We had an amazing experience with CanaDream! They offer fair prices and their customer service is quick and super friendly. The RV we got was brand new and we really enjoyed our time exploring east... See more
Company replied
Boulevard du Curé-Labelle 14569, Suite 101, J7J 1M2 Mirabel, Québec, CA
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We had an amazing experience with CanaDream! They offer fair prices and their customer service is quick and super friendly. The RV we got was brand new and we really enjoyed our time exploring east... See more
Company replied
We received a faulty caravan. The caravan's operating battery was faulty, and throughout the entire trip we had no refrigerator and had to throw away the food we bought. In addition, there was a beepi... See more
Company replied
Amazing service, pickup and return was flawless. Great instructions. Vehicle was perfect for our roadtrip, we had a wonderful first experience in a RV.
Company replied
This is the second year we've booked, and the reservation service is well thought out. We were able to return the RV a bit early and everything went smoothly. It's really an excellent way to discover... See more
Company replied
CanaDream is Canada's premier brand in RV Rentals and RV sales. Established in 1994 and with 7 locations across Canada (Vancouver, Calgary, Edmonton, Whitehorse, Toronto, Montreal and Halifax), we boast one of the largest and most modern fleet of RV Rental vehicles from compact 2 berth Campers to large 7 berth family size Class C Motorhomes. From small beginnings in the 1990s, CanaDream has grown into one of the largest RV rental and sales companies in Canada. The company’s leadership position has been achieved through a combination of investments in experienced and well-trained Crew members at all locations, proprietary technology and continual investment, upgrading and maintenance of its systems and RV fleet. In 2022, CanaDream became part of the thl (Tourism Holdings Limited) Group of companies. Our focus is to deliver the most exceptional experience for our Guests and Customers as they experience Canada at their own pace. CanaDream has the only certified "Winter Ready" RV (the Maxi Motorhome), designed to allow full use of the water facilities in temperatures as low as -30 degrees C. CanaDream offers a wide range of help and support to Guests planning and travelling on their RV Rental vacations - with over 40 pre-planned itineraries to chose from, free membership of the CanaDream Club and exclusive fuel savings ... just some of the benefits for CanaDream Guests. Through its RV rental and sales fleets, CanaDream provides Guests and Customers with the means to discover their own piece of Canada. While some would say CanaDream is an RV Rental Company, CanaDream prefers to say their product is Canada and the memories their Guests and Customers share with family and friends of their experience of Canada at their own pace in a CanaDream RV.
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Boulevard du Curé-Labelle 14569, Suite 101, J7J 1M2, Mirabel, Québec, Canada
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Very nice service to pick the VR up
The VR was very comfortable, everything to make a perfect trip and have lots of of memories
We will recommend for sure

Reply from CanaDream RV - Montreal
The actual rental experience - everything from the time we drove away in our RV and until we returned it - was excellent. However, the checkout and checkin experiences were terrible.

Reply from CanaDream RV - Montreal
Great service at handout and return. Excellent support when we needed to repair a tire.

Reply from CanaDream RV - Montreal
The motor home is new, clean, very well equiped... all we need we had there!
All questions we had were answered by the employees. They were very helpful and very nice. Thank you all!

Reply from CanaDream RV - Montreal

Reply from CanaDream RV - Montreal
From the check-in to the check-out, everything went smoothly.
We had an issue during our trip on a Sunday, but they able to quicly respond, help us and follow until the issue was solved.
I highly recommend !

Reply from CanaDream RV - Montreal
Great campervan, quick administration when picking up and handing in.

Reply from CanaDream RV - Montreal
Excellent Rv, very helpful people in Montreal , flexibility in returning the rv

Reply from CanaDream RV - Montreal

Reply from CanaDream RV - Montreal

Reply from CanaDream RV - Montreal
My wife's mother died and we had to give the camper back three weeks earlier than planned in Montreal instead of Calgary. The changes for this unplanned retour were treated very professionnally.

Reply from CanaDream RV - Montreal
From pick-up to drop-off, CanaDream is top notch. Staff members are so friendly and polite. It was an overall great experience!
Shout out to the staff at the Mirabel, Quebec location!

Reply from CanaDream RV - Montreal

Reply from CanaDream RV - Montreal

Reply from CanaDream RV - Montreal
The RV itself was fantastic—it was comfortable, well-equipped, and had everything we needed for a great trip. Our issues were entirely with the company's pricing structure.
CanaDream is an expensive service, which is fine, but their policy of charging for every little thing feels unreasonable.
Our biggest frustration was the strict check-out time. They charge an extra $150 if you want to check out in the afternoon. Free check-out is only available early in the morning (9:30 AM), which forced us to rush back from Mont Tremblant, waking up at 6:00 AM just to empty the tanks and refuel to avoid a penalty. This policy feels like a deliberate way for them to turn around the RV for the next guest as quickly as possible—we were told a new client could check in by 1:30 PM. This tight 4-hour window for cleaning makes me question if the RV is properly sanitized for the next person, given the volume of vehicles they manage.
My second complaint is about the extra kilometers. While I take responsibility for underestimating our travel, I was surprised by the unfair pricing. I initially purchased an 800 km package but ended up driving around 1,300 km. I was charged $0.47 for every extra kilometer. It seems illogical that I could have initially bought a 500 km package for a lower rate of $0.40/km. This policy forces you to either risk overpaying for extra miles or buy a package you might not even use, and they don't offer a refund. A more customer-friendly approach would be to let us purchase a mileage package at the same rate after the trip.
Ultimately, while the RV was wonderful, the company's greedy and inflexible pricing policies soured our experience.

Reply from CanaDream RV - Montreal
Excellent vehicle, very courteous and helpful service, extremely kind and efficient in moving our booking that we had to change due to a flight strike. Unfortunately we had made the reservation through an intermediary, which only created problems. Book directly with Canadream.

Reply from CanaDream RV - Montreal
Very impressed.
The vehicle was impressive, clean and functional. Prior to our collection, a first for a vehicle of this size, the familiarisation videos and documentation were very good. The in-depot team were friendly and helpful. I would be more than happy to book again with Canadream.

Reply from CanaDream RV - Montreal
Good handover both taking the RV over and handing it back to station in Mirabel. Courteous and efficient staff.
Euqipment as expected (TCA in good condition and no technical issues)
Km charges on top of the quite expensive rental is a bit too much. That’s what cost you the 5th star.

Reply from CanaDream RV - Montreal
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