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Canopy Reviews 2,953

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TrustScore 4 out of 5

4.1

Tenant's Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 223 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for their professionalism, helpfulness, and understanding, making complex processes much easier. Many people appreciate the excellent customer service, with agents providing quick responses and personalized support. The service is often described as efficient, reliable, and easy to use, with a smooth and fast process from start to finish. However, some customers also noted difficulties with the online portal, finding it confusing or not clearly indicating required documents, especially for those with non-mainstream income or previous student renters. A few other people also felt that the process was intrusive, time-consuming, and that the chatbot was unhelpful, leading to frustration.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the app and website easy to... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising specific individuals for being... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting frustrating processes, vague... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with some finding it efficient and... See more

Service

Customers had ambiguous experiences with service, with some reviewers expressing satisfaction and others... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would have given less stars but ERIN in support saved the day. She explained what was required and what was not acceptable and made what was a very complicated process easier. Aplication is very thoro... See more

Company replied

Rated 4 out of 5 stars

easy to use. but now i feel you should have bit less amount of trouble to the customer for the review as this is too long process for a review comment

Company replied

Rated 4 out of 5 stars

All good but a slight pain as I was self employed but the online chat assistant helped me out quickly

Rated 5 out of 5 stars

My partner and I have gone through such a difficult time dealing with guarantors, estate agents, the lot of it. But thanks to LEAH we have successfully had all of our references go through. She was an... See more

Company replied

Company details

  1. Tenant's Insurance Agency
  2. Credit reporting agency

Written by the company

We’re on a mission to revolutionise renting and help people grow, both financially and towards a better life. That means making things faster, easier and fairer for everyone – renters, agents and landlords alike.

Contact info

4.1

Great

TrustScore 4 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 2% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick

Quick, easy.

22 December 2025
Unprompted review
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Reply from Canopy

Hi Cath! Brilliant to hear, thank you!

Rated 5 out of 5 stars

Zohaib did a professional work

Zohaib did a professional work. And he explained everything step by step
Really amazed and happy with the service

Made our day
Thanks for cooperation

22 December 2025
Unprompted review
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Reply from Canopy

Hi R.Nazeer! This is amazing to hear, Zohaib will be delighted to hear this. Thank you!

Rated 4 out of 5 stars

Process ok

Process ok, found it a bit difficult as starting new job and didn’t have all details to hand.

22 December 2025
Unprompted review
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Reply from Canopy

Thank you for leaving a review Angleena, we are sorry to hear you didn't have a great experience with us. We understand that starting a new job can make it harder to have all information to hand, and we appreciate your feedback on the process.

Rated 5 out of 5 stars

Diandra was most helpful today

Diandra was most helpful today, and I so appreciated this, after a system which was not easy to navigate online and it was unclear what was required of me until she specified to tie up the expressly time-consuming process.

11 December 2025
Unprompted review
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Reply from Canopy

Hi there! Diandra will be delighted to hear this. Thank you so much!

Rated 5 out of 5 stars

Etin was more than helpful

I was very apprehensive about giving financial details into a potential public space, but Erin was more than helpful in assisting me to complete all the admin needed for me to be a guarantor for my Granddaughter.

24 November 2025
Unprompted review
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Reply from Canopy

Hi J Morton! Erin will be delighted to hear this, this is amazing to hear. best of luck! Thank you!

Rated 5 out of 5 stars

Pleasant Staff

Holly was pleasant and listened. She made the whole experience easier. She went over and above to ensure the referencing was completed in time- thank you!

21 November 2025
Unprompted review
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Reply from Canopy

Hi there! This is amazing to hear, thank you so much!

Rated 1 out of 5 stars

As a tenant it's awful how you are…

As a tenant it's awful how you are treated. The website will say things have been sent to referees when they haven't. Things are sent to junk mail. Lots of invasive checks . Makes sense in a capitalist system that doesn't care about the vulnerability of being a tenant. Just want to say to any other tenants who've been treated like crap by this company (and the estate agents) that I see you.

19 November 2025
Unprompted review
Rated 4 out of 5 stars

Very long

Good but very long

13 November 2025
Unprompted review
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Reply from Canopy

Hi Dace! Thank you for the feedback, we really appreciate it!

Rated 5 out of 5 stars

The team were very helpful

The team were very helpful. Erin really went above and beyond and was very informed and friendly. Thank you!

10 November 2025
Unprompted review
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Reply from Canopy

Hi Michael! Amazing to hear - Erin will be delighted to hear this. Thank you for the review!

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