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CareCo Reviews 

72,994
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 12,383 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and patient, often noting a lack of sales pressure. Many appreciate the extensive product range and the ability to find items perfectly suited to their needs, with products frequently described as comfortable and high quality. The service is often highlighted for its efficiency and ease, from ordering to quick and well-communicated delivery. People also commend the polite and friendly delivery teams who go the extra mile. However, some customers also noted issues with product condition upon arrival, reporting items with minor damage such as scratches on frameworks or defective parts, or products that arrived damaged during delivery.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product quality and selection, with many finding items like... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang my local CareCo branch in Camberley to order a new battery for my mobility scooter, I was assisted by Samantha who was very polite & helpful. She told me that when the battery was delivered I... See more

Rated 5 out of 5 stars

Heather was a brilliant sales adviser! We went first day to see what riser recliner chairs were available and returned second day to purchase the chair. Tried several chairs with lots of helpful advic... See more

Rated 5 out of 5 stars

Visited the Sheffield store on Sunday 5th July 2026 to look at mobility scooters . We were greeted by a charming lady called Abigail. She listened to my wifes needs and had an exceptional knowledge... See more

Rated 5 out of 5 stars

The staff especially Sean was so helpfull, full of knowledge and there was no pressure to buy but we felt so at home and given the information Sean gave us we feal we have got the right mobility scoot... See more


Company details

  1. #1 of 73 best companies in Mobility equipment supplier
  2. #8 of 227 best companies in Bedroom furniture shop
  3. #1 of 27 best companies in Hospital equipment and supplies store
  4. #1 of 14 best companies in Wheelchair Shop

About CareCo

Written by the company

We're the UK's leading mobility retailer making every day a better day for our customers.

You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.

Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.

We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.

With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.

We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.

Reasons to shop with CareCo

Written by the company

Price Match Promise
We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
Which? Trusted Traders
Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
30 day returns
Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
Which? Best Buys
Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
Showrooms nationwide
Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
Shop the biggest brands
From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
BHTA members
We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.

Trusted by Which?

Endorsed by the UK's consumer champion

Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.

Contact info

Promotion box for CareCo

Our Big Summer Sale is now on!

Huge savings on mobility scooters, walking aids, wheelchairs and more.

4.9

Excellent

TrustScore 5 out of 5

73k reviews

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4.9

All reviews

(72,994)

11,805 reviews in the last 12 months

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Rated 5 out of 5 stars

MY OUTING AT CARE & CO!

Excellent customer service service by Keith and other team members today. Compassionate and understanding of my needs. Discretionary approach used throughout our time spent together. No question was made to feel inadequate! Would definitely recommend to each and every one of my friends and family who need aids regardless of purpose!

11 July 2026
Rated 5 out of 5 stars

I found the website easy to follow and…

I found the website easy to follow and finalising payment too.
I am recently incapacitated from a severe arthritis attack so finding just what I need right now. Was a relief. Also cost was very reasonable. I will submit a further review once I start using the shower mats.

11 July 2026
Rated 5 out of 5 stars

Visiting the Ipswich store my wife great.…

Visiting the Ipswich store my wife and I where welcomed by very pleasant staff. as it was a very hot day we where offered cold drinks [ could have had coffee or tea ] the disabled toilets, clean & fresh. Just about every thing a disabled person would need and able to try, highly recommended.

10 July 2026
Rated 5 out of 5 stars

Fantastic service!!

Fantastic service from Amy from the Maidstone shop. She talked us through everything from start to finish. We went in for a particular scooter but came out with a much better one. Took care of making sure it fitted me like legs & hips were aligned. Very happy customer!!

11 July 2026
Rated 5 out of 5 stars

Service with a smile.

Suzanne was very good and professional in the way that she helped us decide which compact mobility scooter was the most suitable for my wife's needs.
Excellent service.

11 July 2026
Rated 5 out of 5 stars

Wheelchair purchase

Was welcomed by Samantha as we walked into the shop. She was very helpful and understanding. Asked us a few questions and then showed us several products that might be suitable. At no point did we feel rushed or felt we needed to purchase anything. It was such a friendly atmosphere. Didnt feel rushed. We purchased a item and was able to take it straight away.Would recommend careco.

11 July 2026
Rated 4 out of 5 stars

Pleasant experience on a very hot day

A well laid out showroom with lots of choice (air conditioning really helped ).
Very helpful staff.
Only drawback is waiting for delivery of the product - I had thought visiting the store would mean an immediate purchase.

9 July 2026

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