Caple Reviews 2,198

Had an issue with my dishwasher tray, Great service, I found a phone number easily and was immediately speaking to someone. They asked me to email and I had a response and email exchange and resolution all in the same afternoon. They shipped a replacement part for free though it was out of warranty. I’m yet to receive it but sure it will arrive.

I asked for help in identifying a 10 year old dripping kitchen mixer tap. Within the hour not only had they identified the exact tap but also the necessary parts to repair it.
I was mightily impressed by this help.

Part requested came quickly within 2 days

Thank you for having us at your experience day. Very informative and loved seeing all of the products. Many thanks to Jo and Dan for the delicious food and for making us feel so welcome!

Jo and Dan have been superb today, wonderful food cooked on lovely appliances by Jo. Dry informative tour by Dan, who was very knowledgeable about the various functions and benefits of each appliance.

Lovely brand, very interesting products! Thank you for professional service!

Excellent customer service..... Purchased our plug fitting from Caple 3 years ago and the antique brass has tarnished badly, so I contacted customer service in view of replacing just the antique brass section without the full set of parts to go underneath the sink as I didn't need that. Chan was very helpful and asked me to send images of the tarnished plug, and having received them said they would replace the item for me! When I only received one and wanted to replace 2 as I have 2 sinks next to each other I emailed him and he sent another out straight away. Very happy

Replacement tap

Caple Customer Services in the form of Emily Walsh were highly responsive in dealing with an issue with one of their taps. The problem was immediately diagnosed, repair kit sent within two days and helpful in dealing with my costs of fitting the replacement cartridge.

I visited the Leeds showroom for some training. The day was fantastic from start to finish. Lauren and Courtney are a true reflection of the excellent customer service Caple already provide our Showroom. special mention to Saqib for inviting us.

Fast efficient customer service friendly professional staff

Olivia was really helpful, I needed specifications of my tap having just moved into a new house, sent over the details immediately. Excellent service

Purchased a sink and tap last year - recently, there was a problem with one of the tap handles having become loose. I had a couple of phone conversations with Caple's Customer Care people, plus a few emails. They then sent me (at no charge) a kit to fix the problem. It was sent by courier and arrived next day. The problem is now rectified. First-rate customer service - very professional and no quibbles. They stand by their 5-year guarantee on these particular items.

Fast response to advice about a tap part from Willow. Excellent service

Visited the Leeds Studio today with Saqib and it was the most amazing experience. Courtney and Lauren were friendly, super helpful and really knowledgeable. I’ve came away with so much information and super excited about the products. Thank you guys x

I'm very disappointed that in only a matter of days the sink was showing scuffs and scratches. I'd not done anything to scratch it and marks appeared on the draining board, that was almost immediately covered up by a dish drainer rack. So unless the plumber scratched it on installation there's no explanation for it. Basically, it shouldn't get damaged so easily if it's good quality, so clearly it's not.

Ordered a new water filter as I had used the old one for six months. Filled in the online order form. Came two working days later.
Fantastic service.

Hannah was awesome !
Really helpful and knowledgable and efficient !
Thanks !

I brought a kitchen tap that I loved , unfortunately after 4 years it developed a leak from within inside the tap. Unfortunately, the leak caused damage, stress and Plummer bills .
But I must say Caple as a company was great in sorting me out replacement. Only reason why I didn’t give five stars is due to it leaking in the first place but things happen! Great customer care though and my kitchen is looking great again.