Care Check Ltd Reviews 5,572

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 793 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive knowledge, making interactions very pleasant and productive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and professional approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, alongside prompt response times. Reviewers are particularly impressed with the quick response times and the smooth user experience, finding the system easy to use even for complex applications. However, some customers also noted initial difficulties with the proof of ID process for those undergoing checks, though switching to manual checks resolved these issues easily.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness, friendliness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Response time

Reviewers consistently express satisfaction with the promptness of response times, often highlighting quick... See more

Service

Customers consistently note positive experiences with service, often describing it as first-class, excellent,... See more

User experience

People report positive experiences with user experience, finding the process easy to follow and the system... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a query in relation to submission of info for a DBS check, I sent an email request for help and advice. Ben Leaver emailed me and we extremely helpful and knowledgeable from the outset. He pr... See more

Rated 5 out of 5 stars

Everything went well with completion of the online application.... Easy even for me. Sarah who advised and assisted with the final stage of verifying whether or not an enhanced dbs was required cou... See more

Rated 5 out of 5 stars

Had a chase up equiry about my dbs. Emily W was very helpful with step by step instructions and information about who to contact to find out which police department it was held at. Very prompt service... See more

Company replied

Rated 5 out of 5 stars

Easy and simple to use service. All you can ask for really when submitting so many applications. Alisha was helpful in explaining my query in detail, helped me understand the process. Great customer... See more

Company replied


Company details

  1. Licence Office
  2. Business and IT Consulting agency
  3. Employment consultant

Written by the company

Care Check works with a plethora of organisations ranging from independent care homes and schools through to NHS primary care trusts. We obtain three different level checks: Enhanced and Standard Criminal Record Checks for people working and volunteering within regulated industries and Basic Criminal Record Checks via Disclosure Scotland for individuals and organisations not entitled to request the Higher Level Standard and Enhanced level Disclosures. We provide paperless online applications via the DBS e-Bulk application interface, which eliminates errors and results in faster turnaround times for both DBS applications and DBS Adult First Checks. Our e-Bulk service is completely paperless and has revolutionised the way our clients process their DBS applications because no longer do forms need to be sent out and no signatures are required. Our Basic level applications are requested via the Disclosure Scotland B2B portal, again resulting in a much faster turnaround on results. If you are interested in registering your organisation for free please go to: https://www.carecheck.co.uk/register/


Contact info

5.0

Excellent

TrustScore 5 out of 5

6k reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amy Hall-Cook - Outstanding!

Amy Hall-Cook
"I highly recommend Amy Hall-Cook for her exceptional professionalism. She was consistently efficient, responsive, and thorough, making the entire process seamless and stress-free. Her expertise and dedication to providing top-tier service are truly impressive. Thank you, Amy, for your fantastic support!"

11 May 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Tracy

We're delighted to receive your 5-star rating. Thank you for your kind words and trust in our service.

Rated 5 out of 5 stars

Had a chase up equiry about my dbs Emily W

Had a chase up equiry about my dbs. Emily W was very helpful with step by step instructions and information about who to contact to find out which police department it was held at. Very prompt service throughout. Excellent customer service.

8 May 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

Thanks for the 5 stars! Your feedback means a lot to our team.

Rated 5 out of 5 stars

Customer service was 10/10

Customer service was 10/10 Alesha was so friendly and made a stressful situation very much less so. She couldn't have been nicer and it was so refreshing to speak to a human and not an AI bot.

8 May 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hello Bianca

Thank you so much for your 5-star review! We're delighted to hear you had a great experience.

Rated 5 out of 5 stars

Great service

Had a couple of questions whilst waiting for my DNS to clear. Emily was very responsive, polite and able to answer my questions. Great service thanks

6 May 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

Thank you for your support and wonderful review. We truly appreciate it!

Rated 5 out of 5 stars

Excellent customer service from Sarah…

Excellent customer service from Sarah today who helped me with some IT difficulties. Many thanks, Amy

7 May 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

Thank you for your support and wonderful review. We truly appreciate it!

Rated 5 out of 5 stars

Log-in Issue

I found Lily to be very helpful and promptly sorted out the issue I had with logging into our account.

7 May 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hello

We're grateful for your kind review and 5-star rating. Thank you for choosing Care Check

Rated 5 out of 5 stars

Brilliant

Brilliant, prompt and helpful service as always.

6 May 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Billal

Thank you for your support and wonderful review. We truly appreciate it!

Rated 5 out of 5 stars

Excellent customer service Emily W…

I’d like to leave a review for Emily W and the excellent customer service she provided. She was incredibly helpful throughout the process, taking the time to understand my needs and making sure everything was handled smoothly. What really stood out was her follow-up she didn’t just resolve the issue and move on, but checked back in . That level of care and attention made a big difference. Thank you, Emily, for your professionalism and support!

6 May 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hey Stephanie

We're delighted to receive your 5-star rating. Thank you for your kind words and trust in our service.

Rated 5 out of 5 stars

During my application process

During my application process, i was unable to proceed further. I was bit nurveous how to do it.Then Amy hall-cook assisted me with my application and esure me that how i can follow further and which things i have to consider and avoid.
Thankyou very much, the support you provide is well appriciated.

5 May 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Saurav

Thanks for the 5 stars! Your feedback means a lot to our team.

Rated 5 out of 5 stars

Alisha has all the attributes of a Great Advisor

Alisha was calm, polite and reassuring when addressing my questions.
Whole experience when calling through lasted no more than 5mins.
Thank you
DP

5 May 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hello Daniel

We really appreciate your 5-star review. Thank you for taking the time to share your experience!

Rated 5 out of 5 stars

Happy to speak to their customers!

Alisha H-B resolved my technical issue really quickly and took the time to answer other questions I had as a new customer. I have called Care Check a couple of times since with queries and they have been so helpful.

30 April 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

Many thanks for your 5-star review! We look forward to helping you again in the future.

Rated 5 out of 5 stars

Impressive user friendly software and Ben Leaver provided great customer support - thanks Ben.

Had a couple of questions having only used this software this week. Ben Leaver answered questions, very polite and helpful, good customer relations and impressed with the software.
Thank you Ben Leaver and Care Check.

1 May 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

We're grateful for your kind review and 5-star rating. Thank you for choosing Care Check!

Rated 5 out of 5 stars

Ben have been really helpful regarding…

Ben have been really helpful regarding updating my DBS.And also ben is quick in response which really help to solve my dbs error problem thank you for the help

30 April 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

We're grateful for your kind review and 5-star rating. Thank you for choosing Care Check!

Rated 5 out of 5 stars

They picked up the call really quickly…

They picked up the call really quickly and resolved my issue swiftly. Excellent Customer service from Emily W.

30 April 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Maaha

We really appreciate your 5-star review. Thank you for taking the time to share your experience!

Rated 5 out of 5 stars

I have recently moved to Care Check…

I have recently moved to Care Check from another Enhanced DBS check provider and I am impressed with the system which is easy to use and at a very reasonable cost. Emily W contacted me with a query regarding a DBS application and she dealt with this very swiftly so as to avoid any delays in the process.

30 April 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

Thank you so much for your 5-star review! We're delighted to hear you had a great experience.

Rated 5 out of 5 stars

Emily was really helpful

Emily was really helpful, answered all of my questions and got the DBS check completed in excellent time!

28 April 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

Thank you so much for your 5-star review! We're delighted to hear you had a great experience.

Rated 5 out of 5 stars

Contacted Care Check today


Contacted Care Check today, and Email W dealt with my query via email. She responded very quickly and provided helpful info. Thank you

29 April 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

Many thanks for your 5-star review! We look forward to helping you again in the future.

Rated 5 out of 5 stars

They were fast

They were fast, efficient and very knowledgeable. I will definitely recommend and use them again.

29 April 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hello Marlon

Thank you so much for your 5-star review! We're delighted to hear you had a great experience.

Rated 5 out of 5 stars

Great Service

Very quick response, clear and informative service from Ben. Thank you.

29 April 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Jim

Thanks for the 5 stars! Your feedback means a lot to our team.

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