We're finding the EMS Nova so convenietn. It's simple to use, and having multiple handles work at once means sessions are much faster - our clients appreciate that.
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Review summary
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Reviews shaping this summary
My experience was great the communication was excellent and information I received was very helpful from Canta Esthetics representative. I am very happy with my purchase of the Emslim Neo Machine Port... See more
The training was great and very informative and professional. The instructor answered all of our questions. We are excited to start using our new machine. We would recommend the products and training.... See more
Follow the directions. I thought I could use the device every day but you can’t. It’s too painful. You have to wait several days to pass. I didn’t think it was working but after several weeks I could... See more
Company details
Written by the company
Canta Esthetic is a professional beauty technology company specializing in advanced spa and aesthetic equipment solutions. We provide complete services covering R&D, production, sales, and after-sales support. With operation centers in Los Angeles, Hong Kong, and London, we are committed to delivering high-quality professional beauty machines for personal care clinics, spas, and salons.
Contact info
Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fook Street, San Po Kong, , , Hong Kong
- +1 (786) 309-6888
- info@cantaesthetic.com
- cantaesthetic.com
4.1
Great
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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Great product and support
The equipment arrived quickly. The training was convenient and thorough. Erika was very knowledgeable and answered all of our questions. I would recommend Canta Esthetics
18 June 2026
Canta Esthetics 650nm Laser Hair Growth Therapy Machine
We are so excited to offer our clients this fabulous service for Hair Loss Restoration. Our training with Erica was AMAZING !! we are well versed and ready to go. The machine purchased was 650nm Laser Hair Growth Therapy Machine LuxHR. The machine does so much more than expected and the quality is great.
18 June 2026
Unprompted review
This company has been great to work…
This company has been great to work with the communication has been great. I felt like the instructor went over everything well in training. My only small complaint is that when the machine shipped I never received any tracking emails at all it just showed up but other than that it's been a greay experience. I will use for further equipment in the future!
18 June 2026
My experience has been great and very…
This machine combines Cryolipolysis (fat freezing) and EMS body sculpting functions; the cryo applicator is suitable for fatty areas like the abdomen, thighs, and waist, while the EMS applicator is designed for muscle stimulation and toning.
12 June 2026
Unprompted review
This will take a while to get to you but it’s not the scam I thought it was
Original review: There is no confirmation e-mail regarding this order or any ETA regarding shipment. There has been no follow-up with the company despite multiple messages and phone calls. When I call, there is just a google account screening the call that doesn’t accept any calls. This all feels like a scam and I’m sorry I fell for it. I will be contacting my bank and reporting to the Federal Trade Commission. Buyer beware.
In reply to your response: I have submitted my order number through the chat option on your website, via e-mail and via voicemail, all multiple times, all with no answers.
Thank you for your response to this review within twelve hours. I have provided my order number through Trustpilot and I will also leave it here with my question as this has been the only response I have gotten.
#CANTAESTHETIC5095 - Do you know when this order will ship or when it is likely to arrive? I can only see that the order has not been fulfilled, which is the same status it has had since the order was placed. That along with the lack of communication, led me to believe this transaction was fraudulent. I sincerely hope this gets a response and that I actually receive the product.
Update: I got a message stating the company was trying to have this review removed as “defamatory”. Here’s the update; It was very hard to get ahold of this company initially, but I did receive the product and they do give you a face-to-face Zoom session explaining how to use the machine. There is no manual that ships with the machine, but they forward this to you after your Zoom meeting. I have updated my review accordingly. I would hope that they increase their customer service, but this isn’t the fraud I thought it was.
3 June 2026
Unprompted review
Reply from Canta Esthetic
Hi Shannel,
We would like to clarify that every order placed on our website automatically receives an order confirmation email. Once the order is processed and shipped, shipping updates and tracking information are also provided.
You can also check your order status directly on our website using your order number or the email address used when placing the order.
We support customers through phone, email, and online chat. If your call was not connected, it may have been due to a busy line at that moment. You are always welcome to contact us by email or live chat, and our support team will be happy to assist you.
Please send us your order number or the email address used for the order, and we will check the status for you right away.
Canta Esthetic Support Team
SCAM machine parts from China
Vey unhappy. The handyman I hired to fix my machine from Canta Esthetic opened it up and showed me how some parts got burnt inside. I saw Made in China on the main board and couldn't believe it. What a SCAM. If I wanted a machine from China, I would have ordered the same machine for much cheaper. They lie to you and say parts are from Germany or whatever, that's just a bunch of BS. Canta Esthetic is based in Hong Kong and China AND machine parts are also from China. Cheaply made and in less than 8 months it's not working.
Update:
Why are you so unprofessional? Personally I am very annoyed by your response. I've had your machine for less than a year and it's broken for weeks which caused me to lose a lot of revenue. Like I'm not going to buy a new machine? Of course yes I'm going to buy a new machine! And BTW my new machine is good and the new supplier sent me a Trust Pilot invite. Why shouldn't I also leave a bad review about you now that I have a Trust Pilot account? Your machine parts are made in China, and I feel ripped off. It's that simple. Actually the handy man was able to fix your machine that's the only good part.
I'm allowed to use an alias, why not? I can't risk my spa customers seeing this review. Obviously I won't use the name on my credit card and business to express my feelings here in Trust Pilot when they are negative feelings. This is me expressing my feelings and experience and loss about Canta Esthetic products. Or maybe you are accusing me of buying a new machine from another company? You would rather me go out of business?
I recommend you start trading better machines with better components rather than accusing people, which is very unprofessional! Thank you.
20 January 2026
Unprompted review
Reply from Canta Esthetic
Update: THIS REVIEW APPEARS TO BE A COMPETITOR-RELATED ATTACK, NOT A VERIFIED CUSTOMER CASE.
We strongly reject the false and misleading statements in this review.
First, we have no verified order record under this reviewer’s public name. After the reviewer updated the review, they also clearly admitted they are using an alias and are refusing to provide the real order information publicly. Using an alias is their choice, but if someone is claiming a machine is broken and requesting after-sales support, we must be able to verify the order privately through an order number, order email, or the name used at checkout. Without that basic information, this case cannot be verified as a real Canta Esthetic customer case.
Second, this review is marked as an unprompted review, yet the reviewer claims they received a Trustpilot invite from us. This is inconsistent and raises serious concerns about the authenticity of this review.
Third, the reviewer’s language is clearly intended to damage our business reputation, using terms such as “SCAM,” “cheaply made,” and “rip off,” while refusing to provide any verifiable purchase information for us to investigate. A real customer with a real machine issue can always contact us directly, and our team will provide warranty support, technical assistance, parts support, or repair guidance according to our policy.
We also want to make it very clear: Canta Esthetic provides real after-sales support, online training, technical assistance, and warranty service for our customers. We do not ignore real customers, and we do not ask customers to remove reviews in exchange for support.
Based on the information available to us, including the lack of verifiable order details and the reviewer activity, we believe this review is part of an unfair attack connected to competitor review manipulation. We will report this matter to Trustpilot’s Content Integrity Team for further investigation.
If this reviewer is a genuine customer, we ask them again to contact us directly at info@cantaesthetic.com with their order number, order email, and photos/videos of the machine issue. Once verified, we will handle the case properly through our official after-sales process.
Canta Esthetic Customer Service Team
Nice friendly
Nice friendly customer service. I received my equipment in a timely manner with no issues. Its been such a joy working with Canta Esthetic.
11 May 2026
Unprompted review
This product is spectacular
This product is spectacular. I manage to meet all my expectations. It has all the accessories that I needed. I highly recommend them.
19 May 2026
Unprompted review
I'm so unhappy with my order from Canta Esthetic
The hydra dermabrasion 14 on 1 we ordered last year from Canta keeps failing. This is so embarrassing with clients! There's definitely something wrong with this machine, nothing but issues since I purchased. Canta Esthetics say have a 3 year warranty but what it really means they will ship you parts from China which takes forever and you have to fix everything yourself. I'm not a technician. Unless you like repairing your machine and don't mind canceling appointments while it's still broken, I strongly recommend to avoid ordering from this website.
23 April 2026
Reply from Canta Esthetic
Hi Doris,
We would like to clarify that we are unable to verify this review. We checked our order system and could not find any purchase record under your name. We also checked through Trustpilot, and no valid order information was provided with this review.
The claims made in this review do not accurately reflect our after-sales service process. Canta Esthetic has warehouses in both Hong Kong and Los Angeles. When a customer contacts us regarding a machine issue, our technical team first provides online troubleshooting to identify the problem. If it is a simple issue, such as a handpiece or accessory needing replacement, we arrange the correct replacement part. If the issue is more complex and cannot be resolved through normal troubleshooting, we provide further warranty solutions, including machine replacement when applicable.
Customers who purchase from Canta Esthetic are supported by a complete after-sales service system, including technical assistance, warranty support, replacement parts, and replacement solutions when necessary.
If this is a genuine purchase, please contact us directly at info@cantaesthetic.com
with your order number and purchase details so we can verify the order and review the case properly.
Warm regards,
Canta Esthetic Customer Service Team
info@cantaesthetic.com
They respond in adequate amount of time.
They respond quickly and they provide great customer services.
17 May 2026
Package arrived earlier than expected
Package arrived earlier than expected! Haven’t used item yet, but I am excited to start using
16 May 2026
Received my product in timely manner…
Received my product in timely manner and packaging was superb. Loads of information included along with a few other perks with my purchase. I am so pleased with my purchase. I can't wait to see the results
7 May 2026
Price is too high and discount code misleading
Canta Esthetic says they are from Hong Kong, which is China so I expected the prices to be cheaper. But actually after looking at their website they are kind of expensive (I'm looking at their larger tattoo removal laser machines). Then I signed up for the discount code on the website because it says 10% off. But it was only $150 off. This is totally annoying because the SAME machine available on eBay for like 50% off (but no warranty). If I could get 30% off from Canta I think I will order it.
Update: It looks like Canta Esthetics has already changed the code to real 10% (signed up with other email). This is good they listen to my feedback and the code now matches their offer. Still worried because the same machine is on eBay and Aliexpress for 50% less. If I order it I'll try to update my review and let you guys know if it's worth it.
21 April 2026
Reply from Canta Esthetic
Dear Scot,
Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience.
Regarding the discount code, thank you for bringing this to our attention. After reviewing the issue, we updated the offer.
Regarding pricing, we completely understand that customers may compare similar-looking machines on platforms such as eBay or AliExpress. However, many machines on third-party marketplaces may look similar externally, but the internal configuration, component quality, performance stability, warranty coverage, and after-sales support can be very different.
Canta Esthetic devices are designed and developed by our engineering team based in California and Hong Kong. Many of our key components and accessories are sourced from the U.S. and Germany, and our machines go through quality control before shipment. We also provide professional customer support, a 3-year warranty, lifetime technical support, training resources.
We understand that a lower price can be attractive, but for professional aesthetic equipment, long-term reliability, safety, service, and warranty support are very important. If you are looking for a high-quality machine with complete after-sales support, we always recommend purchasing directly from Canta Esthetic rather than from unauthorized third-party listings.
We also run promotions from time to time, so customers are welcome to contact us directly before ordering, and our team will be happy to check the best available offer.
Thank you again for your feedback. We are glad we were able to improve the discount code experience, and we hope to have the opportunity to earn your trust.
Warm regards,
Canta Esthetic Customer Service Team
info@cantaesthetic.com
You won’t be disappointed!
Absolutely love my new Hydro Facial Ice Blue machine! I’m so glad I decided to buy it. I’ve done several facials on family and friends to help me get acquainted with all its functions and features. Every single one of them have been extremely impressed with how much better their skin looks and feels after their facials. And don’t even get me started on the skin analyzer. Stop thinking about it and buy it! You’ll recover your investment in no time!
25 April 2026
The communication was excellent
The communication was excellent. Once the order was submitted it took no time for me to hear from the company concerning the order and timeframe of arrival. The training of the equipment was absolutely a plus and needed. Thank you, Canta Esthetic I will be ordering again from your company without hesitation.
6 May 2026
I’m really impressed with this machine, would reccomend
I’m really impressed with this machine. It’s solid and well-built—definitely has some weight to it—but still compact enough that it doesn’t take up much counter space.
I originally had this treatment done at a salon and loved the results, which led me to try an at-home version. My first machine was a smaller, less expensive unit that lasted about two years and maintained the job… but this one is on a completely different level, delivering much better results with less time.
The very first time I used it, I was blown away. It felt much closer to my salon experience—stronger, deeper, and more effective. Compared to the ~$1200 unit I had before, this machine clearly delivers more power and performance.
Yes, it’s a bigger investment, but in my opinion, it’s absolutely worth it. The results and overall experience justify the price.
As a bonus customer service has been fantastic. Super responsive, knowlegable and helpful.
1 May 2026
Disappointed
About the "EMSlim" neo - I am genuinely disappointed. It's not terrible, however it's basically the same thing as the MyoSlim I bought from Aliexpress last fall for $1K. I thought it would be stronger because on the description online it says 5800W. That's why I bought it. Later I realized that 5800W is not possible. And the other problem is RF isn't working. Same issue with MyoSlim, no working RF.
7 April 2026
Reply from Canta Esthetic
Dear Reviewer,
We would like to clarify that we have carefully checked our system and could not find any order associated with your name, email or review information. Based on the information currently available, you do not appear to be a Canta Esthetic customer.
Canta Esthetic is a professional aesthetic equipment supplier. Our machines are not low-quality marketplace devices, and they should not be compared with inexpensive products purchased from platforms such as AliExpress. The key components and accessories used in our devices are sourced from reliable suppliers in the U.S. and Germany, and our machines are built with high-standard configurations for professional use.
We also provide services that low-cost marketplace products typically do not include, such as complimentary one-on-one online training, marketing materials, treatment guidance, a three-year warranty, and lifetime technical support. These are important parts of the value and protection we provide to every verified customer.
Regarding your comment about the RF function, Canta Esthetic offers several EMS Neo models with different configurations and energy levels. Without a verified order or model information, we cannot determine which machine you are referring to. However, feedback from many customers confirms that the RF energy on our machines is strong and produces a noticeable heating sensation when used correctly. We do not agree with the claim that “RF isn’t working” as a general statement about our machines.
We want to reiterate that Canta Esthetic is a professional and reliable aesthetic equipment brand. Every order from us is protected by our three-year warranty, lifetime technical support, and 30-day return policy. We understand that purchasing professional equipment is an important investment, and we stand behind our customers with responsible after-sales service and technical support.
If this review is connected to an actual Canta Esthetic order, please contact us at info@cantaesthetic.com
with your order details. Otherwise, we respectfully ask that inaccurate or unverifiable claims not be presented as a verified experience with our company.
Warm regards,
Canta Esthetic Customer Service Team
info@cantaesthetic.com
Erica was great with training and…
Erica was great with training and follow-up. I will say I has some issues with missing items from my order but they did contact me back and sent what was missing in a timely manner. I've had my machine for a few months but haven't really had a chance to use the different handpeices due to not having everything. What I can say I have the 10 in 1 hydrodermabrasion with booster and it works okay wish it was stronger and a more solid built.
28 April 2026
Reply from Canta Esthetic
Dear Crystal,
Thank you for sharing your feedback. We’re very glad to hear that Erica provided helpful training and follow-up support.
We also appreciate your patience regarding the missing items. Once the issue was confirmed, our team arranged the replacement items for you as quickly as possible, and we’re glad they were delivered in a timely manner.
Regarding the 10-in-1 Hydrodermabrasion Machine with Booster, this model is designed for professional facial cleansing, exfoliation, hydration, serum infusion, and multi-function skin care treatments. The suction and energy levels may feel different depending on the treatment handle, settings, solution flow, skin condition, and operating technique. If you would like the machine to feel stronger during treatment, our technical support team would be happy to guide you through the settings and usage tips.
Canta Esthetic provides one-on-one training, a three-year warranty, and lifetime technical support. Since you have not had much time to fully use all the handpieces yet, we would be happy to continue assisting you so you can get the best results from your machine.
Thank you again for recognizing Erica’s support. We truly appreciate your business and will continue to stand behind you with after-sales service and technical support.
Warm regards,
Ada Salazar
Canta Esthetic Customer Service Team
info@cantaesthetic.com
Canta employees are professional
Canta employees are professional. Provide training and certificate for all machines. Response within 24-48 hours. Customer service is excellent!!
27 April 2026
Reply from Canta Esthetic
Dear MELANIE,
Thank you so much for your kind review.
We’re very happy to hear that you had a positive experience with our team, training, certification, and customer service. Providing professional support before and after each purchase is very important to us, and we truly appreciate your recognition.
Thank you again for choosing Canta Esthetic. We look forward to continuing to support you and your business.
Warm regards,
Ada Salazar
Canta Esthetic Customer Service Team
info@cantaesthetic.com
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