Cardinal Financial Company Reviews 593

What I appreciated the most during my loan process is that the loan officer Ana was patient persistent and very knowledgeable in her position. She went above and beyond to get me the loan. There were times when I felt like quitting but Ana encouraged and assured me that it would happen. I have nothing but great things to say about my home buying process with Cardinal. I am referring friends family and everyone I know to Cardinal Financial Company for there home purchase.

Worse customer service ever. Ive been dealing with rebuilding my home due to hurricane IdA. You would think they would want to make this is easy a possible and least stressful as possible considering there client just lost there home which by the way is still having to pay a mortgage on a home you cant live in.( months and still not finished. No one cares or knows what your going thru. All you do is get transferred around to different people and no one seems to know whats going on or how to help. Loss draft department is a joke. The person in charge of my account in loss draft is a complete moron. ill spare listing her name. And they are with holding and escrow refund stating that my account is past due which its not and one of the supervisors even stated that its not past due. No communication within from there departments. I have spent hours and days on hold to no answer and eventually get hung up on. I cant wait for the first chance to refinance away from this company. Ill be going local for sure.

The folks at Cardinal Financial were very welcoming and friendly. They took the time to listen and made us feel like they had our best interest at hand. They were available and took the time to answer our questions, address our concerns, educate us on the process. The recommendations that were made were again, with our best interest, and were very much appreciated. I wouldn't hesitate to use Cardinal Financial again and to recommend them to others.
The process with using Octane for all the document management was a bit cumbersome at times. The only thing I wished happened prior to starting the process was a "this is what to expect" conversation.

Lets begin back in December was finishing up a refi with another lender when i recieved a call by Cardinal and the conversation ended with i can beat there rate,... and etc etc. Now i like my loan officer and i hope its not him, but underwritng needs some help. So left first lender and jumped on board paid $500 up front for appraisal{big mistake}.Doc after doc after doc after letter after letter.... wait now lets do it again and oops again and now you need to talk to some credit counsel people to get your reports right. Ohh and they already had the paperwork/ docs that Credco called my bank and other financial institutions and got for Cardinal. How do i know this,....i was on the phone call. Never felt like a shmuck,like i did that day.JUst a couple days ago was finally told alright we did it way to hang in there,notary be getting ahold of you underwriting approved and its closing. YUP .....Wrong ...so wrong ....now i need to provide more docs, yall know whats next another extension ...and ANOTHER FEE tacked on AGAIN....whats that like 5-7extensions plus fees and boy pay attention cause those rate lock extensions ain't cheap....wish i knew of another recourse cause about a week or two ago i ws pissed. The message on Octane todo b/s board sent me into hyper "LIVID"......mode. Im not sure what i want to do out $500 dollars, with a family isn't feasible.Also why do i have to ask for a copy of appraisal ....did i not pay for it,,,and when i did ask ....what u plan on going somewere else. Well maybe, and make sure how you wasted 5 months and money and undo stress.

Amazing team, saved us a ton on our refinance! Highly recommended!!

Barbara Grant-Proctor is by far the best Agent that I've ever worked with. Her relentless dedication to me even on her day's off ensured the closing of my loan. I will be back to Cardinal Financial as a repeat Customer.

Jacqueline Almendares is Cardinal Financial top customer oriented representative. She made the loan application a breeze, and I have told all of my relatives and friends to call her when they need financing.

Excellent mortgage company and I don’t regret to choose Gardinal.

This is such a great company to work with. They make the experience very pleasant and easy. I highly recommended it.

These ladies were truly amazing ! The assistant the loan officer and the transaction coordinator !!! I’m so thankful for these ladies making my house buying process so amazing !!!!! We closed in 18 days !!!!! 🙌🏿🙌🏿

Julie and her team were amazing. They assisted with the refinance of our home and made the process as seamless and easy as possible.

We would definitely recommend them! A+ service all the way.

Awesome staff! Yusuf Gallardo and Robyn Reese were excellent communicators, either on the phone or via email, all questions were answered so quickly, it seemed as if they were just concentrated on us, and us only. excellent staff, excellent company

Worked with loan originator Nathan Harary and he successfully helped me make my first purchase in NJ. I almost thought my loan wouldn't go through but Nathan is a magic worker. Such a loving and caring agent with 100% dedication and professionalism, highly recommended!

I had a wonderful experience working with my loan officer. I had no idea how to start with the process of refinancing my home, but I felt very comfortable and at ease since I was able to contact the appropriate dept as needed. I would definitely recommend this company.

Tyler and his team are very professional and helped and guided us step by step to get our house.

Everything was explained to me during each step of the process. I was given options to choose from. And what I had wanted to accomplish with my refi was achieved.

The home loan process has many steps and requires lots of information which can be overwhelming and even disheartening. Mark and his team not only explain the steps and info requirements in plain language, but also give a clarity which dissolves the fear surrounding one of the most expense purchases in a person's lifetime. Mark is more than a Loan Officer he's one of the few folks who is a "loan educator."

I had a great experience with Cardinal Financial. The team was very knowledgeable and they communicated effectively and often every step of the way.

Jessica and Rebecca were amazing from start to finish and I would recommend anyone reach out to them if you are in the market!

Great experience with Carmen Gomez, highly recommended!