Straight ahead. Good Q&A. Waiting to see how dealership responds. CarGurus agent Phil said he'd tee things up -- conveying my answers to questions he asked, as well as his responses to questions I ask... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The logic/journey used on sms needs improvement. Since I’ve contacted several dealers about different 4Runners, I think the auto text message should include the link to the car, not just the ID number... See more
Company replied
They said they would call me back I sent them my phone number waiting all day and nothing no one called me ! And then they ask me for a review after how can you ask for a review and didn’t even call t... See more
Company replied
This is a great resource to quickly find vehicles. However most dealers on here do not seem to be fully transparent with pricing. Lots of prices listed seem to be a way of baiting customers to reach o... See more
Company replied
Company details
Written by the company
CarGurus is a Cambridge, Massachusetts-based automotive research and shopping website that assists users in comparing local listings for used and new cars, and contacting sellers.
Contact info
Cambridge, United States
- 1-800-CARGURUS
- cargurus.com
3.6
Average
1K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far so good I love the updates
So far so good I love the updates. I hope I find what I am like for. I'm positive I'll be pointed in the right direction.
25 January 2026
Unprompted review
Reply from CarGurus
Thank you so much for providing positive feedback and 5 star rating!
My son found his dream car...
My son found the car he bought on car gurus.
They were fast in replying, and got us hooked up with the dealer within minutes of speaking to them.
Thanks car gurus. For a smooth transaction.
Highly recommend going through car gurus!
22 January 2026
Unprompted review
Reply from CarGurus
Thank you for your feedback and review!
Best so far in accurate market pricing
Best so far in accurate market pricing, you will get a clear view of the market value, I would like to see the Carfax on the main page for a quick maintenance report and vehicle's history...
Enjoying the app on the phone as well
24 January 2026
Unprompted review
Reply from CarGurus
Thank you for your feedback and 5-star rating!
Great assistanting
21 January 2026
Unprompted review
Reply from CarGurus
Thank you for your feedback and 5-star rating!
Texted from the add
Texted from the add, sent the vin number and a screen shot of the car.....they still couldnt find what car i wanted. If its that hard to find the car i cant imagine how they could find financing. Mite be simpler if i just sell myself the car and save them all the work
21 January 2026
Unprompted review
Reply from CarGurus
Thanks for sharing your experience. We’re sorry to hear that connecting with the dealer and locating the vehicle was frustrating. We appreciate your feedback and will pass it along to help improve the process for other buyers.
Great experience quick and to the…
Great experience quick and to the point. A quicker and easier way to get ahold of the dealer!
20 January 2026
Unprompted review
Reply from CarGurus
Thanks for sharing your experience! We’re glad to hear that connecting with dealers was quick and straightforward for you. We appreciate you using CarGurus!
Cars that appeal to my needs.
Car Gurus sends me vehicles that I might be looking into. They are extremely prompt in giving me details and information to my inquires.
19 January 2026
Unprompted review
Reply from CarGurus
Thanks for the great feedback! We’re happy to hear you’re finding our recommendations helpful and that our team has been prompt with details and responses to your inquiries. We appreciate your use of CarGurus and wish you continued success in your search.
She was able to supply a follow up number when she couldnt
She was able to supply a follow up number to answer my question
18 January 2026
Unprompted review
Reply from CarGurus
Thanks for taking the time to share your feedback! We’re glad to hear your question was followed up on and that you were able to get the information you needed. We appreciate you choosing CarGurus and wish you the best with your car search.
Excellent service
Excellent service. Answered every question I had about the car I was interested and even took in the fact that communication from dealer needed to be thru or email as I currently have pneumonia and talking makes me cough
18 January 2026
Unprompted review
Reply from CarGurus
Thank you so much for sharing this, and we hope you’re feeling better soon. We’re really glad to hear that your questions were answered and that your communication preferences were respected—that kind of consideration makes a big difference. Wishing you a smooth recovery and all the best with your car search!
CAR GURU is the REAL. FOR REAL!
In my view, CAR GURU is a great app. The technology provides the adequate amount, volume, and speed of inquiry that my needs require to complete pertinent personal and professional decision-making tasks that are key to addressing the magnitude of my research responsibilities.
17 January 2026
Unprompted review
Reply from CarGurus
Thank you for sharing such thoughtful feedback! We’re glad to hear that CarGurus is meeting your needs by providing the right balance of information, speed, and depth to support your personal and professional research. We appreciate you taking the time to let us know and are happy to be a tool you can rely on.
Never buy a car from that dealership
Never buy a car from that dealership, no matter what. I recently purchased a 2022 Toyota Camry from this dealer. While the car is very nice, I later discovered it had been in an accident and listed at an auction, information that was not disclosed. The CarGurus listing also stated “0 reported accidents,” which is misleading and omits material facts that a dealer is legally required to disclose.
I strongly advise prospective buyers to always check the VIN on Google and reputable sites like the NICB before purchasing. This experience has been stressful and required involvement of regulatory agencies and legal advisors. I hope my review helps others make informed decisions.
6 October 2025
Unprompted review
Reply from CarGurus
Thank you for sharing your experience. We’re sorry to hear about the frustration this situation caused. Could you please follow up with our support team here:https://www.cargurus.com/Cars/enterFeedback.action?
Price baiting from dealers
This is a great resource to quickly find vehicles. However most dealers on here do not seem to be fully transparent with pricing. Lots of prices listed seem to be a way of baiting customers to reach out. Once you do make contact, the price isn’t what’s posted. They claim “mandatory dealer ad ons” that “can’t be removed” when actually quoting real price. Super frustrating when you have a loan in hand with a specific budget and payment in mind.
12 January 2026
Unprompted review
Reply from CarGurus
Thank you for your feedback — we’re sorry to hear about the frustration you experienced with pricing transparency. We take concerns like this seriously and appreciate you bringing it to our attention, as it helps us continue working toward a more transparent marketplace. If you’re able, please follow up here so our team can review this further: https://www.cargurus.com/Cars/enterFeedback.action
I like that I was able to communicate…
I like that I was able to communicate to the dealership at 10:30 pm
13 January 2026
Unprompted review
Giving 3 stars because haven’t recieved…
Giving 3 stars because haven’t recieved a response yet. Emailed through this site as well as directly with the dealer. Dealer has good reviews so not sure what is going on. Tried the text option thought it would go directly to the dealer instead it was a “chat” with cargrus and they sent info to the dealer 🤷♀️ found the car in the 8th and requested information it’s now the 13th and I’ve heard nothing. I get responses that they have received the i formation and will contact me
Shortly. It’s been days.
Looking for used cars is stressfuand overwhelming enough. Contact with live person would be great.
8 January 2026
Unprompted review
Reply from CarGurus
We appreciate you taking the time to rate us 5 stars!
Inadequate bot & subpar customer service
I saw a vehicle online that I wanted to buy. Called -- Couldn't get through. Messaged -- Got a bot. Asked the bot to have someone call me. The bot then supposedly transferred me to a human [who continued sending texts 😒]. Asked the supposed human to call me -- they didn't. Instead asked for my e-mail.
9 January 2026
Unprompted review
Reply from CarGurus
Thank you for sharing your experience. We’re sorry for the frustration caused by the automated system and lack of follow-up — that’s certainly not the seamless experience we aim to provide. We’ll pass this feedback along to our team to help improve communication with buyers and dealers.
They some decent cars
They some decent cars. But the mileage and prices don’t match the vehicles.they vehicles that are reasonably priced have issues. Minor issues are fine but transmission issues are not a good thing!
8 January 2026
Unprompted review
Reply from CarGurus
Thank you for sharing your feedback. We’re sorry to hear that some listings didn’t meet your expectations, and we appreciate you highlighting these concerns so we can continue improving the platform.
Ann was very quick and helpful
Ann was very quick and helpful. She was able to get me in contact with the dealer right away to get some questions answered!
10 January 2026
Unprompted review
Reply from CarGurus
We’re thrilled to hear Ann was able to assist you so quickly and connect you with the dealer! Thank you for sharing your experience.
Ended abruptly.
10 January 2026
Unprompted review
Reply from CarGurus
We’re sorry your experience ended abruptly. We’d be happy to help with any questions or issues you had—please reach out so we can assist you further.
Love the filters
Love the filters, only thing I would like to see added is ability to flag wrong listings like when vehicles are listed as a Manual transmission but are actually automatics.
9 January 2026
Unprompted review
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