Ryanair Car HireReviews 

Avoid Carwiz Car Rental at all costs !!!
Carwiz SCAM rental company!!!
Stay away from Carwiz !!!

SurPrice - Ryanair promoted car rental - KEEP AWAY!!

Booked SurPrice from RyanAir website - what a mistake. I shall never use a third party RyanAir recommendation again.

Ostensibly cheaper than other car hire companies; however, once in the office, they will do their upmost to change the T&Cs of your rental agreement to add extra charges.

Liars, cheats, thieves, toxic, despicable, odious people. Pay more, steer clear, use another rental company.

I took the AXA excess insurance offered when booking car hire with flights. Goldcar car hire in Tenerife. At the desk I was told that I had to leave a deposit for their €3000 excess....or pay €309 insurance to cover that excess. They did not want to know about the AXA policy. So I had paid for the car hire, AXA insurance then also had to pay another £267 to cover Goldcar excess! Have since complained to Ryanair, Car Trawler etc a few times and got nowhere. My advice is to hire from Cicar or another firm who provide fully comprehensive insurance with no excess! Have had no problems at all with Cicar! I thought that selling insurance at rental desks was a thing of the past!

I had a horrible experience at Mallorca airport where I wanted to pick up the rental car at Gold car desk. Whilst I showed them all the requested information, they told me that my first name was spelled incorrectly on the booking. It showed my email address as first name instead of my name as shown in my passport. I had booked my car with Ryanair right after i made my ticket purchase, and I did not enter anything, the Ryanair system completed these fields. The lady at the counter offered me a new rental (3x more expensive) or I should call Ryanair to have it fixed. The Ryanair website did not respond, so when I finally got a representative on the phone he wrote down my whole complaint and said that he would speak asap to the complaints department to get it solved. All I received the following morning was an email saying that he was unable to reach the complaints dept, so he gave me the email address and wished me good luck. I ended up with no car at all, no money back and booking taxis instead. Thanks Ryanair and Gold Car for this scam!

So had a booking of car rental from ryanair car booking application as my flight was booking via train air. So my flight was couple of hours delayed due to fog I was informed. When I got to the car rental they had cancelled my booking due to delay. Tried contacting ryan air and has not been helpful at all. Going through the terms and conditions it states on Ryan air that flight delays won't get the refund for cancellations of car hire. What a terrible servic. Even the flight wasn't all that as there was delays on both my flights. Please don't use this horrible service which just wants to milk money out from customers and don't have anything else to care for.

I booked a car through Ryanair Car Rental with pickup from Goldcar at Bari airport. At the counter I was denied the car because, although I had a valid passport, I did not have an Italian ID card as a resident in Italy.

This requirement was not clearly communicated during the booking process, nor were the supplier’s terms and conditions properly provided or highlighted. As a result, I had to rent a car from another provider at a significantly higher cost.

There is a clear lack of transparency regarding essential rental conditions. The booking flow should make these requirements explicit and impossible to miss

Rented a car on ryanair website on arrival to pick up car, the car was not road worthy. It had bald tyres. When refused to hire the car and request refund Ryanair eventhough did not pay hire company still would notrefund me by money eventhough the service was not supplied. Not at all happy Mr O Leary. Booking ref PT940318330

The extra services offered by Ryanair CAR rental are ambiguous and highly deceptive. Taking out the insurance with Ryanair was completely impossible; the booking number for the additional insurance with AXA was unknown, yet despite this, it is still being charged. Extra full cover insurance is charged, but the rental company on site is not informed and charges for it again; as a result, you pay for your full insurance twice. Both Ryanair and AVIS refer to each other, but neither is willing to refund the insurance
Golden advice is to rent your car directly from a reliable company, not via Ryanair, and certainly not AVIS/BUDGET !

Absolute joke of a company when it comes to car hire.
I purchased a small car including insurance (with a high excess) through the Ryanair website after booking a flight. When I arrived at the carhire desk in Malta (Car wizz) they were unwilling to let me collect the car without buying their insurance. My documents clearly showed I was covered but they insisted upon purchasing their insurance on top of what I had already paid for.

Lesson learnt. I will never book car hire through Ryanair again.

DO NOT USE RYANAIR FOR CAR RENTAL!! They use sub standard franchisees who are rude scammers & take your money with no comeback. They have washed their hands of my case & don’t care that I have been treated awfully & robbed!

I booked a 7 seater car (Mallorca airport), Fiat Doblo or comparable, and got a Ryanair/Cartrawler voucher for that. But when checking in at the Sixt website , there was a 5 seater car. NO SERVICE AT ALL via the chat to solve the problem. I could make a new booking at current prices they told me. Canceled the booking. Never again.

Ryanair should drop Green Motion Italy from their car hire inventory.
Highly disreputable and fraudulent in their mistreatment of customers, scamming over pre-existing damage.

I got fully refunded, being a determined and litigous type, but thousands of reviews did not.

​I am extremely disappointed with the service provided by Ryanair Car Hire (CarTrawler). My booking (Ref: IT919000450) turned into a travel nightmare.
​My Ryanair flight (FR 4721) was delayed, but since I had provided the flight number in my booking, the supplier is contractually required to monitor the arrival and hold the vehicle. I arrived at the desk at 20:40—immediately after clearing security—only to find the desk closed.
​To make matters worse:
​The contact number provided on the voucher did not work, making it impossible to alert the store.
​I spent the entire next day (the 30th) trying to contact them and even spoke to Ryanair chat support.
​When I returned to the desk in person on the 30th with all my documents, they told me my booking had already been deleted from their system.
​I have been left stranded, forced to pay for multiple taxis, and now I am being asked for "photos of a closed desk" to prove my case, despite the fact that they can see my flight was delayed.
​This is a total failure of service. I am demanding a full refund and reimbursement for the taxi fares. Ryanair and CarTrawler need to take responsibility for their local suppliers.
​Case Ref: 03135352

UPDATE [13/04/2026]: Still no refund – Ryanair/CarTrawler logic is absurd
​I have received a response from "Eman" at Customer Care, and it is honestly insulting. They are refusing a refund based on the "anticipation" that I would have been late anyway, completely ignoring that my 40-minute arrival delay was due to the Ryanair flight (FR 4721) I provided in the booking for monitoring!
​The facts they are choosing to ignore:
​Failed Communication: I tried calling the supplier as soon as I landed, but the phone number provided on the Ryanair voucher does not work. I have provided call logs proving I tried to reach them.
​Despite providing my flight number, the desk closed and didn't monitor the delay.
​ I went back to the desk on the 30th, and the local dealer told me they never even received payment for the booking. So where is my money?
​This situation left me stranded, forced to pay for multiple taxis, and has caused immense stress, ruining the start of my holiday.
​They are hiding behind template emails and "terms and conditions" while failing to provide a working contact number or a car. This is daylight robbery.
​Case Ref: 03135352 — I will be pursuing a bank chargeback and contacting the Aviation ADR.

Piss rental, and no response had to pay double, to Ryanair car hire and on site to the main supplier, even though I'm not going to do it, but the main supplier did not accept Ryanair payment (receipt)!
Do not rent there!!😠

Very bad experience with Ryanair Car Hire in collaboration with Surprice. I booked and prepaid a rental car, but when I arrived in Pisa, Surprice demanded almost double the price because my Mastercard Gold was not “embossed” in the required way. This was never clearly stated during booking with Ryanair. They send several emails before the trip about what to bring, but this requirement is not mentioned. You only discover it at the counter where they refer to small print terms. Even my bank found this very unusual. I ended up without a car and had to find an expensive last-minute alternative. Very misleading and frustrating experience with both companies.

Minus ZERO STARS -
TO ALL individuals WITH DUAL NATIONALITY RESIDENT ABROAD - DO NOT RENT GoldCAR rental WITH Ryanair

As a dual National with Italian and British Nationality (resident in the UK) I presented my Valid Italian passport which was declined. I also offered to present my VALID British Passport and this was also declined. I then had to hire another car from a different provider at CAGLIARI airport Paying a crazy amount.

The Ryanair email booking confirmation dated 3rd December 2025 sent at 13:42hrs it clearly stated that the driving licence must be accompanied by a valid photo ID (i.e. PASSPORT) and the digital car hire voucher. "Not Identity Cards only."
When chasing for the refund they replied saying that in their terms and conditions, the driver’s license must be accompanied by a valid Identity Card, and proof of address. Even after sending the screenshot of the email they sent me stating the contrary I still have not seen a refund
I find this completely UNACCEPTABLE and mind blowing having booked and pre-paid for my car rental well in advance.

P.S. Will never rent from this company again. Ryanair:- if Goldcar Rental has changed their policy to ACCEPT IDENTITY CARDS ONLY THEN HAVE THE DECENCY TO ADVERTISE ACCORDINGLY!!!! This is NOT in your terms and conditions.!!!!
People, Please read all reviews PRIOR TO YOUR BOOKING and AVOID THIS COMPANY AT ALL COSTS!!! GO SOMEWHERE ELSE!!!

never again,
in deep terms they have that the credit card needs to have embossed numbers, so my two cards was refused, i was left without help at the desk

Bought through the Ryanair app. Allocated to turisprime part of the Avis group. Got allocated a vw polo which had marks and scufs all over it. Had to go back twice as oil warning light came on. Then for screen wash with engine management light. Clear the car had not been prepared

Bus from the airport was certainly not luxury. It was a bit of a fight to get on. No queuing system. Just turn up in the middle of a car park. No signposting for the pick up.

In fairness turisprime upgraded to a vw tcross. Which was a better car. Again there were scuffs on it not showing on the contract. Vital to take a video and date it before taking the car and send it back to them. On departure we returned the car without issue and quickly taken to the airport

Mixed review

Terrible experience - Ryanair is misleading clients on purpose. DO NOT RECOMMEND - just book a car somewhere else - it is hard to find worse experince elsewhere.

TERRIBLE experience with Ryanair car rental...NEVER DO THIS....