capitaloneshopping.com Reviews 377

Never received my $50 reward after completing required steps to receive it. Customer service is a joke. Asked me for a receipt which I provided. Said it wasn’t a receipt even though it was an electronic receipt from the merchant. Won’t use it again. Total scam.

Uses fine print to back out of paying you your rewards

Similar to what others are reporting: I received a link for a purchase offer for a generous discount and I followed the rules and made the purchase. BTW, the link was for the specific item I was interested in, not just a discount for that retailer. I received confirmation of the purchase from capital one shopping and confirmation of my reward and the amount. Shortly after, I saw that the purchase was marked ineligible and the rewards were gone. At this point, the return window was closed and I am stuck. After waiting the full 60 days for verification, I reached out via the link on their site and filled out their form and attached the screenshots and receipts. I continue to get a generic response saying that after looking at my case, my item was marked ineligible by the retailer and here are the possible reasons this may have happen. Not the specific reason. And it's the same response over and over. No phone number listed, impossible to get a direct answer. They messed up but are not willing to admit it or accept responsibility or pay out. Their customer service is unacceptable. What's worse is even though they are part of capital one, no one else is able to get a hold of them either. I've called the general credit card customer service and even my credit card, and they are not able to get a response either.

Absolutely garbage. Did everything required to qualify for a reward, yet they won't credit my account. Don't bother trying to find customer service - I found a phone number and called, just to be condescended to by an unprofessional representative who didn't know what I was asking for and was too busy trying to talk over me to listen. Avoid avoid avoid.

I received a message on my account that gave out a $40 incentive for downloading Capital One Shopping. I never received the incentive on the account, and when I e-mailed support, I was sent exactly the same copy pasted response twice from what I am guessing is their AI tech support named Jeff. I am digusted this was handled in such a way. Not only was the bonus not paid out, there was not actual staff support.

A busienss like this should not be in busiensss without having a proper customer support. Hundreds of dollars not credited to my account being listed as ineligable

I have changed my email to a different company. Capitalone shopping has no means of changing my email. Therefore all my discounts and purchases cannot be verified. I am unable to contact them as the email address i was given is not a valid address. Beware

They send out deals that look good but try and get your discount. It is almost impossible. Try Contacting Capital One Shopping. Again, almost impossible. Do not use this app. it is very frustrating and you do not get the discount. Also, if you contact Capital One for help, you are not going to get it. Total waste of time.

This service is a disaster. The extension will clearly tell you you're getting cash back then it never shows up. If you contact customer service, they repeatedly send a form letter saying you have to wait one YEAR before they're willing to look into the problem for you. They're rude and totally unhelpful. Definitely don't buy anything assuming the cash back will work. Better to stick with Rakuten.

Missing transactions, offer big rewards for shopping at a store only to find no history of the transaction. After purchase emails showing savings you could have had, if you just would have searched a day or 2 in advance of when you needed something. I BELIEVE THEY MAKE MONEY BY SELLING OUR SHOPPING HABITS.
Crooks!

BEWARE OF CAPITAL ONE SHOPPING!! Back in the end of January my account was hacked. Someone bought a gift card from my savings but fortunately the gift cards only gets sent to you as the customer. Bad thing is that Capital One Shopping will not take back nor credit your account as a credit card would. They say they are not the same division as the credit card and once your card is bought, it is bought. So....come to March and I thought I'd give my niece the information to use for her birthday. The gift card could then not be accessed, even though it was never used . They don't care and are not willing to help even though I had been hacked. They keep giving the same rote answer and do not either read nor respond to anything that you may write in your email. Why then even have customer service? They are horrible!!! I have removed the extension and app. When I called the company that the gift card was from, they were as nice and helpful as could be. It was actually Seohora and I was told that this wasn't the first time that they've heard this. Sephora customer service took the time and guided me in another way as to how I could open the card another way.
5 emails back and forth with COS.. AWFULL!!!

They give you the rewards on various coupons but when you go to the store to redeem the Store tells you your coupon is locked. When you try and contact customer no service you get meaningless emails that take forever and no results or solution. I believe this is just a scam to get consumer habits and sell them.

I got an offer for $50 off a $150 purchase at Brooks shoes. After clicking on the link and buying a pair for $167, I was never discounted or credited for the $50. (The shoes were not an exclusion from the offer)

They literally stole a private one time use coupon code that was given exclusively to me as an ExpertVoice member and posted it for anybody to use on the website so when I tried using it, it was already claimed! Seriously shady levels of tracking and invasion of privacy just to sometimes get a better deal on things - not a good trade off for me.

Trash, didn't tracking my shopping. And tried to contact customer service but always no response

I signed up with the initial $80 offer. Fast forward about 6 months, I emailed them to ask why it hadn't been credited to my account, and received a reply about a week later saying I was "ineligible" for a number of reasons that may or may not apply.
I reached back out to ask which of the terms I had violated, and I received the same email. Horribly disappointed. I will never be getting a capital one credit card

Capital One Shopping is a joke. Tens, if not hundreds of emails with amazing deals but every time I click on a link I am for some reason never eligible for a deal so instead of getting 50 or hundred dollars back they offer a one percent back which of course I never see anyway. don’t waste your time and delete the opportunity to get emails from them.

Have been trying for a WEEK to redeem $94 in a Chewy gift card. Says my phone number of decades is already in use. Help “fixes” it. Same thing happens again!!!!

The App “help” is no help. Problem appears to be with a poor App.

This is absolutely unacceptable and Better Business Bureau complaint is next!

Really crappy selection of gift cards. No Walmart, No Amazon. AND...you can't deposit anything into your linked bank account. Really? Then why require one?

I'll be unsubscribing immediately.

none of my shopping trips is eligible for the rewards. I sent email to customer service, they didn't investigate at all, but just sent me this general email saying "Bonus limits apply to the specific type of Bonus Offer. You are limited to one active Bonus Offer per type (e.g., one Hotel Bonus, one Events Bonus, one Home Page Bonus, etc.) per account. Unless otherwise stated, Bonus Offers are limited availability, expire, and specifically tied to your individual account. As these are unique to your account, they cannot be shared or transferred to other accounts. To qualify for a reward, the spend requirement must be met by the order subtotal only. This includes the cost of non-excluded items after all discounts and promo codes are applied, and excludes taxes and shipping fees."