond to activate my request for fiat transfer back to my NZ bank account from Aus. As it wasn't as straight forward as I had hoped, they promptly found a work around for me. Very professional and they operate with absolute attention to safety and security. You are in good hands with C & B.
26 June 2026
Unprompted review
Reply from Caleb & Brown
Hi Christine,
Thank you for taking the time to share your experience! We know that not every request is straightforward, so it's great to know their professionalism and commitment to keeping your funds secure gave you confidence throughout the process.
Your kind words mean a lot to us, and we'll be sure to pass your feedback on to Sean and Jackson. Thanks again for your support!
White Gloves Customer Service
So professional! From my first interaction with their phone app to my first trade, this firm has every angle of customer service covered! 24/7 white cloves service!
24 July 2026
Unprompted review
Reply from Caleb & Brown
Hi Mike,
Thanks so much for the fantastic review! It's great to hear that the team has been providing excellent service since your first day with us.
We really appreciate your kind words and your trust in Caleb & Brown.
Excellent Customer Service
Maria Fernandez and the customer service team were so helpful, kind and patient while navigating me through the transaction and completion process on the C&B portal. Impressive response time to emails. 5🌟's
23 July 2026
Unprompted review
Reply from Caleb & Brown
Hi Melissa,
Thank you for the great review! It's wonderful to hear that Maria and our Client Success team were able to guide you with patience and care.
We really appreciate your kind words and your 5-star recommendation. We'll be sure to pass your feedback on to Maria and the team. Thanks again for your support!
Both Jake and Milany from his down team…
Both Jake and Milany from his down team at Caleb and Brown were spectacular with their help. I'm almost 80 years old and needless to say Not computer savvy at all and they helped me many times through the process of creating an LLC Account.
They were extremely kind and patient.
Could not have done it without them
Please give them a Big raise!!
23 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you for your wonderful review, Claire! We are delighted our team provided such supportive service while helping you set up your LLC crypto account. We’ll be sure to pass on your kind words!
Assistance was excellent,communication…
Assistance was excellent,communication was great.Got the job done with help and confidence from Caleb and Brown team!!
Thankyou
23 July 2026
Unprompted review
Reply from Caleb & Brown
Hi Neville,
Thanks so much for taking the time to share your experience! It's great to hear that our team provided excellent support.
We really appreciate your kind words and your trust in Caleb & Brown!
100% satisfaction with swift response…
100% satisfaction with swift response time by support agent Nick Foster!
21 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you for your fantastic review! It's great to hear that Nick was able to deliver the level of support you were looking for. We're looking forward to continue working with you on your crypto journey.
The customer service is top notch they…
The customer service is top notch they respond day or night. They respond pretty quickly and accurately. They have a very caring nature.
21 July 2026
Unprompted review
Reply from Caleb & Brown
Hi Kimberley,
Thank you for your great review! It is awesome to hear that you've had such a positive experience with our team.
We truly appreciate your kind words and your trust in Caleb & Brown. Thank you for your support!
I was assisted by my broker Marx and…
I was assisted by my broker Marx and his team. I was forming an entity to trade crypto. We ran into a few glitches, but Marx and his team ironed out the wrinkles as we gathered the proper documentation to verify the entity and establish the entity account. Overall excellent experience--this is my go to crypto brokerage hands-down!
Chris
21 July 2026
Unprompted review
Reply from Caleb & Brown
We are glad Marx and the team could help get your crypto entity account established. We truly appreciate your trust and look forward to supporting your crypto journey.
Maria Fernandez was amazing to work…
Maria Fernandez was amazing to work with. She answered all of my emails and found a solution in minutes! Love my team.
20 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you for your lovely review, Becky! It's fantastic to hear that Maria was able to help you quickly. We'll be sure to pass along your kind words to her. We're so glad you love your team, and we look forward to continuing to support you!
Really outstanding customer service
Really outstanding customer service. They react promptly and they are really interested in the success of their customers.
Thanks for your help and I wish you ongoing successs.
Best,
Tanja
20 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you so much for your thoughtful review, Tanja! It means a great deal to know that our support and commitment to your success have made such a positive impression. We look forward to being part of your crypto journey for years to come.
I’m not very computer literate
I’m not very computer literate, but Caleb & Brown has really helped me out with every answer and everything. I didn’t understand using my app. So far so good and I’m gonna try different stuff to get more comfortable with them.
6 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you for your kind review, Robin! We're so pleased to hear that our team has been able to support you and answer your questions along the way. The crypto space can be difficult to navigate at times, so we're glad you've felt supported. We're always here whenever you need us!
Amazing experience with a Caleb & Brown…
Amazing experience with a Caleb & Brown for the last 2 years!!!
18 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you for the great review, Richard! We're looking forward to continuing to work with you for many more years to come.
everytime i contact them through email
everytime i contact them through email. They’re always quick to respond and get down whatever you’re asking to get done! great ppl/Team to work with!
18 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you for your kind words, William! We're pleased to hear that our team has consistently been quick to respond and help whenever you reach out. We truly appreciate your support and look forward to continuing to provide you with the service you deserve.
I recently had the pleasure of working with Martin from Caleb & Brown
I recently had the pleasure of working with **Martin at Caleb & Brown**, and I wanted to recognize the outstanding service he provided.
Martin assisted me with executing two cryptocurrency trades today, and the entire experience was smooth, professional, and stress-free. He was knowledgeable, patient, and took the time to ensure everything was handled accurately. His communication was clear, and I always felt informed and confident throughout the process.
In an industry where trust and professionalism are essential, Martin demonstrated both. His attention to detail and commitment to excellent customer service made the experience exceptional.
I sincerely appreciate his assistance and would highly recommend Martin and the Caleb & Brown team to anyone looking for professional guidance with their cryptocurrency investments.
Thank you, Martin, for your outstanding service. It is truly appreciated!
Charles Albarran
18 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you so much for your thoughtful review, Charles. We're thrilled to hear that Senior Broker, Martin, made your trading experience smooth, professional, and stress-free. We'll be sure to share your kind words with him.
Thank you for your trust and recommendation, and we look forward to supporting you again in the future!
Been with Caleb and Brown for a few…
Been with Caleb and Brown for a few years. Excellent customer service! Try finding this at the large exchanges. You won’t!
18 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you for being with Caleb & Brown for the past few years! It means a lot to hear that our customer service has stood out to you. We truly appreciate your loyalty and look forward to continuing to support you on your crypto journey.
Thanks very much to Paulo Morejon from…
Thanks very much to Paulo Morejon from the US East Coast Office. Outstanding service!
Thanks,
Greg S
15 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you for your kind words, Greg! We're delighted to hear Paulo Morejon provided outstanding service. We'll be sure to pass along your feedback to him and the team. We appreciate your support!
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