Car Expert Reviews 

I had an excellent experience with the Car Expert team. They were extremely helpful throughout the entire process and secured one of the best deals in the market for my new Haval H6—better than the dealer's price, with plenty of additional inclusions.

The team was professional, transparent, and always willing to answer my questions. They were easy to reach at any time and made the whole purchasing experience smooth and stress-free.

I highly recommend the Car Expert team to anyone looking for a great deal and outstanding customer service. Leah from Car Expert was incredibly helpful throughout the entire process. She was professional and responsive, making the experience smooth from start to finish. Her support and dedication in securing an excellent deal were greatly appreciated. I highly recommend working with Leah and the Car Expert team.

It’s a shame that CarExpert fell through at the last step.

My experience has been very well at the start given the communication and the deal CarExpert was able to pull off.

However, a few weeks before the pick-up date, the specialist I was dealing with suddenly went radio silence and a week later, his manager told me he took his sick leave.

It’s ok to take sick leave, however, the follow-up was horrendous. The requests that I made with the previous specialist were ignored by the replacement specialist, and I had to reach out to the dealership by myself, I don’t mind doing that but it would be more professional if CarExpert had told me that they couldn’t meet my requests or at least, some bare minimum communication would be nice.

After that, they reached out to me once before the pick-up date and advised that they would call me to prepare for the delivery. However, no further communication was made.

Great customer service! Very happy with the quote and quick securing the car. Thank you very much!

Having decided on what vehicle i wanted I dreaded the whole dealership sales pitch and price haggle followed by the after sales speech.

I have followed Car Expert for many years and thought why not, what do I have to lose.

I made an online enquiry at breakfast, received a call soon after from Sam, confirmed what I wanted and by lunchtime had 2 quotes.

By the afternoon I’d confirmed and had a contract.

No haggle, no frustration and a way better price than what I would have achieved.

Will definitely use again and highly recommend everyone try out the service.

Yass was excellent and went above and beyond to ensure I was able to secure an EOFY offer by getting me an unconditional approval within 24 hours. Couldn't be happier. Early on, Daniel from the buying team was great in providing objective and well-informed advice and was honest enough to acknowledge that an external EOFY deal I had spotted with a dealership was too good to refuse.

I had a very disappointing experience with CarExpert’s car-buying service.

A few days ago, I contacted them for assistance in obtaining competitive quotes for a Zeekr 7X and a BMW iX3. I was assigned to Jack, who handles Victorian customers. Our initial conversation was positive, and he took note of all my requirements. He assured me that he would get back to me with the best possible deals.

Unfortunately, that never happened.

After my finance was approved, I called five times over two days to follow up. Each time, one of his colleagues answered the phone and assured me that Jack was on another call and would return my call shortly. Despite these repeated assurances, I never received a callback.

This level of customer service is extremely unprofessional. If you promise to follow up with a customer, the least you can do is return their call or let them know if you’re unable to assist. Basic courtesy and communication should be expected from any business.

If CarExpert is too busy or not interested in helping customers, they should be upfront about it rather than wasting people’s time with empty promises.

Overall, this was a very poor experience, and based on my experience, I would not recommend CarExpert’s car-buying service.

Got the best price and made everything extremely simple and fluid.

⭐⭐⭐⭐☆

CarExpert made buying my new car much easier than dealing directly with a traditional dealership. The team was always friendly, professional, and quick to answer my questions, which made the whole process far less stressful.
My only criticism relates to the $599 Procurement Fee that appeared on my invoice. After I queried it, the fee was renamed a "Registration Fee," (which became a cost of $625) this left me feeling that this cost is ultimately paid by the customer rather than the dealership. I would have appreciated more transparency about this charge from the beginning.
Overall, I'm happy with the service and would recommend CarExpert to anyone wanting a simpler car-buying experience.
Having said that I still saved $1000 or so from the dealership list price! : )

Naturally a fan of Paul and CarExpert reviews on YouTube and thought I'd give this a go for my new car purchase. Genuinely shocked at how quick they were able to source me a car (literally a couple days notice) and at an excellent price. Having spent a lot of time at dealers getting the run around they have nailed their core journeys re buying a car. So much so we canceled my partners new car order with a dealer and will be getting be second car via car expert. If you need stuff to be done correctly and efficiently - go through them. Honesty and integrity. Well done

Friendly and knowledgeable service. Good communication. Excellent final price.

Great platform, reviews, news, everything is here which you might need to understand, do you need this car or no

Quick reply friendly service

Car expert team helped me to get the right dealer and model. Paul's video are very helpful to decide make and model.
Jake's recommendation is top notch and price discount is perfect to finalise the deal. Thank you car expert team.

Initially, the service was helpful and responsive. We were looking to purchase a new vehicle and provided detailed information about our budget, preferred models, trade-in vehicles and financing requirements.

One of our vehicles was valued at around $4,000, which we later sold privately for $13,000. While we understand trade-in offers are generally lower than private sale prices, the difference was substantial.

The bigger issue was the communication. Despite making it clear that we remained very interested in purchasing a new car through CarExpert, and despite multiple follow-up emails over several weeks, our enquiries eventually went unanswered altogether.

In the end, we purchased a vehicle without CarExpert's assistance. It's disappointing because the experience started well, but the lack of communication meant we ultimately had to look elsewhere.

Unfortunately, based on our experience, I wouldn't recommend the service.

Car expert helped me through the process of purchasing my new vehicle.
They provided me with a competitive price and walked me through the process without any issues.

Pleasing experience , took the hassle out of buying and
made it simple . Price was good I felt , even less than first quoted . Very friendly helpful staff ! I would recommend your service to anyone looking to purchase
a new vehicle .

Car Expert made my jorney to find my car that cannot easier. I have watch Paul and his team to review and compare the cars I am after. Thanks to their honest and detailed reviews with comparison, I finally selected the 2026 KIA Sportage petrol GT-Line Jungle Green. Josh had found me the car that I want with very good price and I cannot get it by myself. Lee got me the car finance with low loan interest. My whole car purchase only took 2 days to complete. Well done guys! I cannot say thanks enough. I therefore highly recommend eveyone to use Car Expert next time when you need a car.

Leah was very helpful throughout the purchasing process and kept me informed all the way through.

Great service and very fast turnaround. They got a good price on a car I already found but the dealer wouldn’t negotiate with me so I gave it to Sam at Car Expert and got the same car with numerous optional extras for less than the original asking price. Saved me around $3,500.
Also the vehicle handover was organized by Izabell at Car Expert and she kept me informed all the way through the process. Many thanks to Sam and Izabell.

Did save me money which I appreciated
Was difficult getting return messages