Care Check Ltd Reviews 5,572

Great customer service. Always very quick to respond to any queries or help needed with applications. Thank you Ben and Rebecca

Easy and simple to use service. All you can ask for really when submitting so many applications.
Alisha was helpful in explaining my query in detail, helped me understand the process. Great customer service, great system to use.

I was not kept waiting too long for someone to answer my call and the lovely lady I spoke to was more helpful than I expected.

I recently had the pleasure of being assisted by Alisha Hewlett- Byrd, and I can honestly say the service I received was outstanding. From start to finish, Alisha was incredibly helpful, professional, and friendly. She made the entire experience smooth and stress-free, taking the time to answer all my questions clearly and ensuring everything was handled efficiently.

What really stood out was her attitude—nothing was too much trouble for her. She went above and beyond to make sure I was completely satisfied, and her approachable manner made the whole interaction genuinely pleasant.

It’s rare to come across customer service of this standard, and Alisha is a real credit to the team. I wouldn’t hesitate to recommend the service based on the experience I had with her. Thank you, Alisha!

Fast and clear response to any queries I had. Very good service

Excellent customer service, delt with my issue very quickly and efficiently, very friendly manor, was assisted by Ben Leaver.

Emily W customer service was excellent - answered all questions swiftly. Thank you.

First time using Carecheck, I had a lot of questions but Chloe Emptage was amazingly helpful (and incredibly patient), her depth of knowledge was reassuring and and I felt guided all the way through. Also might I add, super fast (I mean super fast) turn around times. Would definitely recommend.

I had to provide my dbs certificate for my work as soon as possible, so I emailed to enquiry about my application process. 'Emily M' helped me with checking my application and replying that the process was completed, and I received my certificate a few days later.

Super quick reply from Emily W regarding a dbs query that I had.

I have had a few problems with an application and Ben Leaver has been helpful and responded promptly. Thank you so much for your help.

Ben Leaver was really helpful in resolving an issue I had with access. He responded very quickly and established the issue straight away.

We haven’t been using Care Check for very long yet, but our experience so far has been very positive. The customer service has been excellent, and our contact, Ben Leaver, has been especially helpful with any queries we’ve had. Any issues have been dealt with quickly and efficiently, which has made the whole process smooth and reassuring. Great support so far and we look forward to continuing to use the service.

Lily was super helpful. She answered all my questions speedily and guided me through the recent changes made on the portal.

Ben dealt with my query quickly and effectively over email but any time I have called the response has been efficient and my issue resolved effectively.

I had an issue logging into my account and contacted Emily Waddingham for support. She responded very quickly, identified the problem straight away, and worked efficiently to resolve everything. Emily was professional, patient, and extremely helpful throughout the whole process. She kept me updated and made sure all the login issues were fully sorted out. I really appreciate her excellent customer service and quick support. Thank you, Emily, for your outstanding help.

I would like to thank Amy Hall-Cook for her help to provide me with all the information required to log in to my account.
We only use this service spasmodically and it is great to hear a friendly and helpful person on the other end of the phone when feeling stressed .

Emily W was an enormous help. I was unsure how to handle an applicant who lived abroad, and she was not only informative, but was patient and responded to each of my messages in a very timely manner.

Had a query about my DBS check and was impressed with the speed and support provided. Thank you Ben Leaver for all your help.