I fell asleep waiting for my crypto withdrawal complete. My authorization code expired and had to get another one. Took a phone call and a couple emails to everything figgered ( women have figures )😍... See more
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See what reviewers are saying
Best Platform for Crypto Trading - Had a great Experience uploading my LLC Documentation, had 1 incident where I did not put my memo tag and they found my crypto ! (At the time I was completely... See more
I was pleasantly surprised how quickly Paulo Morejon, with Caleb & Brown, set up my series of Limit Sell Orders I sent him via email. He was super fast and that is the kind of service in which to expe... See more
Paulo was a great in helping us with a first time transaction. He made it seamless and there was no stress on our end. He responded quickly through email and executed our transaction request in no tim... See more
Company details
Written by the company
Caleb & Brown is the world's leading cryptocurrency brokerage. We help our clients buy, sell, swap, and safely store cryptocurrencies, with a 24/7 personal broker service. Our clients can reach their personal broker on the phone and email at any time. Our clients range from beginners needing assistance to buy their first cryptocurrency, to seasoned investors needing a professional service to make high value, complex trades. We put personalised service, education, and consumer protection at the heart of everything we do. We were founded back in 2016 and we now have over 24,000 clients in more than 100 countries, serviced by dedicated staff based in our offices in Melbourne, Sydney and London.
Contact info
Melbourne, Australia
- +18444946515
- support@calebandbrown.com
- calebandbrown.com
You should know
4.8
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 13% of negative reviews
Typically replies within 2 weeks
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Maria Fernandez was very prompt and…
Maria Fernandez was very prompt and helpful in resolving my transfer issues.
6 August 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Sal! We're glad Maria was able to quickly get your transfer issues sorted. We really appreciate your kind words!
i AM HERE IN FLORIDA USA AND HAVE TRIED…
i AM HERE IN FLORIDA USA AND HAVE TRIED SEVERAL TIMES TO REACH THEM BY PHONE BUT NO ANSWER; TRIED EMAILING THEM AND RAN INTO ROADBLOCKS WITH THAT.
5 August 2026
Unprompted review
Reply from Caleb & Brown
Hi Rose Ann,
Thanks for flagging this. We've checked our systems and can't find an account under this name, and we have no record of missed calls or emails from you.
Could you please reach out to us directly at Support@calebandbrown.com so we can help sort this out? We'll be able to assist much faster once we can locate your account details.
Max was incredibly helpful
Max was incredibly helpful! I did my first wire transfer ever and they held my hand through the process and quickly deposited my funds into my account. Also, I’ve never had a broker that feels like I’m talking to a friend about investment strategy. And I’ve spoken to at least three different people and this is their culture over there, not just one person.
4 August 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Miguel! This is great to hear. We're thrilled Max and the team made it easy and felt more like friends than brokers. That's exactly the experience we aim for. We appreciate you choosing us!
Excellent consumer service ‼️
4 August 2026
Unprompted review
Reply from Caleb & Brown
Thanks for the kind words! We appreciate your support!
Unbelievable service
Unbelievable service. This team is absolutely amazing. In a world where real human interaction is quickly becoming a thing of the past, it’s nice to know that you can pick up the phone or send a quick email to your broker and just get stuff done painlessly. If you are serious about your custody and like having a guaranteed offramp when the exchanges get overwhelmed, Caleb & Brown is the ticket.
4 August 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Kevin! Real people, quick responses, and getting things done without the runaround... that's what we love to hear! We really appreciate the kind words and your trust in Caleb & Brown. We look forward to continuing to be there with you on your crypto journey.
Exceptional Customer Service
I love the fact that I have a personal broker and that you can speak with a live person in customer service.
3 August 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Lawrence! Having a personal broker and real people just a call away is what we're all about. We're glad you're enjoying the experience!
There was a misstep with transferring a…
There was a misstep with transferring a digital asset, I contacted Caleb and Brown via e-mail and it was taken care of. Very impressed with the outcome.
2 August 2026
Unprompted review
Reply from Caleb & Brown
Thanks for sharing! We're glad our team could quickly sort out the transfer issue and get everything back on track. We really appreciate your trust!
Couldn't get customer service and…
Couldn't get customer service and promptness anywhere else.
3 August 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Elvira! We love hearing that our customer service and responsiveness stood out. We appreciate you choosing Caleb & Brown!
Once we spoke on the phone
Once we spoke on the phone, my stress was no more. They answered all my questions and eliminated all my concerns.
29 July 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Alex! We're so glad we could put your mind at ease. That's exactly why we're here - thanks for trusting us!
Great people
I have to admit, I’ve been really sketchy about using institutional custody, but after working with James and his team the whole process was very easy. Their response time with emails is excellent. I will continue to keep working with Caleb and Brown
Thanks
31 July 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Ronnie! We're so glad James and the team could turn that initial skepticism into confidence. We appreciate your trust and can't wait to keep working with you!
Very quick on reply
Very quick on reply. Orders filled in a fast fashion
31 July 2026
Unprompted review
Reply from Caleb & Brown
Thanks, Michael! Fast replies and fast fills - that's exactly what we aim for. We appreciate your support!
It all started with an email and ended…
It all started with an email and ended with a phone call. Jake did an awesome job, made me feel comfortable, and I truly appreciated it. The company is a global giant that can be trusted.
30 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you for your wonderful review, Mondoe! We're always happy to jump on the phone and speak with our valued clients. We really appreciate your trust and are grateful for your kind words about our team.
I am very very impressed with Caleb and…
I am very very impressed with Caleb and Brown especially Michael Stojanovski’s team!!!!!! One of his team member Paulo Morejon did an excellent job assisting me in my transaction.
Once again thank you!
Lisa G.
30 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you so much for your kind words, Lisa! It's fantastic to hear that Paulo provided such excellent support and that Michael's team made such a positive impression. We'll be sure to share your feedback with them both. We truly appreciate your trust and support!
My experience with Milany today was…
My experience with Milany today was exceptional. She was quick, friendly and most helpful. I wish more customer service teams had people like Milany. 5 Stars!
30 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you for your wonderful review, George! It's great to hear that Milany made such a positive impression through her service. We'll be sure to share your kind words with her. We really appreciate your support!
I was impressed with Milany Shofany in…
I was impressed with Milany Shofany in customer service.
I had an inquiry and she responded quickly and professionally. The issue was resolved with minimum confusion on my end.
Give that woman a raise please.
23 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you for the fantastic review, Pager! We're so pleased to hear Milany provided such prompt and professional support and made the process so straightforward for you. We'll be sure to pass along your kind words - and your suggestion!
There is not a better custody account…
There is not a better custody account you can have.
Period
29 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you, Xavier! That's a huge compliment - we're honoured to have earned your confidence. We look forward to continuing to provide you with the high standard of service you expect.
C&B great customer support
Matthew,
Client Success Specialist with Caleb&Brown, just made my whole customer experience wonderful! Very quick responses and got things squared away for me with my account straight away. I was a bit anxious going into this but now I am feeling really good! Thanks!
29 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you for your wonderful review, Kathy! We're pleased to hear that Matthew was able to put your mind at ease and resolve everything quickly for you. We'll be sure to share your kind words with him. Thank you for trusting Caleb & Brown!
Crypto invest
CnB just do it there is no rite or wrong time to invest in crypto ... but if there was a rite time thats now i like them because if you have a problem its fixed real quick...i will be giving them 11 outa 5 stars lol
29 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you for the awesome review, Clint! We're thrilled to hear you've had such a positive experience and that our team has been able to resolve any issues quickly. An 11 out of 5 stars definitely makes us smile - thanks for your support!
I absolutely love Caleb & Brown the…
I absolutely love Caleb & Brown the platform is easy to use and the support staff are great. You write and email or call and there is always a very knowledgeable person there to help. I have used other platforms but Caleb & Brown is by far the best!!!
28 July 2026
Unprompted review
Reply from Caleb & Brown
Thank you for the fantastic review, Eric! Hearing that consider Caleb & Brown the best means a lot to us. We truly appreciate your trust and support!
Thanks for the help
Thanks for the help, especially to Maria, who was patient, professional, and kind.
27 July 2026
Unprompted review
Reply from Caleb & Brown
Hi Salvatore,
Thank you for your kind review! We're so pleased to hear that Maria was able to assist you. We'll be sure to pass your lovely feedback on to her.
We really appreciate your support and thank you for choosing Caleb & Brown!
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