Card Town Reviews 730

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Over the last four or five years we've used all the companies with varied outcomes but we'll definitely use Card Town this time again next year. Cards were of a really high quality with a crisp print.... See more

Rated 5 out of 5 stars

I always use Card Town because I can find the perfect card for every occasion, and even a few I never knew about. Their selection is always fresh and up to date, with new options every time I che... See more

Rated 5 out of 5 stars

I have ordered many Cards and Calenders from you over the past year and have never been disappointed so far, always delivered on time - very reasonable price- excellent quality. I am happy to recomm... See more

Rated 5 out of 5 stars

Highly recommended. Will be uploading more of my pics shortly. Problem sending from my end but, once sorted, will be back asap. Card quality fine. Image quality superb. You are looking at one happy bu... See more

Company details

  1. Gift shop

Information provided by various external sources

Card Town is the new home of personalised cards. Offering 1,000's of cards covering all occasions like Birthdays, Anniversary’s, Mother's Day, Valentines and more. We offer the ability to add your own text and images to cards to make sure they are extra special!


Contact info

4.2

Great

TrustScore 4 out of 5

730 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

EXCELLENT,EXCELLENT,EXCELLENT

COULDN'T BELIEVE MY LUCK WHEN I FOUND YOUR WEBSITE, A PERFECT CARD FOR MY GRANDSON WHICH IS NOW ON ITS WAY TO AUSTRALIA. I HAVE SHOWN THE CARD TO ALL OF MY FRIENDS WHO ALL LOVED THE IDEA OF HAVING A PERSONLISED CARD.
AN EXCELLENT SERVICE, ORDERED ONE DAY, RECEIVED THE NEXT AND VERY REASONABLY PRICED. I WILL DEFINITELY BE ORDERING MORE.

3 April 2014
Unprompted review
Rated 4 out of 5 stars

Desperate for a one-off card!

I had been looking for ages to find a decent 60th Wedding Anniversary Card from my Dad (who is an invalid and cannot get out) to my Mum. But to no avail ....

Until I found Card Town! I was able to put Mum's name on to the front (which amazed my Dad!), and get the card sent to me so I could get him to write something inside it.

The only slight down-side, is that the card didn't really look a lot for the money, but the ability to personalise it did make up for this to a large extent, and my Dad is very pleased with it, which was the whole aim.

Easy to use the website; prompt service; goo communications - couldn't fault the service.

2 April 2014
Unprompted review
Rated 5 out of 5 stars

Top Service!

Got a free card voucher as a promotion from The Watch Hut, tried it out for Mother's Day and totally love the service. The website was easy to use and the personalised card arrived next day, in superb quality along with an envelope. Nothing to complain about!

31 March 2014
Unprompted review
Rated 5 out of 5 stars

Excellent

Easy to use website. Very prompt production and delivery. Excellent quality product.

31 March 2014
Unprompted review
Rated 2 out of 5 stars

Envelope missing

29 March 2014
Unprompted review
Card Town logo

Reply from Card Town

Dear Ms Amanda Vining,

We are very sorry about this. I have contacted the laboratory to send out to you asap.

Kind regards,

Richard Winn
Customer Services Supervisor

Rated 2 out of 5 stars

Slowwwwwwwwwwww late delivery

card was perfect, but wont use again, due to useless delivery time
Posted 1st class Thursday, didn't arrive until the following Tuesday.

Seems royal Snail, have gone back to 3RD CLASS Delivery,for double the price 1st class was, 5 years ago!!

Privatisation has just lost Card Town a customer, due to p poor delivery service,i bet they are well pleased with your 3rd class delivery service???

21 March 2014
Unprompted review
Card Town logo

Reply from Card Town

Dear Jools Bellamy

Thank you for your feedback regarding your order. We appreciate all feedback of this nature so we can address this with our suppliers.

Kind regards, Sam Connolly Customer Service Manager

Rated 3 out of 5 stars

Great product, poor packaging resulting in damaged card twice

Love the crad they delivered but flimsy envelope with DO NOT BEND printed on it. First card was bent - too badly to use. Spoke to customer services who arrangd for a new card to be sent out. That card was packaged the same way and the envelope had been again bent by royal mail using an elastic band. Card Town need to get some more substantial packaging to protect the cards.

19 March 2014
Unprompted review
Card Town logo

Reply from Card Town

Thank you for your feedback regarding your order. I can confirm that I have passed your commentas rwegarding our packaging on to our Labrotatory Manager for further investogation. Please contact our Customer Service depattment again and they will be happy to deal with either a repkacement or credit for you.

Kind regards, Sam Connolly Customer Service Manager

Rated 5 out of 5 stars

Fab staff and service

I had a slight problem with the payment page but the staff sorted it immediately and ensured my card arrive on time.

7 March 2014
Unprompted review
Rated 2 out of 5 stars

Disappointed

Expected to receive an envelope with the card!

22 February 2014
Unprompted review
Card Town logo

Reply from Card Town

Thank you for taking the time to post your review. I have loo9ked at the order and I can see you have selected 'deliver to recipient' and re entered your address in here. Deliver to recipient is meant for people who want their card to delivered to the person is it intended for, therefore an additional envelope is not enclosed as the recipient opens it. If you wish to receive another envelope and pass the card on then please select 'deliver to customer'. I am sorry that you have been disappointed by our services on this occasion but hope this helps you for the future.

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