CanaDream RV - Montreal Reviews 

We had pre-ordered a Nespresso machine months in advance, but none were available. The first roll of toilet paper from the basic kit was unfortunately forgotten. The RV's engine was noticeably louder—significantly louder than similar models from CanaDream (probably due to a loose exhaust).

Friendly staff at the reception, clean motorhome with everything included as specified and as necessary. Easy give-back process as well. Certainly to recommend.
What could be specified more clearly is the distance to the Montreal Airport, which appr. a 50min. drive and requires a taxi (or two, depending on the persons and the bags with you).

Uncomplicated, professional processing. Customer-friendly. Vehicle in immaculate condition and clean.

RV was comfortable and spacious, clean and ready to go. Staff was friendly and informative. We had a great trip!

Efficient check in and check out. Unit was clean and comfortable exceeded expectations in size and quality.

This was our first RV experience and Canadream was the best choice for our family! Our kids loved their little beds on the top of the driver’s seat and we just loved how easy everything was! Thank you Canadream for one of our best family roatrips! :)

Very good communication. Excellent motor home and everything was explained. Very clean and presented. Highly recommend. The staff were excellent

Super polite staff, very patient. Wonderful campers, very clean and well maintained.

Very friendly, clean RV, helpfull service

The tank cover cannot be fully opened due to a brace in the cab superstructure, making refueling a challenge - the fuel tap cannot be positioned correctly.
We had a case where the fridge alarm went off in the middle of the night because the battery didn't have enough capacity. In fact, we had no way of getting to a campsite with a power connection that day. This shouldn't really happen if the battery is in a good state of maintenance.
The solar unit always charged during the day, which was probably not enough on this day.

The RV was great, clean and almost new. The other items like kitchen suppliances, towels etc. as well.
We have only one complaint about the mattress which caused a lot of backpain to both of us for several days. It was to soft in the middle ( like a hole ), although it looked new, too. As we were only 2 travellers we changed it with the two single ones from the front and could sleep well finally.

Jean-Francois, (don’t remember his last name) was very professional and friendly during the whole process. What he said verbally, he followed up on and even went beyond my expectations. It was a very positive experience.

Everything was perfect prepared
Employees friendly, engaged and competent
Car nearly new and super prepared

Very helpful staff, never anything was a hassle. Special shoutout to the Montreal depot!
Great vehicle, (deluxe 2 berth) however- be careful with how much you pack. Storage for 2 ppl is limited.
Ive rented a lot of campervans in my life, and in a lot of countries (incl aus/europe/nz/usa) and Canadream has been the best experience I've had.

Superb experience- the RV (MHA) was well suited to us and operated very consistently with little trouble to us. The final check in at Montreal was smooth and Alton was wonderful to deal with. Overall 5+

What we liked:
RV was more or less new and in good shape. It performed well during our entire trip.
There was comfortably enough room for us 2.
Comfortable bed!
The return at Canadream Halifax was quick and without problems.
What we didn't like:
The person who handed the RV over to us in Montreal (incl. pick-up instruction, which we had paid for separately) was unfriendly and unmotivated. Made us feel as if we were disturbing him.
Dishes and kitchenware were dirty.
No window blinds were installed!
Window next to dining table could not be closed entirely.
Had to return to Canadream Montreal a day later to install the blinds and for the repair of the window. No sign of regret was offered, let alone an offer to reimburse us for the gasoline we used for the return.

I found the booking experience good, though somehow I was double charged for some of the items that were included in the special offer (extra driver, kitchen kit). This was easily resolved with a phone call. The camper we had was quite new, but had a few issues that we discovered after leaving (shower fan not working, kitchen tap handle kept falling off, electrical power securing ring stripped). The instructional video and operation manual were excellent, especially the trouble shooting guide in the manual. The biggest issue we had was at pickup. We paid extra for early pickup but when we got there the agent tried to give us a substitute for the vehicle we had booked (SVC) with a bigger model. When I protested I was told that maybe I had made a mistake in my booking because their records showed me booking a larger motor home. This was only resolved when my wife produced a printed copy of our booking that named the SVC and showed a picture of it. After some time the correct vehicle was provided, but it had to be set up and this cost us time on our early departure. I asked the agent at the time if there would be some credit on our early departure fee and he said that there would, but it would have to be authorised by the manager when they were in the next day (Monday) and we would see it at checkout. When turning in the vehicle I asked the same agent about the credit and he then told me that there would delay was not long enough for a credit so the manager refused it. I asked about the aggravation regarding the gaslighting about our booking type, and he had no answer. This left a bad taste in my mouth. This was our 5th or 6th booking with Canadream over the years. Next time we may look at Cruise Canada.

Customer service was friendly and helpful. Beware of unreasonable fees. We were surprised to find $450 in extra fees just to pick up and drop off the RV during regular business hours. 11:30am “early pickup” and 2pm “late drop off” This was close to triple our daily rate of $154. I’m glad we pre-purchased our mileage. Topping up mileage allowance during trip is very expensive.

It was very good. Staff were friendly and it was all easy to do.