Cardboardboxes Reviews 

Ordered boxes 6 weeks ago and still waiting......... I've chased weekly for updates, I am continuously told the despatch team are looking into it. The despatch team must permanently be on annual leave because it's taken them 5 weeks so far and they've not managed to give me any information.
Interestingly I've since looked the company and Director up online, and he seems to have a number of cardboard box businesses that get disolved or go into liquidation (I wonder why). Interestingly too, the payment I made shows as Moving Boxes on my bank statement - which is a business that isn't trading. Every response from Customer Services seems to mirror the responses on other people's reviews too. My order was not bespoke either, and no information on their website to advise of delays with shipping, or backlogs of orders. Just happily taking more and more orders, and more and more money and not delivering. Communication and honesty is lacking with this business, so if you value your sanity, I wouldn't bother using this business to order from.

I ordered on the 19th of October, paid for 3-5 day delivery and still no notification or details on where or when the delivery is expected. I will return these as the event I needed them for has passed and I sourced the boxes from another company (Beer Box Shop), they are brilliant, go there instead. Oh and when I return the boxes I need to pay for the postage - double whammy of personal costs to us!!!

FRAUD. I wish I had read their reviews. The worst and most arrogant company I have ever dealt with. 2 weeks, no dispatch or delivery. Just continually told to wait for the shipping update. Asked to cancel but told I cannot. This wasn't a custom order just 150 stock boxes.

Just submitted a small claims court proceeding.

double wall boxes are so terribly made.

Well I suppose an average rating of 1.3 stars says it all. I too have experienced the delayed shipping, vague responses to emails and no refund when requested that so many others appear to have also experienced. What is truly astonishing though, is that the company has had so many similarly awful reviews for years. It’s not like the company is just going through some temporary supply issue or staff shortage - the negative experiences that so many have suffered appear to be just the ongoing norm for this company. What sort of business has so many bad reviews involving similar issues for so long? I’ve never seen anything like it in my life.

I ordered 5 boxes from this webiste nearly a month ago. They were a size offered by the website (so not bespoke) and I am still waiting for my delivery. Customer service just keep telling me they are looking into it and the refund department have told me I am not entitled to a refund?! This company is an absolute joke. AVOID!

Purchased some 'Royal Mail Small Parcel' sized boxes to send items out to customers. When I opened them they exceed the dimensions of the permitted RM small parcel dimensions, contacted them to be told 'Size are internal dimensions, as opposed to external dimensions.
They advertise them as Royal Mail Small Parcel sized, yet they exceed royal mails maximum dimensions, wheres the sense in that?

Hardly fit for the purpose they advertise. I shall go elsewhere in future.

Late delivery, needed packaging supplies for moving house. No solution offered.

Terrible service. Waited over 3 weeks with the same old "were contacting the courier, order should be confirned for next week" response with no tracking updates,

I have since requested a refund but guessing from the comments ive read here it is a challange in itself.

Placed an order on 12th September for the NHS. Needed the boxes urgently and stated this in numerous emails to them when nothing arrived after their claim they would arrive within 5 working days.

After weeks of asking for a refund as they have still delivered nothing - they have the cheek to send an email today (10th October) saying the order has been processed and is ready to ship. DO NOT GO NEAR THEM! LIARS AND THIEVES.

AVOID, this appears to be a scam company. Zero stars isn't selectable but definitely zero stars. Similar to other's experience, this company failed to provide the order and have now failed to process a refund. I wish I'd read reviews on here before ordering , still waiting for a refund and also pursuing via my bank. The companies house record for the same company name, website name and address makes interesting reading too, and their reply (below) is illogical and muddled.

Order #114570 (as requested as they responded here quicker than directly to me)
Ordered 18/9/2025 (3-5 working days quoted, note there was never any mention on their website of a longer time to fulfil the order or on the order confirmation)
Chased 26/9/2025 - this was 6 working days later, took them 2 days to reply "Delivery is expected to be with you by the end of the week", never arrived
Chased again 7/10/2025 - their reply was "I have asked our despatch team to check and advise on the delivery status. Please expect a notification to confirm your delivery", never arrived
Chased again 9/10/2025 - they didn't reply this time
14/10/2025 - 4 weeks after ordering, still no update or delivery
17/10/2025 - I cancelled my order and requested a full refund, took them 4 days to acknowledge this request. Interestingly no mention at all if the order was actually being processed (clearly it never was!)
5/11/2025 - still no refund given, nearly 2 months after originally ordering!!!

Unfortunately I must agree with the many poor reviews of this company. We ordered a custom made tandem box for delivery to the end destination of our cycling trip in August. The box never arrived despite numerous emails (which they rarely answered ) and phone calls to the office. We had to leave the tandem in another country and rearrange a box from another company with all the associated complexity of having it shipped back. I paid £75 and they have refused to refund a single penny. I am trying to pursue this through other avenues.

Despite promising quick delivery, the boxes arrived a long time later.
Despite having told them not to dispatch because of the delay, they dispatched days later anyway.
Now they are refusing returns for a refund, and making the process impossible.

Took payment for my order and an extra £15 for next working day delivery. No box and no refund after several months of trying to get either. Please do not use this company.

DO NOT PURCHASE FROM THIS WEBSITE OR ANYWHERE ASSOCIATED WITH THIS SELLER.

If you book next day delivery, this will be ignored in the invoice and you will be told that you never booked it, the boxes simply DO NOT ARRIVE.

When you ask for tracking status or a refund you are send a very basic "we're working on it" sort of email.

Just save yourself the time and money and buy somewhere else.

If only I had read the Trustpilot reviews first, I would never have used this mob. Sheets of paper were just tossed loose into a box with other items and without being wrapped or secured in any way. Consequently there was damage. My complaint was equally tossed aside. So please anyone reading this, look elsewhere for your packaging.

Terrible comms, delayed shipping, missing items, middling products. Avoid.

Liars and Scammers

The order of 60 boxes was 20 short, they denied responsibility and claimed I had them, when quite clearly the packages would not fitted them in!

Impossible to get hold off, said some bull story, pointed me to their T&Cs when it is distance selling rules they are breaking reported and ending up rejecting the entire order 12 days after delivery in the 14 days window.

Even there picking list is wrong!

Terrible non existent customer service.

Also, don't expect to get an order notification. They'll take your money and leave you hanging.

Extremely poor service, I have been waiting for delivery 2 months now and there is always an issue. Don't waste your time and money, your questions won't be answered.