Straight ahead. Good Q&A. Waiting to see how dealership responds. CarGurus agent Phil said he'd tee things up -- conveying my answers to questions he asked, as well as his responses to questions I ask... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The logic/journey used on sms needs improvement. Since I’ve contacted several dealers about different 4Runners, I think the auto text message should include the link to the car, not just the ID number... See more
Company replied
They said they would call me back I sent them my phone number waiting all day and nothing no one called me ! And then they ask me for a review after how can you ask for a review and didn’t even call t... See more
Company replied
This is a great resource to quickly find vehicles. However most dealers on here do not seem to be fully transparent with pricing. Lots of prices listed seem to be a way of baiting customers to reach o... See more
Company replied
Company details
Written by the company
CarGurus is a Cambridge, Massachusetts-based automotive research and shopping website that assists users in comparing local listings for used and new cars, and contacting sellers.
Contact info
Cambridge, United States
- 1-800-CARGURUS
- cargurus.com
3.6
Average
1K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No response
I enquired about a vehicle and had no contact from the dealer, when I followed up I find out the vehicle has gone. My dissatisfaction is that no one had the courtesy let me know.
4 February 2026
Unprompted review
Reply from CarGurus
We’re sorry to hear about your experience and understand how frustrating it is not to receive a follow-up, especially after taking the time to inquire. Dealer responsiveness is important to us, and we appreciate you sharing this feedback, as it helps us monitor and address communication concerns on our platform.
CarGurus has an amazing selection of…
CarGurus has an amazing selection of cars, trucks and SUV’s! They’re always very precise with all the important information regarding cars I love!! They’re my favorite!
31 January 2026
Unprompted review
Reply from CarGurus
Thank you for your feedback and 5-star rating!
WARNING: Seem to sell phone number to spam marketers
WARNING: Beware of adding your phone number on Car Gurus website because they unleashed relentless and widespread spam marketers, at the rate of 10+ calls a day, for 10 months and counting…
10 April 2025
Unprompted review
Reply from CarGurus
We’re sorry to hear about your experience and understand how frustrating unwanted calls can be. CarGurus does not sell consumer contact information to third-party marketers; your details are shared only with the dealership you choose to contact. Follow up with our support team here for further assistance: https://www.cargurus.com/Cars/enterFeedback.action
I was told dealer would contact…
I was told dealer would contact me...never happened
3 February 2026
Unprompted review
Reply from CarGurus
We’re sorry to hear about your experience and understand how frustrating it is not to receive a follow-up after being told a dealer would reach out. Inquiries submitted through CarGurus are sent directly to the dealership, and dealer responsiveness can vary. We appreciate you sharing this feedback, as it helps us monitor and address communication concerns on our platform.
No one ever called
No one ever called. I wanted to see 2 vehicles and inquired 2 times. No one ever contacted me. This is a scam to get my phone number and email
2 February 2026
Unprompted review
Reply from CarGurus
We’re sorry to hear about your experience and understand how frustrating it is not to receive a response after reaching out. CarGurus is a vehicle marketplace, and inquiries are sent directly to the dealership, which is responsible for follow-up. We take feedback like this seriously and appreciate you bringing it to our attention, as it helps us monitor dealer responsiveness on our platform.
This is such an easy app to use
This is such an easy app to use. I can find all of the information I need and they answered all of my questions.
3 February 2026
Unprompted review
Reply from CarGurus
Thank you for your review and rating!
If you are a new dealer do not sign up
If you are a new dealer, do not sign up with CarGurus. They will suck you dry. You cannot cancel even if you are out of a job or you no longer have the dealership. The contract clearly states that if you do not sell through CarGurus for the first few months, you can cancel. Lies, you will not be able to cancel. I have sold my cars through my website and other platforms, but not through CarGurus. 400 payment every month. Thieves.
Responding to Cargurus ' reply.
Thank you for replying. And no, you are not sorry because I called and called and sent emails explaining my financial situation, but Cargurus never showed any remorse. All y'all care about is money. My business is closed, yet I'm still paying 400 every single month. If I even sold anything through Cargurus, I wouldn't be this upset.
31 July 2025
Unprompted review
Reply from CarGurus
Thank you for sharing your experience. We understand how frustrating billing and contract concerns can be, especially during a difficult time, and we’re sorry to hear about your experience. We’d encourage you to reach out directly to your CarGurus account manager or our Dealer Support team so your account and contract details can be reviewed and discussed further.
Great job with my negotiations today
Great job with my negotiations today! Thanks
2 February 2026
Unprompted review
Reply from CarGurus
Thank you for your 5-star review!
My experience with CarGurus was very…
My experience with CarGurus was very easy and helpful
1 February 2026
Unprompted review
Reply from CarGurus
Thank you for your review and rating!
Great team
Great team. Assisted with many things that I would've had to ask the dealerships, and they went I and took my questions directly to the dealership. It saved me a lot of time which is great
1 February 2026
Unprompted review
Reply from CarGurus
We appreciate you taking the time to review us!
I had a wonderful experience using the…
I had a wonderful experience using the text button! I received an immediate response from Cargurus, and they did a great job answering all the questions they could.
1 February 2026
Unprompted review
Reply from CarGurus
Thank you for your 5-star rating and review!
Great support and kindness
31 January 2026
Unprompted review
Reply from CarGurus
Thank you for your positive review and 5-star rating!
Car guns had a dealership contact me…
Car guns had a dealership contact me about a vmcertain vehicle and dealer gave me a high price then what argues gave me Horrible service by costa Mesa dealer
31 January 2026
Unprompted review
Reply from CarGurus
We’re sorry to hear about your experience and understand how frustrating that must have been. It’s disappointing to be contacted about a vehicle and then quoted a much higher price than what was shown on CarGurus, especially when the service from the dealership didn’t meet expectations.
While CarGurus displays prices provided directly by dealers, the final pricing and customer experience are handled by the dealership itself. That said, your feedback about the Costa Mesa dealer is important, and we’ll be sure to document it so it can be reviewed by our team. We appreciate you taking the time to share your experience. Can you follow up with our support team here: https://www.cargurus.com/Cars/enterFeedback.action
The Bot is just not working
Attempted to schedule test drive send emails voice messages texts, and absolutely no response. They bought kept chatting with me asking him about all my information over and over again, but the dealership never got any of this information and the vehicle was of course sold when I got there.
31 January 2026
Unprompted review
Reply from CarGurus
We’re really sorry to hear about this experience — we can understand how frustrating it is to put in the time to schedule a test drive, repeatedly share your information, and then find out the dealership never received it and the vehicle was sold. That’s not how the process should feel.
While CarGurus facilitates communication, dealerships ultimately manage their own responsiveness and inventory updates. Your feedback is important, and we’ll be sure to document it so our team can review the dealership’s communication and listing accuracy. We appreciate you taking the time to share this and regret the inconvenience it caused.
CarGurus is so helpful
CarGurus not only has a great search selection, they have been helping a ton with my selections. As I tend to buy easily used cars I will always check CarGurus
31 January 2026
Unprompted review
Reply from CarGurus
Thank you very much for your review and rating!
Dealership agents don’t listen to…
Dealership agents don’t listen to requests!!!!
29 January 2026
Unprompted review
Reply from CarGurus
Thank you for sharing your feedback. We’re sorry to hear that your experience with the dealership felt frustrating and that your requests were not being heard. That’s certainly not the experience we want for shoppers using CarGurus. Your comments are important to us and help highlight areas where dealerships can improve communication and customer service.
I AM A LONG TIME CUSTUMER FOR CAR GURUS…
ARMANS AUTO HOUSE.I AM A LONG TIME CUSTUMER FOR CAR GURUS AS A DEALER PARTNER ADVERTISING MY CARS THRU THEM. I HAD A AGREEMENT FOT ABOUT $2060 PER MONTH AS LONG AS I DONT PASS 110 CARS IN MY INVENTORY.
THEY ARE TRYING TO RAISE THE FEE EVEN THOUGH I ONLY HAVE ABOUT 60 CARS IN MY INVENTORY. THEY ARE CLAIMING I GET TO MANY EMAILS AND PHONE CALLS. IT DOES NOT MATTER WE HAVE AN AGREEMENT. DEALERS STAY AWAY TRY CARFAX OR TRUE CAR.
28 January 2026
Unprompted review
Reply from CarGurus
Thank you for taking the time to share your experience. We understand how frustrating it is to feel that the terms of a long-standing agreement are changing unexpectedly, especially when you’ve made efforts to stay within your agreed inventory limits. Concerns around pricing and contract expectations are important, and we’re sorry this situation has left you feeling disappointed. Your feedback has been noted and will be shared with the appropriate team for review.
Reply from CarGurus
Thanks for sharing your feedback. We’re glad to hear you liked the car, but we’re sorry the support didn’t meet your expectations. That’s not the experience we want for our users, and your comments have been noted so they can be reviewed and used to improve the experience going forward.
The dealership where this Honda cvr is…
The dealership where this Honda cvr is located, sold me a car,I brought it back. To be unfunded. They told me it couldn't be done. The ice we had where my car was parked feel from roof and totaled it. 1st payment not made. Now the dealership won't give me the Ford back. Call bank they would of unfunded.
17 January 2026
Unprompted review
Reply from CarGurus
We’re very sorry to hear about this experience—it sounds incredibly stressful and confusing, especially with the added damage to your vehicle. Situations involving unfunded deals, vehicle returns, insurance, and possession after a sale are handled directly by the dealership and the lender, and unfortunately, fall outside of CarGurus’ ability to intervene.
We recommend continuing to work with the dealership and your bank, and if you’re unable to get clarity or resolution, you may want to contact your insurance provider and a consumer protection resource such as the Better Business Bureau or your state’s consumer affairs office for further guidance.
Quick and accurate
Had some questions. These were answered immediately. Very helpful. Saved hours of web surfing
26 January 2026
Unprompted review
Reply from CarGurus
We appreciate you taking the time to rate us 5 stars!
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