canvas-store.co.uk logo
Visit website

canvas-store.co.uk Reviews 379

•
TrustScore 4.5 out of 5

4.3

Art supply shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting that items look even better in person. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the prompt arrival of their orders. Additionally, consumers find the pricing to be very competitive, offering excellent value. However, some customers also noted issues with their orders, including instances where parcels were not received, went to the wrong address, or were refunded without communication. There were also a few reports of canvases being out of square after painting, leading to difficulties with framing.

What people talk about most

Product

Consumers find product to be positive. Many reviewers praise the good quality of the canvases, noting they... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the prompt and efficient... See more

Quality

Reviewers express satisfaction with the quality of the canvases, often highlighting them as good quality for... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the good and reasonable... See more

Order

Clients share ambiguous opinions on order experiences. Some customers report prompt, efficient service, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keepi... See more

Company replied

Rated 5 out of 5 stars

The mistake was mine! However, Canvas Store were extremely helpful in sorting it out for me. Technology doesn’t come easily to (I’m 88) me and recognising this, a lady, Zoe, called and was so kind a... See more

Company replied

Rated 5 out of 5 stars

As I have been working on a series of linked subject matter I suddenly realised I would complete the present design and would need additional canvases. I ordered from canvas store while it was on my m... See more

Company replied

Rated 5 out of 5 stars

Good quality canvas. Good pricing easy to prep and paint on. Customer service was also great double checking delivery adress by email and confimation of delivery. 10/10

Company details

  1. #28 of 30 best companies in Art supply shop

Written by the company

At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

379 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 55% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Great service

5 February 2026
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hello,

Thank you so much for a great review!

Best Wishes,
Customer Care

Rated 5 out of 5 stars

Excellent quality canvases

Excellent quality canvases, well packed and friendly help with queries. Very good value for money. I wouldn’t go anywhere else.

3 February 2026
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Jan,

Thank you so much for a great review!

Best Wishes,
Customer Care

Rated 1 out of 5 stars

My order was cancelled.

19 December 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Phillip,

Thank you for your review.

We are so sorry that your order was cancelled.

Unfortunately, not all of our suppliers/couriers are able to delivery to Northern Ireland.

We apologise for the inconveince.

Best WIshes,
Customer Care

Rated 5 out of 5 stars

Would recommend

The canvases are of great quality, delivered in good time and unscathed. I had an issue with one delivery and the new customer service manager could not have been more helpful or professional.

19 December 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Jennifer,

Thank you for a great review!

Best Wishes,
Customer Care

Rated 3 out of 5 stars

60x30 canvas

Very slow on delivery

18 December 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Stephen,

I'm so sorry that your order took longer than expected to arrive.

We are able to meet expected delivery dates for most of the year.

However delays are most likely during sales and the Christmas period.

We apologise for the delay and any inconvenience caused.

Best Wishes,
Zoe

Rated 5 out of 5 stars

As I have been working on a series of…

As I have been working on a series of linked subject matter I suddenly realised I would complete the present design and would need additional canvases. I ordered from canvas store while it was on my mind before lunch and although I was informed that delivery could be between 4 to 7 days the order was delivered two mornings later. WHAT'S NOT TO LIKE?

12 December 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Jane,

Thank you so much for a great review!

Best Wishes,
Customer Care

Rated 1 out of 5 stars

Used to be very good but not anymore...

Used to be very good but I ordered 2 boxes of canvases in September and I am still waiting for a tracking number more than 2 weeks later. Different agents answer my email queries but dont get back to me and still no tracking number. Are they all AI now, I wonder? I have now asked for a refund but no response. I will be getting my canvases elsewhere in future.

4 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look