Caramel Clothing Reviews 

286
TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

It was great because I was able to find what I wanted and the staff were, as always, very helpful. They give their honest opinion on colour, style and fit so you can walk out with your purchase knowi... See more

Rated 5 out of 5 stars

Love the clothes I have purchased from Caramel. Great quality, easy to use website. Orders arrive promptly. Love everything about them plus the loyalty points (which I am accumulating) thanks

Rated 5 out of 5 stars

Excellent friendly prompt service. Quality of items was very good indeed and has been much admired by many people whilst on holiday! Staff very personable and happy to give advice on garments in terms... See more

Company replied

Rated 5 out of 5 stars

Caramel Clothing is simply a fabulous place to shop. The staff are always friendly and full of helpful advice which makes shopping there so easy and pleasurable. They notice your likes so when they of... See more

Company details

  1. #26 of 252 best companies in Ladies' clothes shop
  2. #9 of 49 best companies in Costume Jewellery Shop
  3. #44 of 277 best companies in Fashion accessories shop

Written by the company

Welcome to Caramel Clothing Caramel Clothing are an independent ladies fashion boutique selling great labels including Part Two, Fransa, White Stuff, Numph, B.Young and Ichi. Caramel offer Free UK delivery on orders over £50 with same day dispatch. Next Day Delivery is also available. Our no hassle returns are processed the same day. Established in 2005 we pride ourselves on great service in our shop and on our website. SHOP NOW


Contact info

4.9

Excellent

TrustScore 5 out of 5

286 reviews

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4.9

All reviews

(286)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Item was well packaged. Very pleased with the trousers I ordered.Excellent price in sale.
Many thanks

11 August 2023
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Reply from Caramel Clothing

Thanks so much for the great review Jennifer

Rated 5 out of 5 stars

Fab service from this business!

Fab service from this business!! Delivery was super fast and dress is absolutely beautiful!! Will definitely be a returning customer 👏👏

5 August 2023
Unprompted review
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Reply from Caramel Clothing

Thanks so much Samantha

Rated 5 out of 5 stars

Excellent

Excellent, prompt delivery. Dress was beautiful as well.
Carol b

16 July 2023
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Reply from Caramel Clothing

Thanks Carol

Rated 5 out of 5 stars

Gorgeous dress!

I purchased this dress online and am delighted with it. It arrived very quickly and was beautifully packaged.

9 July 2023
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Reply from Caramel Clothing

Thanks so much. Glad you like the dress.

Rated 5 out of 5 stars

excellent returns procedure

Unfortunately the shirt I purchased was too large and had to be returned. The return procedure was carried out very quickly with no delays.

4 July 2023
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Reply from Caramel Clothing

Thank you

Rated 4 out of 5 stars

Efficient and quick

Efficient and quick. Product higher end of online price range. Packaging basic, just plastic bags. No complaints re delivery.

14 June 2023
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Reply from Caramel Clothing

Hi Rowena
Thanks for the review and feedback regarding packaging. We do try to keep our packaging to a minimum which allows us to continue to offer free delivery on all orders. I hope that inside the postal bag you found your dress wrapped nicely in tissue.
Thanks again,

Sarah

Rated 5 out of 5 stars

I've ordered from Caramel twice now

I've ordered from Caramel twice now, always send things really quickly good communication. Sadly the trousers I ordered didn't fit properly so returned a few days ago so waiting for refund. Would order from again and recommend.

25 May 2023
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Reply from Caramel Clothing

Hi Rebecca, thanks for the great review. We refunded your trousers on 5th June so hopefully you have that now.

Rated 5 out of 5 stars

Great service

Great service my top arrived very quickly
the material feels comfortable and top is good fit

14 May 2023
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Reply from Caramel Clothing

Thanks for the great review

Rated 5 out of 5 stars

Great service

Great service
Super fast delivery
I will def shop with you again

10 May 2023
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Reply from Caramel Clothing

Thanks so much

Rated 5 out of 5 stars

Lovely Blouse at a great price

Lovely Blouse at a great price. Great communication, fast delivery. Couldn’t have had any better service. Great company to deal with definitely will use again.

4 May 2023
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Reply from Caramel Clothing

What a lovely review, thank you so much

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