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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the masks for their effectiveness in providing protection against various airborne particles, including dust, allergens, and viruses, significantly improving breathing and overall well-being. People frequently highlight the high quality, comfort, and durability of the masks, noting their soft materials and good fit. The customer service is also often described as superb, with many appreciating the prompt and helpful responses, especially when addressing sizing issues or order problems. However, some customers were dissatisfied with the product and service. Specific concerns include masks being too large or difficult to breathe in, issues with ear loops, and problems with masks not fitting as expected despite using size guides. A few people reported receiving expired or defective masks, with some expressing concerns about the condition of the received items, and experienced slow or unhelpful customer service when trying to resolve these issues. Additionally, some customers faced delays in delivery or did not receive their orders at all.

What people talk about most

Product

People report ambiguous experiences with the product. Many reviewers praise the masks for their quality,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the high quality,... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report quick processing and receipt of... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers report negative experiences, citing... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers were pleased with prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to use website, product received within week of order. Used size guide which gave me Medium, front mask fits fine but ear loops little too big so occasionally slips.. Have noticed improvemen... See more

Company replied

Rated 4 out of 5 stars

I have always found Cambridge masks to be very good and prompt service. However I find that people, including a family member, find it harder to get XL masks. If they are lucky enough to get one then... See more

Company replied

Rated 4 out of 5 stars

The company, price, shipping, etc. are all great but the masks are terrible. They're too large for the indicated sizes and VERY hard to breathe in. The inhalation resistance is far too high to be us... See more

Company replied

Rated 4 out of 5 stars

The mask did help with my hayfever last weekend. However, it doesn’t fit as well as I had hoped. The ear loops are quite long and it doesn’t fit over the nose as well as I expected.


Company details

  1. #4 of 7 best companies in Medical technology manufacturer

Written by the company

Cambridge Mask™ is a fashion friendly pollution solution developed using military grade technology. The range of fun and friendly patterns come in sizes and styles to suit the whole family. The PRO masks last for 3-6 months, making them a highly cost effective longer-term solution. The BASIC masks perfectly fit for the warm environment.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

My masks are amazing!

My masks are amazing! They do their job protecting my lungs and airway. As a retired Respiratory Therapist, it is very important to me to use a good mask and Cambridge Mask has went above and beyond. I love everything from the comfort, style options, adjustable toggle fit to the head straps. And how can you not love the valve to regulate CO2 buildup. Cambridge Mask has thought of everything. These mask are truly a great mask to have.

20 October 2024
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi there,

Thank you for your wonderful feedback — it means so much coming from someone with your expertise as a retired Respiratory Therapist.

We’re thrilled to hear your Cambridge Masks have been living up to your expectations in comfort, style, fit, and function. Knowing you value details like the adjustable straps and breathing valve reassures us that we’re meeting our goal of creating masks that truly protect while staying comfortable to wear.

We’re grateful for your trust and support, and we look forward to keeping you well-protected for years to come.

Warm regards,
Cambridge Mask Co. team

Rated 5 out of 5 stars

I absolutely love the masks from here

I absolutely love the masks from here, having the filter on them gives an added layer of protection which is very important as someone with a weakened immune system

28 August 2024
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Eliza,

Thank you so much for your kind words and for sharing your experience.

We’re so glad to hear that our masks provide you with the added protection and peace of mind you need.

Knowing they’re making a difference for someone with a weakened immune system means the world to us.

Wishing you continued health and safety,

Best regards,
Cambridge Mask Co. team

Rated 5 out of 5 stars

Cambridge Mask Co. are my go to for health protection.

I have ordered from Cambridge Mask Co. in the past, and am a returning customer. With a wide variety of masks and usages to choose from, for example Covid and smoke protection etc., they have really assisted me with all my needs. Covid has never been an issue for me while wearing Cambridge masks and, being an asthma suffer, I am able to walk freely outside during forest fire smoke without any difficulty with my breathing. The range of choices and designs for masks are extensive and customer service is wonderful. I highly recommend the protection that Cambridge Masks offer and am more than satisfied with them.

28 January 2024
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi there,

Thank you so much for your wonderful review and for being a loyal returning customer.

We’re delighted to know that our masks have supported you through different challenges, from COVID protection to breathing comfortably during forest fire smoke.
It’s great to hear our variety of designs and uses have met your needs, and that our customer service has made a positive impression.

Your recommendation means a lot to us, and we’re so glad Cambridge Masks have helped you stay protected and comfortable.

Wishing you continued health and safety,

Best regards,
Cambridge Mask Co. team

Rated 5 out of 5 stars

Our country is a very cold place

Our country is a very cold place. Temperatures fall below 30 degrees C. Our capital city air so polluted due to use coal.
Cambridge mask has been used for last 3 years. I feel very safe with it. I help my relatives and friends to purchase it.

31 October 2024
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi there,

Thank you for sharing your experience and for trusting Cambridge Mask over the past three years.

We’re so glad to know our masks have helped you feel safe despite the cold temperatures and high pollution levels in your city.

It means a lot that you’ve also recommended us to your relatives and friends — we truly appreciate your support.

Wishing you continued protection and good health,
Cambridge Mask Co.

Rated 5 out of 5 stars

These masks block a lot of smells

These masks block a lot of smells. My husband has sent induced asthma and they help a lot. Sometimes he has to pair with a sting halls and he can be in a large perfume filled room. Just wish people were considerate and not wear perfumes and such in public places

26 October 2024
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Kimberly,

Thank you for your thoughtful review and for sharing your husband’s experience. We’re so glad to hear our masks have helped block strong smells and support him with scent-induced asthma — it’s wonderful they allow him to be more comfortable even in challenging environments.
We completely understand your wish for more consideration in public spaces, and we’re grateful our masks can help provide some relief.

Wishing you and your husband continued comfort and good health,
Cambridge Mask Co.

Rated 5 out of 5 stars

The carbon layer makes this mask stand…

The carbon layer makes this mask stand apart from basic masks on the market in blocking scents. Washing the masks does reduce the ability of this barrier, so I rotate them out frequently with fresh ones instead of washing them. I wipe them down gently instead or leave them in sunlight.

7 July 2024
Unprompted review
Rated 5 out of 5 stars

I feel safer in these masks than any other mask out there.

I love these masks. They were the only masks I would use during the height of the Covid outbreak. I truly believe it is why I dodged the bullet and didn’t catch it. I just bought som more while there was a sale going on. I feel safer having them on hand in case there is a need for them in the future. I have recommended Cambridge to everyone I know.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Protection from respiratory infection and fragrance exposure

I have been a loyal customer of Cambridge Mask Co masks for years, and regularly gift them to friends and family. As someone with compromised immunity AND multiple chemical sensitivity, I need protection from both respiratory infections and covid as well as from fragrance exposures at grocery stores, medical offices, etc. Cambridge mask so is both comfortable and effective.

15 September 2024
Unprompted review
Rated 5 out of 5 stars

Thoroughly Impressed

As an immunocompromised individual I used masks before 2020, but when the global health crisis occurred and so many mask companies were lying about quality and were taking advantage of vulnerable people Cambridge Mask Co. increased transparency, communicated clearly and made sure the quality did not suffer. They made every effort to increase production and the product to people as soon as possible.

I only buy masks from this company now and have referred them to countless others who also suffer or have a loved one who suffers from a weakened immune system.

These masks protect my health and the health of those around me, have fun patterns, come with a head strap to protect my ears, and are reusable.

They have the data to back their claims and when worn correctly they work.

I also love the option of closing the valve on the pro version. Sometimes I wear mine at home when I’m struggling with eye, nose, mouth dryness.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

I have fragrance and chemical…

I have fragrance and chemical sensitivities, and these masks help keep out the majority, and give me freedom to enter most public areas. These masks are very adjustable when you use the bottom cords and the head strap, making them a very good fit, better than any other mask I have used. I found that you do need to put the extra seal above the nose, even if you don't wear glasses, and this stops extra smells leaking in. It would be handy if there were extra seals supplied so when you wash mask, you can replace the seal again, as the sticky backing wears off. I have been using these masks with the pressure valve for 3 months now and I recommend these masks.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Great fitting masks, great customer service

I've loved this company since I first tried them at the end of 2021, when I ordered a few masks to try out. I've never been anything less than impressed with the quality of the product of what I've received. I only order the non-valved masks, as I want to ensure safety for those around me, as well as create the best seal for the mask that I do choose to wear. When I placed an order at the end of 2023, I accidentally ordered the wrong size masks, but was immediately able to get the error fixed by contacting customer service, and by paying my postage back on the ordered yet unopened masks to get replacements shipped. It was very little hassle for the mistake I made in not checking my own size. I'm so glad I have a good company to recommend to my friends and colleagues for masks.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Good product for this adthmatic

I am very glad to have found Cambridge masks. They have significantly helped me deal with asthma triggering situations (such as strong perfumes, deodorants, cleaning products and even cold wind) which have in the past left me needing hospital treatment. While not 100% (but let’s face it nothing can be) these masks have enabled me to get back to some activities I had to stop and also meant I could stay at work.

It took a little time to find the right position for the head strap to stop it pulling on my ears but once I did I’ve found them to be very comfortable to wear for an entire work shift (9 hours). They are easy to adjust and the extra nose grip definitely helps prevent glasses fogging. The best part is that unlike other masks I don’t feel suffocated in them and find them easy to breathe in. The material isn’t irritating either and doesn’t leave marks on my face.

Overall I am very grateful I was recommended to try Cambridge masks and would definitely recommend them myself especially for inhalant affected asthmatics.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Never caught Covid or any other illness while wearing this mask.

Product ships fast and has never been damaged the last 2 years I have been buying them. Have been repeatedly exposed to Covid and other unknown illnesses while wearing this mask and have never caught anything when wearing one. Briefly stopped wearing these for 3 weeks and immediately caught covid and severely damaged my ribs from it. Will continue to purchase and wear these consistently due to health issues.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

A lifesaver for at-risk families

My wife has an autoimmune condition and our daughter has cerebral palsy, so we've all been using Cambridge masks anytime we've left the house since early 2020. Nearly five years later, none of us has caught any respiratory infections -- no COVID, no flu, no RSV. I don't know if we'll ever stop wearing them. I buy half a dozen or so to last the three of us a whole year.

24 September 2024
Unprompted review
Rated 2 out of 5 stars

I do badly want to like these...

I really love the Cambridge masks in theory.

The ear straps are much too thick, causing ears to bend uncomfortably, but the neck strap helps a bit. I wish they could just fix the ear straps, as it's mentioned in nearly every review, so I know it's not just me. However, I can make it work with hacks, neck strap, etc.. The bigger issue is inventory...

I've been waiting a full year now for a plain black non-valve mask to come back in stock.
I'm on the mailing list so that I get emails pretty regularly, but every time I go to the site there is nothing that fits me. I appreciate that they come out with new patterns, but I need solids and darks for work. There has not been a dark colored non-valve mask in size large for a full year now. When I've spoken to customer service they assure me that they are working on getting out new products. However, anytime a new product comes out, it's something I can't use. You seem to focus on the valved masks, which would be fine, however I cannot wear them.
Please try working on your inventory, and also consider that not everyone can wear a valved mask. Nothing to do with the effectiveness, it's a sensory thing. The inside of the valve is very uncomfortable on my face.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Cambridge Mask Co. – The Perfect Blend of Protection, Style, and Sustainability

I am thoroughly impressed with Cambridge Mask Co.! Their masks offer the ultimate combination of protection, comfort, style, and sustainability. With advanced filtration technology, these masks provide exceptional defense against pollution, allergens, and airborne viruses, giving me total peace of mind whenever I wear them.

One of the highlights for me is their amazing selection of styles and colors. I absolutely adore the variety they offer! Whether I want something fun and bold or sleek and understated, there’s always a design that suits my mood perfectly. It's such a breath of fresh air to find a product that not only works but looks great too.

The shipping was another pleasant surprise—super fast! My mask arrived much sooner than expected, and it was packaged so well. The care they take with their packaging really shows—everything arrived in perfect condition, with sturdy, eco-friendly materials used throughout. It’s clear that Cambridge Mask Co. prioritizes both quality and the customer experience.

Speaking of eco-friendliness, I also love that these masks are made to be reusable and durable, making them an environmentally responsible choice. It’s wonderful to know that I’m using a product that helps protect the planet while keeping me safe.

The comfort is unmatched, with breathable, adjustable masks that fit snugly and stay comfortable, even during extended wear. I can’t emphasize enough how well-thought-out every aspect of these masks is—from their incredible protection to their long-lasting durability and eco-conscious design.

If you’re looking for a mask that delivers on every front—protection, style, comfort, and sustainability—Cambridge Mask Co. is the way to go. Five stars all the way!

31 December 2023
Unprompted review
Rated 4 out of 5 stars

Fantastic protection against scents

As someone sensitive to scents and many other things that need to be filtered from the air, these masks have been a lifesaver for me. I just wish that they could be washed without losing effectiveness and that the company provided more non-valve patterns and made it possible to purchase previously released patterns.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Easy to order, easy to use, two flights full of coughers and sneezers and I made it home virus free! Worth every penny.

19 October 2024
Unprompted review

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