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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the masks for their effectiveness in providing protection against various airborne particles, including dust, allergens, and viruses, significantly improving breathing and overall well-being. People frequently highlight the high quality, comfort, and durability of the masks, noting their soft materials and good fit. The customer service is also often described as superb, with many appreciating the prompt and helpful responses, especially when addressing sizing issues or order problems. However, some customers were dissatisfied with the product and service. Specific concerns include masks being too large or difficult to breathe in, issues with ear loops, and problems with masks not fitting as expected despite using size guides. A few people reported receiving expired or defective masks, with some expressing concerns about the condition of the received items, and experienced slow or unhelpful customer service when trying to resolve these issues. Additionally, some customers faced delays in delivery or did not receive their orders at all.

What people talk about most

Product

People report ambiguous experiences with the product. Many reviewers praise the masks for their quality,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the high quality,... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report quick processing and receipt of... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers report negative experiences, citing... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers were pleased with prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to use website, product received within week of order. Used size guide which gave me Medium, front mask fits fine but ear loops little too big so occasionally slips.. Have noticed improvemen... See more

Company replied

Rated 4 out of 5 stars

I have always found Cambridge masks to be very good and prompt service. However I find that people, including a family member, find it harder to get XL masks. If they are lucky enough to get one then... See more

Company replied

Rated 4 out of 5 stars

The company, price, shipping, etc. are all great but the masks are terrible. They're too large for the indicated sizes and VERY hard to breathe in. The inhalation resistance is far too high to be us... See more

Company replied

Rated 4 out of 5 stars

The mask did help with my hayfever last weekend. However, it doesn’t fit as well as I had hoped. The ear loops are quite long and it doesn’t fit over the nose as well as I expected.


Company details

  1. #4 of 7 best companies in Medical technology manufacturer

Written by the company

Cambridge Mask™ is a fashion friendly pollution solution developed using military grade technology. The range of fun and friendly patterns come in sizes and styles to suit the whole family. The PRO masks last for 3-6 months, making them a highly cost effective longer-term solution. The BASIC masks perfectly fit for the warm environment.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

An N99 mask you can Trust!

For yrs now I have trusted Cambridge in protecting my health and it has never let me down. I have a Primary Immunodeficiency and other complex health issues, so it is vital that I have proven, test & rated mask that completely seals around my face. You can fully adjust/snug these masks to fit your face. Unlike the flimsy N95 hospital masks that protects other from you, not protects you from others. My Immno Specialist referred these masks to me 8+ yrs ago & I still continue to trust & use these to this day. I also love that they are reusable & washable. I always ensure to have 2 on hand. Thank you for continuing to make these Excellent masks that do more than just stopping dust❣️

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Comfortable and Effective!

I have an airborne food allergy to citrus fruits. I wore my Cambridge mask for the first time for air travel and it made my experience so much better. I was able to be near people drinking beverages that send me into anaphylaxis, walk by bars, etc, safely! I also wear it to pick up my daughter when her school has served oranges or mangos.

I have a face that's too small for most adult masks and too large for children's masks - the teen size was perfect for me. It was also very comfortable to wear, and I wasn't stuck breathing my own air like with other masks. Also did not acquire acne like when I've traveled with other masks on.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Tried other masks came back to these

I wore these Cambridge masks the whole time during the pandemic, along with the shots I was the only one in my neighborhood and circle who did not get sick. They are comfortable and wash nicely,

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Simply the best.

I’ve been a devoted customer for over 6 years and wear Cambridge masks daily due to allergies, environmental sensitivities and being immune-compromised. I’d be totally lost without them! They seem to be the only N95’s on the market that don’t irritate my skin. They’re as comfortable as masks can be and the consistency in quality / durability makes me feel safe. Getting to choose from a variety of different colours / stylish patterns makes this medical necessity of mine much less of a chore.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

I wore this mask throughout the…

I wore this mask throughout the pandemic, taking public transportation with homeless sitting around me, riders coughing loudly: never got Covid.

So I still wear it on public transportation. And, no Covid.

I love that it's washable so it's not just a throwout waste. And very adjustable.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

MCAS, MCS and autoimmune

I have autoimmune conditions and have MCAS and MCS. It makes it almost impossible to leave the house due to exposure to smoke, chemicals and allergens. These masks, with their unique filter technology, have allowed me to leave my house to work, shop, socialize and travel. I would literally be housebound without them.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Great Quality

They are the only reusable N99 masks I trust for my severe environmental allergies. Lots of sizes to choose from.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

These are excellent masks

These are excellent masks. I have a small face and wear glasses and other masks were not a good fit. Cambridge masks fit perfectly and work really well with my glasses. Great designs too so I have a selection so my mask can suit the occasion or my mood. I can wear them comfortably for 9 hours. The service is always good with speedy delivery. Thank you

30 October 2024
Unprompted review
Rated 4 out of 5 stars

I really like these masks and have been…

I really like these masks and have been using them since the pandemic. I feel more confident on the underground and on main roads knowing I’m not inhaling too much pollution.

The major problem with them is that the nose foam comes off when they are washed and they don’t provide a spare.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Cambridge masks are the best I have found!

I started buying Cambridge masks in late winter 2022, and they have been my go-to mask ever since I first tried them! I had used several different N95 and KF94 masks before, but these are so much more comfortable and better-fitting.

They are highly adjustable with the headband and the loops on the lower edge (I get them adjusted to my face, then knot and trim off the ends for a neater look).

I have a family member who is severely immune compromised, and I can wear these masks anywhere feeling confident that I won't be bringing home Covid, Influenza, RSV or even a common cold. And, I can be outside for hours during pollen season and not have my allergies kick up!

The different fabric prints are great--I can accessorize practically any outfit. I have even been complimented on the mask designs!

I highly recommend these masks for daily use for anyone looking to stay healthy from viruses and allergies.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

I love Cambridge masks

I love Cambridge masks! They are so comfortable. I wear mine into places (grocery shopping, post office, doctor visits,etc) but also for any tasks that could use a bit of relief for my nose... dealing with stinky compost, raking and blowing leaves, biking and you never know what you'll encounter (cloud of gnats in the evening...) AND, we did a fit test with the bitter spray, and for me, my preferred size M passed every bit of the test. Great patterns, and I love that I can gently wash and hang dry, rather than the frequent waste of N95s.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Cambridge Masks Let Me See People In Style

I absolutely love Cambridge Masks. They are so comfortable, so stylish, and so protective for me. I'm immunocompromised, so I have to continue to mask while others have left masking behind. I have been in close contact with known sick cases and have not gotten sick myself, and people compliment my fun mask selection all the time. Bring back the Halloween mask!

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Effective and comfortable

Definitely the best reusable masks I've found. They fit snugly and remain comfortable, but the filter means it's still easy to breathe.
Good value for money too.
I wear them on public transport, not just to protect against covid but colds and flu as well.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

The Best Masks, Excellent Quality with great customer service

These masks are made with excellent quality and are covered with a 1 year warranty incase the mask breaks due to a manufacturer error.
Their customer service is Amazing and get back to you very quickly and fix the problem in days.
I have a health condition that I have to wear a mask anytime I'm outside or around fragrances. These masks work great and have beautiful designs.
I Highly recommend these masks to everyone I meet!

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Wearing Cambridge Masks since before COVID!

I've worn Cambridge Masks for years. They are the best in terms of comfort and durability, especially with the headstrap provided. There are a ton of designs, in addition to the plain/simple ones, and they're easy to wash if needed. Thank you from someone immunocompromised and a loyal customer since before masks were a regular thing. Quality hasn't decreased like so many other products and I'm beyond appreciative. Keeping my fingers crossed for even more designs in 2025!

30 October 2023
Unprompted review
Rated 5 out of 5 stars

I love these masks

I love these masks! I got my first one back in January 2020 (I was hearing about the then unknown illness in China). Since then I always have one and usually two others as backups and to replace them as they come to the end of their lives. I do not know how often I have ordered them - many times! And not just for me!
I believe that these masks, in addition to vaccinations, are one of the reasons I'm the only person I know who has not yet had Covid.
They are comfortable and it is nice to be able to wash them (although that does not extend the filtering life) if they start to get a big pongy!

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Product & Customer Service

As an immunocompromised and disabled woman I find comfort, knowing that I have one of their masks with me. Cambridge masks are comfortable, seal well, and fashionable.

Their customer service is fantastic! Last time I placed an order, I forgot to get some valve sealing stickers and I sent an email to their customer support. They were quickly able to help me fix my order with no fuss.

I really appreciate this company and the people that work for it.

Thank you for all that you do for our community.

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Effective, comfortable protection

I have relied on these masks since the beginning of the Pandemic. I am still wearing them whenever I am in a crowd or indoor space, and I haven't yet had Covid or really any illness since I have been doing that. The head strap really helps them fit well, as do the cheek closures. The only thing they could improve would be to include more replacement nose foam pieces because those don't last through the washing process. I have been able to get 3rd party foam, but really Cambridge should just include 3-4 with each mask.

30 October 2024
Unprompted review

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