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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the masks for their effectiveness in providing protection against various airborne particles, including dust, allergens, and viruses, significantly improving breathing and overall well-being. People frequently highlight the high quality, comfort, and durability of the masks, noting their soft materials and good fit. The customer service is also often described as superb, with many appreciating the prompt and helpful responses, especially when addressing sizing issues or order problems. However, some customers were dissatisfied with the product and service. Specific concerns include masks being too large or difficult to breathe in, issues with ear loops, and problems with masks not fitting as expected despite using size guides. A few people reported receiving expired or defective masks, with some expressing concerns about the condition of the received items, and experienced slow or unhelpful customer service when trying to resolve these issues. Additionally, some customers faced delays in delivery or did not receive their orders at all.

What people talk about most

Product

People report ambiguous experiences with the product. Many reviewers praise the masks for their quality,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the high quality,... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report quick processing and receipt of... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers report negative experiences, citing... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers were pleased with prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to use website, product received within week of order. Used size guide which gave me Medium, front mask fits fine but ear loops little too big so occasionally slips.. Have noticed improvemen... See more

Company replied

Rated 4 out of 5 stars

I have always found Cambridge masks to be very good and prompt service. However I find that people, including a family member, find it harder to get XL masks. If they are lucky enough to get one then... See more

Company replied

Rated 4 out of 5 stars

The company, price, shipping, etc. are all great but the masks are terrible. They're too large for the indicated sizes and VERY hard to breathe in. The inhalation resistance is far too high to be us... See more

Company replied

Rated 4 out of 5 stars

The mask did help with my hayfever last weekend. However, it doesn’t fit as well as I had hoped. The ear loops are quite long and it doesn’t fit over the nose as well as I expected.


Company details

  1. #4 of 7 best companies in Medical technology manufacturer

Written by the company

Cambridge Mask™ is a fashion friendly pollution solution developed using military grade technology. The range of fun and friendly patterns come in sizes and styles to suit the whole family. The PRO masks last for 3-6 months, making them a highly cost effective longer-term solution. The BASIC masks perfectly fit for the warm environment.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Happy with Cambridge Masks since 2021

We’ve been using Cambridge masks since about 2021 without any major problems. The masks are always great and last a long time. We only had an issue one time with them arriving with the elastic all messed up (it was clearly only on a specific batch of a specific mask design), but Cambridge Masks was excellent about sending replacements, and going through the claim procedure was easy peasy.

I guess I have two minor issues that I’d love to see addressed in the future:
1) Comfort/design: My partner and I often talk about how we wish the ear loops were of a just slightly thinner material since it can put a lot of pressure on the ears with all that bulk. Which then leads to more adjusting to keep a good seal etc.

2) Shipping: Cambridge Masks doesn’t ship to Germany or Austria anymore (and possibly some other but not all European countries). I can understand why — I presume it’s the German packaging regulations that made them stop — but it’s really annoying and cumbersome that I have to order to my friends in the UK or US and then have them ship me the order from there.

27 September 2024
Unprompted review
Rated 4 out of 5 stars

Great quality masks, stock issues

Great quality masks, good value for money and keeps us safe, but they have stock issues. I keep buying because the masks are good and fit well because they are adjustable. However, last year my order got lost and they weren't very helpful about it, what I ordered was no longer in stock and I waited for it to come back in for a replacement, but eventually waited so long that I got a replacement of a different product instead because they never have the black valveless masks in stock and they still haven't had them in stock since then so that was frustrating. Overall a great company that makes great quality masks, but they need better stock planning.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

I have bought masks from this company several times, from the early days of the pandemic. They kept me safe while working with lots of people.
The dispatch is super-fast dispatch, every time.
The designs continue to improve, really helping in feeling more comfortable in being the one person wearing a mask.
The nose foam and back-of-the-head band make them fine to wear for many hours.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Masks with Superior Quality and Style

I purchased multiple CMC masks over the past couple of years because their quality and performance is excellent, the best I found after searching long and intensively. They also come in many different cool patterns, and different sizes. Yes, of course, they are not cheap but quite often CMC offers great sale events. The only slight negative point I find, is their relatively thick ear strap. However, CMC provides an extension accessory to hold the mask in place behind the head. - All in all, I highly recommend these masks to any one being concerned about air pollution and air-born infections.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Best masks!

I researched masks at the start of the Covid pandemic and have been a loyal customer since, recommending them to all my family and friends, many of whom now use them too. I work in education and travel a lot, to this day I have avoided Covid thanks to your masks - they are fantastic, easy to wear and breathe in - absolute winner!

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Filters out perfumes and tabbaco smoke

I bought these masks as I am recieving chemotherapy.

Apart from the risk from sick patients, I am also perfume reactive with an anaphylactic reaction having previously caused a T.I.A. which has left permanent damage.

Most airborne pollution will trigger an asthmatic response.

These masks work fine, I just need to figure out how to eat and drink with it on then I can take the wife out to dinner!!

30 October 2024
Unprompted review
Rated 4 out of 5 stars

As someone that has a damaged immune…

As someone that has a damaged immune system from cancer, a good mask is a must. I and my wife each have several of the valved masks. They are quite easy to wear although we do find the extra strap a must. They filter effectively and breathing is easy. I would observe that during the summer They can get damp and have a small amount of dye transference.

2 July 2024
Unprompted review
Rated 4 out of 5 stars

Great mask to wear

I have several of these Masks as I suffer from an autoimmune condition. They are confortable to wear and I feel they offer me the protection I need to be able to go out and about, particularly when in busy indoor places.
I always wear one in the airport & on the plane and feel it gives me good protection in such a confined space.
I like the fact it's adjustable and great colour choices if you want to be bold.
My only criticism is sizing, but that's more my face shape than mask shape, as I'm between a medium and a large for a perfect fit

1 December 2023
Unprompted review
Rated 5 out of 5 stars

I've been using Cambridge masks for…

I've been using Cambridge masks for years and they are the only ones worth buying. They are as comfortable as a mask can be and the materials used are excellent. Good range of colours and sizes with a choice of valved or un-valved. I sometimes try others (with nano-technology or allergy filters) to combat the reek of artificial fragrance that is everywhere nowadays but they are poor compared to the Cambridge although perfume can still be smelt with the Cambridge it is still better than the others. If the guys at Cambridge masks could come up with a filter fine enough to stop fragrance molecules it would be literally life-changing! Thank you.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Great for allergies

I am allergic to chemicals such as perfume, and everywhere seems to smell of it with all the tightened cleaning procedures since covid. I walk onto a bus or train and start coughing - unless I am wearing my Cambridge mask. The mask does a great job of keeping my breathing safe from nasty irritants.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic protection

My masks are absolutely fantastic for protecting me - I picked up my first mask during covid and its been a solid protection ever since. I love how many designs there are and how i'm able to stay healthy on flights and travel. I've worn mine for 90% of a flight (outside of eating food) and whilst the 6 other people i was travelling with got covid, me, who was wearing a mask managed to escape.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Literal life saver

I was seeing an immunologist and he recommended Cambridge masks and my first arrived just in time for the first covid lockdown.

These have quite literally been a life saver for me. I was identified as clinically vulnerable to covid and told to shield. However, my health was so bad I kept having to go into hospital during the pandemic either for appointments or as an emergency. Being an emergency and with the pressures in the hospitals we were often kept in a bay in A&E for days using the same porters etc as covid patients and even accentently walking through the covid bays. My Cambridge mask literally saved me and I remained covid free. I now wear to the doctors surgery as I always caught a cold there and even braved my first concert with my Cambridge mask and was the only one of our group not to pick up a virus. It's actually liberating. They are comfortable and easy to use and the vent helps me alot as I'm asthmatic.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Love these masks.

Love these masks.
I have one with me whenever I go on public transport or visit crowded places.
I have experienced less colds and flus than before I started wearing Cambridge Masks.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Superhero on a quest for the ultimate protective mask

I have a compromised immune system, and with my condition, every sneeze and cough in the vicinity feels like a battle cry against my fortress of health. Add COVID to the mix, and I’m practically a living magnet for anything microscopic and unfriendly. In my quest for protection, I tried magic capes, amulets, and even a helmet I found at a Renaissance fair, but alas, these defenses were simply no match.

Then one day, while swooping through the air (as one does), I decided to take a detour over Cambridge University. Surely, if any place held the secret to my ultimate mask, it was the esteemed halls of academia. I needed a mask with the strength of a thousand warriors, an impenetrable force field so tough that COVID would bounce off it like a tennis ball against a wall!

It was there I discovered the Cambridge PRO Mask – no ordinary mask, but a marvel of British Military Filtration Technology. I could practically feel the shield snap into place as I read: “nearly 100% of pollutants and viruses filtered,” “lab-tested British filtration,” “lightweight and breathable.” My eyes sparkled at the thought of adjustable ear toggles – the real MVPs of snug fit!

From the moment I donned my Cambridge Mask, I was transformed. No more dodging airborne villains or ducking behind bushes at the slightest whiff of a sneeze. Now, not only am I safe, but I can soar through city smog without a second thought, gliding above pollen clouds and swatting away pollutants with ease. This mask, forged with brilliance and backed by science, has become my trusty sidekick.

Thanks to Cambridge Mask, I am now ready to protect the world – or at least my health – one safe breath at a time.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Easy mask to wear.

Tried different masks, so far, cambridge mask is the most comfortable & easy to breath mask I tried. I have been using this mask from the start of covid, I am still using it now.

30 October 2024
Unprompted review

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