Call Assist Reviews 

I had a broken altenator pulley first thing in the morning on school run. Got stranded. The rescue operator arrived within a hour, as promised, diagnosed the issue correctly and then towed my car to the nearest garage that would accept the repair. All with no fuss and complete professionalism and expertise. Cannot recommend highly enough. Costs much less than big names like AA or RAC or Greenflag, but provides a A-class service nonetheless.

Absolutely brilliant. First time using the app but it worked brilliantly. Cant fault it.

I found my experience very good, I would have given 5star but I had to wait 3hours for the tow truck which normally wouldn't be to much of an issue but it was 12am before it arrived and being a 72 year old woman with health issues and being alone I found it quite daunting, but otherwise the recovery man was very apologetic and very polite. So thank you to all.

This review is slightly different to the rest, I am an established employee (Steve H) working at the company for over ten years now, and I can honestly say we all try our best to help anyone in need. Not everything is perfect, that is life after all, however we have a comprehensive setup of supervisors and managers etc and because of our experience and good communication we all come together to get the job done for the customer.

Five stars for a company that will always go above and beyond as a team to help its customers and team members alike. Good communication and a really friendly team - thank you Call Assist:)

Repair man diagnosed alternator intermittent failure and helped me arrange a repair. I broke down on a busy road and managed to roll and push the car to safety and then get it restarted and drove home. When I found out, the following morning, that the garage would not help for a week I phoned StartRescue as a non-urgent text and they sent someone from CallAssist within a couple of hours. The repair man could not have been more helpful and polite. He diagnosed my problem as a failing alternator even though the voltage output was satisfactory when he tested it. He could smell the burning and fit it to my story of what had happened. He had a suggestion for a mobile mechanic and shared his contact details with me. The mobile mechnanic sourced a refurbished alternator and fitted it by early afternoon of the day when I started the call to StartRescue in the morning

Excellent customer service.
Gave me a time estimate would highly recommend.

Technician communicated well, arrived on time, was prompt and very competent to identifying the fault. He was both courteous and helpful giving prompt advice and getting me in the road again . I was left very impressed .

They were very swift and helpfulful in the recovery.

I was very happy with the time they took and the help and advice given.

Very easy to use app. Updates all the time on the app and could track the recovery trucks journey. Call from driver on the way giving eta as well. Very pleased with quick recovery arrival as dark and very cold and elderly lady on my own apart from my dog. Soon got me started and on my way and follow up call by start to see that I got home ok

When had a flat tyre from home a recovery truck arrived in just over an hour and I was telephoned to update me on when they would arrive. Great service.

My car was involved in an accident and I called upon start Rescue for the first time in many years of diligent membership, I was not disappointed.

within the hour my car was transported home by a very friendly and customer orientated recovery operator. I cannot thank him enough!

Thank you for a pleasant experience.

R Khan

using their app made recovery easy and straightforward

Excellent service, quick auction efficient even escorting me too a recommended garage to get a new tyre at a reasonable price.

They came out quickly on a Saturday morning after I got a puncture on the motorway. I had managed to just get off the motorway into a layby on a secondary road but still felt vulnerable. The technician was confident and quickly changed the wheel to the emergency saver wheel, having first ensured it was fully inflated. He advised me on where I may be able to get a new tyre nearby. Great service!

Everything was on time, staff on the phone was very polite and professional, the recovery driver same very professional and try to help

First time using Call Assist. Was impressed that l was able to speak to someone, did have to ignore the "we can do it all through the text " A different service to the AA and RAC. Not sure if l was lucky but from call to service truck arriving was all done within about an hour and a half. About an hour later I got a from Call assist to check I was back on the road. That never happened with AA or RAC. So a refreshing change.

I recently had to call Start Rescue (Call Assist) when my car broke down, and I was really impressed with their service. From the moment I called, the team kept me updated regularly, calling every 15 minutes to make sure I was safe. Although the wait for the recovery vehicle took a bit longer than expected due to rush hour traffic, I was kept fully informed throughout.

The recovery driver was professional, respectful, and ensured I got home safely when my local garage was closed. When I later called to arrange recovery to my local garage (which is in quite a tricky spot), there was no hesitation — the team followed the garage’s instructions carefully and made sure my car was delivered safely.

Every interaction with Start Rescue was professional and courteous. While I personally didn’t need the frequent update calls, I can see how others might find them very reassuring. Overall, a really positive experience — thank you to the whole team for their excellent service and support.

Excellent, caring and efficient service. I was surprised by how quickly my call was dealt with and how quickly the breakdown company arrived.

Responded promptly, and came within the hour, exactly when they said they would.